Windows 7 - Norton Ghost help

Asked By Joe J. on 14-Nov-09 06:32 PM
I am using Norton Ghost v10 and just realized it has not performed a scheduled
backup in 40 days.  It is scheduled for once a week, so I manually tried to
do one several times and it keeps failing.  It gets 70-90% complete and then
I get error messages.

I have received this error message a couple of times:



Error EC8F17B7: Cannot create recovery points for job: Complete System
Backup.

--Error E7C3000F: Device \\.\SymantecSnapshot0 cannot read 4096 sectors
starting at LBA 96215216.

---Error EBAB03F1: A device attached to the system is not functioning.



Other times it says cannot create recovery point, without an explanation.



Any thoughts?  The backup goes to a second internal HD and it is functioning
just fine and has plenty of disk space.  I have rebooted but have not tried to
uninstall and reinstall it yet because I am not sure where in the Ghost
program to locate my install Key.



I just went through the event log and the above error pops up every time it
should have done a backup and failed.  I have not changed any hardware so I
do not know what device the error message is referring to.



Thanks,




TeeJay1952 replied to Joe J. on 15-Nov-09 09:55 AM
Run Chkdsk /r on the drive. (XP boot from install cd)
Just a guess
Tee Jay
James D. Andrews replied to Joe J. on 15-Nov-09 04:19 PM
You might check your System Restore storage space.  It has a set amount
dedicated (that you can adjust) and when you reach that amount, you have to
start clearing out some Restore Points.
Joe J. replied to James D. Andrews on 15-Nov-09 04:52 PM
Did that and ended up deleting almost everything on the back-up drive, still
no luck.  Did a chkdsk today and it says everything is ok on the destination
location.
My next step is to uninstall Ghost and reinstall, I did find my product key.
Thanks,
James D. Andrews replied to Joe J. on 16-Nov-09 02:17 PM
Good luck with the re-install.  If that does not work, there is always a
hammer.
sandy58 replied to James D. Andrews on 17-Nov-09 12:48 PM
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Joe J. replied to sandy58 on 20-Nov-09 04:29 PM
Ok, now I am totally frustrated.  To recap, Ghost runs until 95% complete
and then I get the error message
Error EC8F17B7: Cannot create recovery points for job: Complete System
Backup.
Error E7C3000F: Device \\.\SymantecSnapshot0 cannot read 4096 sectors
starting at LBA 96215216.
Error EBAB03F1: A device attached to the system is not functioning.

I have not changed any hardware.  After the copy did not work to the 2nd
internal HD, I hooked up a USB external HD and got the same results with the
same error message.  I completely removed all Norton products on my computer
using the Norton removal tool, then reinstalled Ghost.  Same errors when
trying a back up to either HD.
Thinking it must be a Norton Ghost problem, I uninstalled it again and
downloaded Drive Image XML.  I ran that twice, once to the internal drive
and a second time to the ext HD.  I get a similar error message "A device
attached to the system is not functioning" on both tries.

Anybody got ideas?
- Bobb - replied to Joe J. on 04-Dec-09 06:55 PM
I would assume that the message :" cannot read 4096 sectors starting at LBA
96215216." means that you have BAD blocks on your source drive. Even though
system is otherwise running fine does not mean that a part of the disk is not
bad.
What I have done to identify the area is to copy or run/schedule ghost to
backup one top-level folder and its subfolders. Keep working thru drive
until you get that error - that is the part of the drive that is bad. Once the
folder is known, to fix it:
Do NOT delete the original . Rename original folder to foldername_BAD. That
leaves the data on the disk and since you will never need it again it will not
generate errors. Then restore that folder from a previous backup
OR
try to narrow it down to a file and just rename that file (to waste less
space). and rename just one file to filename_BAD and leave on the disk.
Joe J. replied to - Bobb - on 04-Dec-09 09:18 PM
A few days ago I ran the disk diagnosis that comes with the bios and it
came back with error code 7.  From everything I have Goggled, sounds like my C
drive is on its last legs.  I then ran chkdisc and it repaired/moved the
data from the corrupt area.  Ghost once again failed and so did XML.  I have
ordered a new HD and I hoping the old one lasts until it arrives, but yes,
all my problems seemed to be connected to my HD.  Too bad the original error
message was a little more specific, instead of "a device".

Thanks,
Joe