Windows 7 - Manual Agent Install Error 370

Asked By CBSnort

13-Feb-08 01:23 PM

Hi Im currently struggling to manually install and agent to DPM? i am trying
to protect a server accross an ipsec VPN (Isa2006 at both ends) the remote
server is sucessfully a member server in the domain and everything has
installed sucessfully, however when attempting to attach the agent i receive
the following errors..

From Powershell...

There is failure while attaching production server
D:\Program Files\DPM\DPM\bin\Attach-ProductionServer.ps1 : DPM is unable to
ret rieve the configuration information from baysrv01.
At line:1 char:27
+ attach-productionserver.ps1 <<<<
Ensure that the Windows Management Information (WMI) service NO_PARAM is
started
and is accessible from the DPM server.
PS D:\Program Files\DPM\DPM\bin>

from event viewer...

Agent operation failed. (ID: 370)
The DPM server was unable to retrieve information about the remote system
using the Windows Management Instrumentation (WMI) service on
baysrv01.bayplastics.local. (ID: 400)

Anyone got ideas? DNS is fine and i have follwed suggestion about modyifying
ISA system rules but still no joy - cant install the agent using wizzard
either

14-Feb-08 12:20 AM

Thanks for your feeedback.

Have you followed outlined steps listed in KB to ISA 2006?

http://support.microsoft.com/kb/929102/en-us

--
Thanks,
KrisNaru

This posting is provided "AS IS" with no warranties, and confers no rights.

14-Feb-08 04:52 AM

Hi - Yes this is the article i have followed on the server that is to be
protected only.

The setup is as below...

DPM Server -> Isa2006 -> IpsecVPN Tunnel <- Isa2006 <-DPM Client/Server to
be protected (also a DC)

Rgds

15-Feb-08 01:42 AM

Dear CBSnorth,

Thank you for writing on the issue. Your scenario requires further
investigation including the collection of additional diagnostic data. The
Microsoft Support team is equipped to deal gather this data and perform
initial triage on the problem. Please open a case with Microsoft Support for
this, as we also want to see this pursued and resolved.

You can do so via a phone call or an e-mail. The details are available here:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11802&gprid=530712
If you have any issues with this process or if Microsoft Support is unable
to resolve your issue feel free to follow-up with me.

--
Thanks,
KrisNaru

This posting is provided "AS IS" with no warranties, and confers no rights.