Windows 7 - Network Magic, Win XP, it says I am connected, yet I vcannot get to E-mail etc.

Asked By Ritter 197 on 31-Dec-07 05:38 PM
I use Windows XP, Media edition, Network Magic, a fast desktop HP, Comcast
Cable, A  D-Link DI 624 Router and a HP late model HP Pavillion laptop.

In the past all worked fine. The desktop is connected to the DI Link router
and then the computer. I can get to E-mail and Firefox fine.

In the laptop it says on the Network Magic icon in the tray that I am
connected and the speed is 5 bars (it sits only a few feet away from
desktop), but I can not get to E-mail or via IE or Firefox to the Internet.

I have tried to reset the D-link router, have powered both the Cable modem
and Router down, have done a restart, but the laptop (with built-in antenna)
still does not connect, even though it says I AM CONNECTED.

I am asking for advice now, since I have run out of ideas, especially since
it used to run fine for months before.




Jack \(MVP-Networking\). replied on 31-Dec-07 06:10 PM
Hi
The fact that you have 5 bars means that there is strong signal, but it does
not mean that you have viable connection between the computer and the
Router.
If there is No connection there is No Internet, or email.
I do not not know the roll of Network Magic in it. AFAIK Network Magic is a
3rd party commercial utility and thus probably provides it own support.
In general this is these pages describe how to evaluate an and configure
Windows Wireless.
My New Wireless does not work - http://www.ezlan.net/wireless.html
Wireless Basic Configuration - http://www.ezlan.net/Wireless_Config.html
Wireless Security - http://www.ezlan.net/Wireless_Security.html
Jack (MVP-Networking).
Bob replied on 31-Dec-07 06:23 PM
Contact Network Magic support.
Chuck [MVP] replied on 31-Dec-07 06:39 PM
There are a few helpers here that advise people to install Network Magic when
they report problems with Windows Networking (file / printer shares).

Network Magic is a magical product.  It doesn't use all of the normal TCP/IP
networking components that Microsoft Windows Networking uses.  A lot of the
advice that we provide here won't be effective, if Network Magic is involved.

Can you get any Internet services, at all?  Can you get any services, that use
IP address instead of names?
http://nitecruzr.blogspot.com/2006/05/identifying-dns-problem-in-your.html

I'd suggest that you start from the bottom layer, and work up.
http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html#AskingForHelp
http://nitecruzr.blogspot.com/2005/05/troubleshooting-internet-service.html

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My        email         is          AT         DOT
actual       address    pchuck       mvps        org.
Ritter 197 replied on 31-Dec-07 07:43 PM
I have contacted them. No reply yet. These NG's are ususally much better AND
faster.
Ritter 197 replied on 31-Dec-07 07:46 PM
I understand that 5 bars do not equal connection. BUT I does say  Network
Magic in the task bar (at the bottom) says I am  connected. THAT is what
makes it so confusing.
Jack \(MVP-Networking\). replied on 31-Dec-07 09:35 PM
Hi
Regardless of NetMagic, you cam not just stick to statement "It says that it
is Connected".
I can make a list of hundred causes that can result in No email, No
Internet.
When you say No Internet, is it only the Internet or the whole network
connection?
Can you connect to the Router from the computer when it loses the Internet?
Did you look at the network parameters as shown at the pages that I linked
before.
You need to start looking into the system, might be that you would find the
answer yourself, or at least would be able to provide information beyond the
mere fact that it does not working.
Jack (MVP-Networking).
Chuck [MVP] replied on 31-Dec-07 10:46 PM
One of the problems is that "5 bars" can have any number of interpretations, and
a "5 bars" display in one product won't mean the same as "5 bars" in another
product.  In many cases, "5 bars" in one product will be "3 bars" in another.

Network Magic generally provides a connection to the local network.  There are
issues that will affect Internet connectivity that won't affect local
connectivity.  Read the articles.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My        email         is          AT         DOT
actual       address    pchuck       mvps        org.
Ritter 197 replied on 01-Jan-08 11:21 PM
Thank you all for various suggestions. I read all and went also to many of
the Hyperlinks.

What finally solved the problem (which really makes no sense to me but it
did fix the problem) is this.

I had tried the Wizard for the Wireless in the D-link624 many times before
and it did not solve the problem.
This time it worked and the ONLY thing I changed is that I went from the
default name of "admin" to a new, different one.

Right after that (and after I unplugged the Router for 20 seconds and then
re-applied power, I had the Internet, E-mail and newsgroups on both the
desktop and the laptop.

Problem solved.
Chuck [MVP] replied on 02-Jan-08 12:32 AM
Congrats on your persistence, and thanks for updating the thread.

--
Cheers,
Chuck, MS-MVP 2005-2007 [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My        email         is          AT         DOT
actual       address    pchuck       mvps        org.