Windows 7 - my msn "The requested page is not available"

Asked By DrMar on 20-Nov-07 01:17 PM
For the past two days I cannot access my "My MSN" page. I am running vista and
IE7 and until 48 hours ago I had no problem.  Anyone else encounter this?
--
Dr Mark




PA Bear replied on 20-Nov-07 01:45 PM
There have been similar complaints in IE General newsgroup, yes.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/
DrMar replied on 20-Nov-07 02:33 PM
Thanks PA Bear, after reading some IE posts I experimented by signing in with
another person’s user/password and it logged in fine.  So it isn’t a computer
or server issue that I can tell but seems to be specific to my account
somehow?  Could my account have some sort of error I need to fix, anyone have
any ideas, would dumping cookies and passwords saved in the IE7 help in
anyway?
--
Dr Mark
Earle Horton replied on 20-Nov-07 03:54 PM
Your account exists on the server, and on your local computer too.  I am
still betting on something that MSN has to fix.  There have after all
been similar complaints.  Have you called Customer Support yet?

Cheers,

Earle

in with
computer
anyone have
in
running vista
encounter
PA Bear replied on 20-Nov-07 08:21 PM
Yes, you might try deleting all Cookies, or perhaps just hotmail.com,
msn.com and live.com cookies.
Dr Mark Sofi replied on 21-Nov-07 02:36 PM
I was able to log back in but lost all of my saved settings.  I deleted my
windows live id account.  Then open a new one with the exact same user and
password and now it works however it no longer remembers any of my
preferences but one I reset them I will be back to business as usual.
Dr Mark Sofia
DrMarkSofi replied on 21-Nov-07 03:12 PM
5 min into setting my preferences I’m right back to the error page “The
requested page is not available” right back to square one!  Still looking for
suggestions?  Contacted msn support with no luck, contacted ISP still nothing
from either which was helpful.
...winston replied on 21-Nov-07 03:01 PM
Dr,
If I may ask..what does 'deleted my windows live id account' mean ?
- deleted from a newsclient, removed the mail link on mymsn etc ?

--
...winston
ms-mvp windows live mail
DrMarkSofi replied on 21-Nov-07 03:36 PM
Logged into my Microsoft windows live id account and closed the account.
http://home.live.com
I immediately opened a new account with the same information. It worked for
all of 5 minutes.
...winston replied on 22-Nov-07 12:49 AM
Did you close your Windows Live Hotmail account.
- the above applies all Live ID accounts that use the following domains
hotmail, live, msn.com. It does not apply to a 3rd party email account used
to create a Live Id.

If not, in some cases you should have received a prompt that the Live ID
account can't be closed due to
- live id associate with a hotmail inbox(the hotmail account needs to be
closed first)
- account is associated with a premium service(e.g Live Hotmail Mail Plus)
- Windows Live Custom Domain
-  the account is sub-account.


If you managed to actually close the account, the live id name may not be
available for re-use for 120 days.

--
...winston
ms-mvp windows live mail
DrMarkSofi replied on 25-Nov-07 01:46 PM
Winston, no I did not close my hotmail account.  I have a very old hotmail
account from years ago before I had my own domain for work.  Which I have
never used for an email address but only ever used it to log into MSN to use
as my homepage because I liked the “My MSN” features.  I was able to remain
logged in using my hotmail account for these past 10 years until about 6
months ago during an upgrade to vista I also purchased Outlook 2007.  To make
use of the sharing capabilities of the multiple calendars in outlook I had to
link them to a Microsoft/windows Live ID.  The problem was the only ID I had
at the time was the hotmail account which would direct my calendar sharing to
that email account (hotmail).  The fix was simple I went to live ID logged
out of my hotmail account and opened a new account with my current email
address (not hotmail).  Everything worked absolutely fine for month’s until
about a week ago.  For months I could still access my “My MSN” page which was
obliviously a newly constructed set of preferences linked to my new ID and my
calendar sharing was flawless through the new ID to my current email.  When I
started this thread after losing my “MY MSN” page I logged out of my current
ID and logged into my old hotmail account and my old “MY MSN” with my old
hotmail preferences still worked, and still does.  But what it doesn’t do is
allow for the calendar in Outlook to sync because its sending them to the
hotmail account (which I don’t and never used).  When I log back into the non
hotmail ID I lose the “MY MSN” page but regain the calendar function.  To
answer your original question I did not delete the hotmail account only
deleted the Live id I was using and it didn’t lock me out for 120 days nor
disallow me to delete it based on not deleting the hotmail account as well.
And when I re-entered all the information as a completely new account
everything worked, I was able to log into “MY MSN” page with my regular email
address my calendar functions retuned and all was good with the exception
that having deleted the account and creating it anew the preference were no
longer there but they were accessible to alter.  Then about 10 -15 minutes
into setting up my preferences I went back to square one and was locked out
of the “MY MSN” again.  Having said that if I log back in with my hotmail
account I can still see my 10 year old preferences but I still lose the
outlook calendar.  I think I may just need to maintain my calendar function
live ID and search for a different home page to customize although I’d much
rather fix this problem.  It has to be a simple thing I just don’t know what?
Thanks
Mark
...winston replied on 26-Nov-07 01:17 AM
Whew...

Not really sure what you've done, nor what to suggest at this stage beyond
contact Hotmail or LiveID support
https://support.live.com/default.aspx.

It might help in the request to not include the full history.


--
...winston
ms-mvp windows live mail


Everything worked absolutely fine for month’s until
DrMarkSofi replied on 26-Nov-07 09:55 AM
Did that days ago never got a response from msn, live id or my ISP.  This
board is the only place where I have received any help.  And I thank you all
for that but unfortunately it hasn’t been successful yet.
Thanks again
PA Bear replied on 26-Nov-07 11:22 AM
Now that the long Thanksgiving holiday (US) weekend is over, try contacting
Support again.  (Everyone at MS & MSN was on holiday from the 22nd through
the 25th.)
--
~PA Bear
DrMarkSofi replied on 27-Nov-07 04:56 PM
The holidays are over...lets see what happens I made the following post to
both MSN and Live ID's support pages.  hopefully they can help.  I will keep
you posted.

For the past two weeks my “My MSN” home page displays the message “The
requested page is not available.”,  despite the fact that I am signed in and
able to access all other Windows “Live ID” areas.  I have tried everything
from deleting cookies to resetting my password and nothing works.  I have
even tried signing in from other peoples computers with different internet
connections and servers and the result is the same.  How do I fix it?
Dr Do replied on 28-Nov-07 02:49 AM
Mine is still not working, how about you?
...winston replied on 28-Nov-07 04:01 AM
Free or fee based account ?

--
...winston
ms-mvp windows live mail
DrMarkSofi replied on 28-Nov-07 09:36 AM
I’m guessing “free” because I didn’t know anyone paid for “live ID’s”?
DrMarkSofi replied on 28-Nov-07 09:38 AM
Nothing yet, I will definitely post on how the problem was resolved if it
ever gets resolved.
DrMarkSofi replied on 28-Nov-07 09:44 AM
Here is microsofts official response...
This is an automatic response so that we can address your concern sooner.
Thank you for contacting MSN.COM support. Based on your issue selection on
the support form, we understand that you are encountering issues with signing
in with your Windows Live ID (formerly Microsoft Passport.)

If this is incorrect, please respond to this email and include the exact
steps you took when you encountered an issue with the MSN.com homepage.

However, if you are encountering issues with your password and signing in
successfully to your Windows Live ID account, the best department to help you
would be our Windows Live ID (formerly Microsoft Passport Network) Technical
Support Team. Password and authentication issues for Windows Live ID logins
are under their area of expertise. Please contact Windows Live ID support by
going to http://support.live.com and selecting "Windows Live ID."

Thank you for contacting MSN.COM Technical Support.
...winston replied on 28-Nov-07 03:59 PM
Not sure why your text showed up in OE as part-gibberish, system, server
hiccup..but reading the balance...

Windows Live ID's are free and provide a Windows Live Hotmail Account if
created using a live, msn, or hotmail.com address.
Windows Live Hotmail Plus accounts are $20/yr(no expiration, no ads,
larger capacity inbox etc, and also telephone support)

--
...winston
MS-MVP Windows Live Mail
DrMarkSofi replied on 28-Nov-07 04:19 PM
I'm not sure I follow the info 100%.  doesn this mean that if I get a paid
accouunt my home page will work again?  I never recieved any sort of invoice
or request to that nature?  It would surely be worth 20 dollars for me to
make this work again but I never heard of them being paid accounts?  Do I
misunderstand you?
Earle Horton replied on 28-Nov-07 04:52 PM
As I remember you want http://my.msn.com to work with a live.com ID
instead of giving "The requested page is not available".  Not sure if
paying for an account will make this happen, but if you do so you will
at least have someone you can talk to on the phone about it.

I think you said you wanted the calendar to work and to synchronize with
Outlook.  This page http://get.live.com/mailplus/features implies that
that is part of the paid subscription features.  Not sure why it would
work for you for a while and then lock you out though.

Cheers,

Earle

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DrMarkSofi replied on 28-Nov-07 05:08 PM
I checked that site but dont beleive thats my issue.  I'm not trying to
access any advanced features and my calneder/outlook works right now, its my
homepage "my MSN" not working.  I'm sure the Live ID plus is great but I dont
beleive not having it should interfere wiht accessing my home page.  becuase
I can still access my old hotmail home page when I sign inot that?  Just not
my new one?
Earle Horton replied on 28-Nov-07 05:34 PM
This I don't know but for $20 you can talk to people on the telephone
about it.  Some of them are good too.

You could quit your job like I did and then you don't need a calendar.

Cheers,

Earle

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lightninsthunde replied on 28-Nov-07 05:54 PM
i also cannot access "my.msn"
have not been able to for quite some time.
helps don't seem available.
screen reads " page requested is not available"
any body know what this is about?
Earle Horton replied on 28-Nov-07 06:25 PM
OK I just tried to load this page from a free Hotmail account, and
that's the message I got.  It appears that this page is now a part of
the benefits one gets with a paid subscription of some sort.  It loads
fine in my paid Qwest Choice DSL MSN accounts.

It appears that access to this page has been restricted to paying
subscribers.  At least the evidence appears that way to me.

Cheers,

Earle

sooner.
selection on
with signing
exact
homepage.
signing in
help you
Technical
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resolved if it
running vista and
encounter this?
StephenB replied on 28-Nov-07 07:51 PM
I just successfully logged in using a number of free Hotmail and @live accounts,
as well as my @msn account and the page loaded fine for me. So it may be an
account specific server problem.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@mvps.org
Earle Horton replied on 28-Nov-07 08:22 PM
I was going to say age of account might have something to do with it,
but your @live.com accounts must be pretty new.  This is certainly a
puzzler.

Cheers,

Earle

accounts,
be an
loads
in
the
to
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ID
...winston replied on 29-Nov-07 12:03 AM
At least reading the newsgroup daily tells you what day it is.<g>

--
...winston
ms-mvp windows live mail
...winston replied on 29-Nov-07 12:10 AM
Ditto to Steve's comment.

All three 'free' work(hotmail.com, msn.com, live.com)
first two are over 5 years old, the latter less than a month.

--
...winston
ms-mvp windows live mail
StephenB replied on 29-Nov-07 04:49 AM
Yes, they are very new. I did try an older free @hotmail account and a more
recent one.
I did reach out to the MSN group to inquire if they were aware of any issues and
noted that there was a long thread on the problem here.
-steve




--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@mvps.org
Earle Horton replied on 29-Nov-07 10:14 AM
Well that is how science works.  Someone proposes a theory and then all
the other scientists shoot it to hell.

Cheers,

Earle

it,
@live
may
of
wrote
concern
issues
department
Live
ID
ID."
I am
else
Earle Horton replied on 29-Nov-07 10:57 AM
Well I just had this happen to a paid account, where I had never
accessed http://my.msn.com before.  A few minutes later, on loading
http://my.msn.com all was well.  My suggestion to anyone experiencing
this problem is to try again, although that didn't work for the other,
free account at all.

By the way, my original "converted" MSN account, which is now the
primary account, displays "my.msn.com" while other newer accounts are
diverted to "qwest.my.msn.com".  Don't know if there is supposed to be
any difference there.

a fruit tree in the hopes of ridding you of your old objectives to make
way for new growth. You feel doubt where once there was only certainty.
When you consider the worst that can happen, it may help you realize
that what you are clinging to so dearly really is not all that important
to you. It's time to let go and begin anew."

This is so true at this juncture in my life.

Saludos,

Earle

more
issues and
@live
may
of
wrote
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DrMarkSofi replied on 29-Nov-07 11:19 AM
The official word from MSN support on the matter...

Hello Mark,

Your e-mail message was forwarded to MSN.com Technical Support. My name is
Rosemarie. I gather that when accessing your My MSN page, you are receiving a
important it is for you to have your concern addressed immediately and I am
very pleased to assist you.

Thank you for notifying us about this, Mark. We have identified the problem
and requested our programmers to correct the issue. Due to the complexity of
the nature of the fix we hope to have this resolved within two weeks.
Certainly if we are able to resolve this in a timelier manner, we will do so.
Again, we want to thank you for your assistance in identifying the issue.

We appreciate your continued support and strive to provide you with the
highest quality service available. Thank you for using MSN.com.

Sincerely,

Rosemarie
MSN.com Technical Support
PA Bear replied on 29-Nov-07 11:40 AM
On what date was this message sent, Mark?  Thanks for posting this.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/
DrMarkSofi replied on 29-Nov-07 11:59 AM
I sent the support request on 11/27 and received a response this morning
11/29.  Hopefully now it’s just a matter of time for MSN to resolve their
internal issue causing my (and others) problem.  I want to thank all of you
on this board for all your help.  It’s nice to know people are out there and
willing to help.
Thanks
Dr Mark Sofia
PA Bear replied on 29-Nov-07 02:04 PM
Thanks.  Countdown timer sest & ticking.
DrMarkSofi replied on 29-Nov-07 04:07 PM
IT WORKS!!!!!!!
PA Bear replied on 29-Nov-07 06:48 PM
Thanks for your feedback.  Sometimes you just gotta kick the damn thing to
get it working again.
...winston replied on 29-Nov-07 07:19 PM
Must be the recent sprinkle of the fairy or butterfly dust..

Glad to hear it!

--
...winston
ms-mvp windows live mail
Earle Horton replied on 29-Nov-07 11:50 PM
These guys are indeed fast.  My free account, the one where it was not
working, works now too.

Cheers,

Earle

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davidwood_1 replied on 27-Dec-07 11:10 PM
"...winston" wrote:
...winston replied on 28-Dec-07 12:45 PM
?

--
...winston
ms-mvp windows live mail
I have the exact same problem-How to so replied on 23-Mar-08 03:39 PM
"Dr Mark" wrote:
wls replied on 23-Mar-08 07:58 PM
Same here.  Mysterious.  Not a pay issue.