on the user?s computer that operates continuously in the background.
This client software automatically seeks out new and changed files
on the user?s computer and backs them up using incremental backup.
Each file is compressed and encrypted before it is sent to
remote servers at the company's data centers via the Internet.
Data is transmitted to the servers using a secure SSL link.
The program is designed to automatically back up user-generated content
including text documents, spreadsheets, financial documents, photos, music,
etc. Specifically, on a Windows PC, Carbonite backs up everything in the
Documents and Settings folder, including the desktop, favorites, and all
other files except for temporary, log and video files.
Any file or folder can be added to the default backup if it is on a local
(internal) drive formatted with the FAT32 or NTFS file systems. The backup
software integrates with Windows Explorer, adding green dots to the file icons
of any backed up file. Adding or removing files from the backup is done using
the right mouse button and the Windows context menus.
So right there, that tells you the software is pretty invasive.
What you would want to do, is ask Carbonite tech support, what they recommend
for AV software. Then see, whether the recommended protection methods,
are horrible or not. (If they recommend an AV which is not good at
detecting problems, you would not want to switch to it.)
I do not know the AV products by heart, but if I had to guess, the payware
version of Malwarebytes probably does a lot of its detection via heuristic
behavior. That means, it watches software, and what that software attempts
to interfere with. It could be watching the Carbonite, and conclude it is
up to no good. And that is why you have a problem. Maybe it quarantines all
the carbonite install files, which is why you have to reinstall it ? Check
the quarantine screens on your AV software, and see what it is catching.
Maybe the missing files are in a quarantine folder. Something similar could
be happening with your Facebook game - AV product took a dislike to the
game, and froze the computer.
All AVs will have some heuristic detection capability (or otherwise, they'd
be "tipped over" too easily). Some are better than others. And some, will
have a "hair trigger". I know in the past, I have had trouble with this,
with dialog boxes galore that did not belong on screen. But an AV product
is not going to get a good reputation for being thorough, if it does not
question everything it sees. This is in the "necessary evil" category.
I was tempted to answer this question, by suggesting you boot with a second
OS, and do the backup from there. But once I read the description of
Carbonite on Wikipedia, I see that such a suggestion would be inappropriate.
Carbonite is designed to back up live content, and trying to achieve the
backups from a second boot OS, would not take advantage of the Carbonite
If you switch to a local backup method, the disadvantage is no disaster
recovery (if your house burns down, the backup drive could be burned with it).
There are many products, which base backups on VSS, so that when you need to
back up the C: drive, there is no need to reboot (it is no longer like using
on my Windows 7 laptop, that can be made while I am still working. And that
ends up stored on an external USB drive. So the only limitation with a lot
of other backup approaches, is how to handle the USB external drive, in a
way that is disaster proof. And I guess your adherence to Carbonite, is the answer.
Macrium, or a similar tool, is less likely to trigger an AV response.
In that, the VSS service does the dirty work, and the VSS service is "trusted".