Windows 7 - HIP Problem:The captcha doesn't recognize my answers.
Asked By Melissa on 22-Apr-10 07:10 PM
When I tried to send an email via Windows Live Hotmail the other day, I was
asked to verify my account by completing the Human Interface Proof. I made
several attempts to complete the alphanumerical one, and it kept saying "The
characters you typed are not valid. Please try again". I can enter the
correct answer on both the alphanumeric and the audio, and it still will not
accept my answer. I can not send any emails at all. How can I go about
PA Bear [MS MVP] replied to Melissa on 23-Apr-10 01:46 AM
Windows version? IE version?
What to do if you cannot sign into Windows Live Hotmail
HOW TO Optimize IE for Windows Live Hotmail (Revised 08 March 2010)
Windows Live Online Solutions Center
Solutions for Common Hotmail Problems
Hotmail Community Forums <=post all Hotmail-specific questions here!
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Melissa replied to PA Bear [MS MVP] on 23-Apr-10 04:05 PM
PA Bear [MS MVP] replied to Melissa on 23-Apr-10 05:38 PM
/Which/ Windows version? /Which/ IE version?
Melissa replied to PA Bear [MS MVP] on 23-Apr-10 08:10 PM
I am sorry, I am a bit confused.. Are you looking for my using Windows xp?
You'll have to excuse me, I know little to nothing about computers.
PA Bear [MS MVP] replied to Melissa on 23-Apr-10 08:38 PM
Answer the following questions in your next reply:
1. I am running (pick one)...
- Windows XP Service Pack 1
- Windows XP Service Pack 2
- Windows XP Service Pack 3
2. My Internet Explorer version is (pick one)...
3. I have read and followed the instructions & recommendations in
4. I still cannot access by Hotmail account so I have posted in the
appropriate Hotmail Community Forum
(http://windowslivehelp.com/forums.aspx?productid=1) for assistance with my