Windows 7 - Why does the confiuration wizard run every time I start Word 2007

Asked By ChadGarbernolongerdisguste on 01-May-07 02:27 PM
Why does the confiuration wizard run every time I start an Office 2007
standard application. This is insane. I thought eventually the wizards would
chill out but no luck. Every time I start Word, excel or even an 3rd party
program that uses Office 2007, the wizard comes on.




Tim replied on 01-May-07 06:41 PM
Try running a repair of Office setup. I believe it is an option when you
insert the Office 2007 CD/DVD in the drive.

Tim
ChadGarbernolongerdisguste replied on 02-May-07 07:17 AM
I have. I have even completely removed every little hint of any kind of
office program on my computer and then cleanly installed office 2007 and it
still does the exact same thing (on both my computers-both having Vista). The
repair has no effect on this problem. Thanks though.
U Guess replied on 02-May-07 08:43 AM
On 2 May, 12:17, Chad Garber (no longer disgusted)

I have exactly the same issue. For me it appears to affect Word and
Excel, but not Outlook.  I have the Enterprise 2007 edition installed.

I've seen lost of discussion about this issue elsewhere but no one
seems to have an answer. I've tired a few things buut almost at a
point now that I am considering re-installing Vista.

For info, I previously had the Standard 2007 Trail installed. I wonder
if this is related.

Has anyone been able to fix this annoying problem?
ChadGarbernolongerdisguste replied on 02-May-07 09:11 AM
Actually, that is what my computer is doing as well: Excel, Word, etc makes
the wizard start but Outlook does not.
Gerry Hickman replied on 02-May-07 05:22 PM
Hi,

If you want help with this, post your Application Event logs related to
dates/times of starting Office.

Please post them as plain text.



--
Gerry Hickman (London UK)
Gerry Hickman replied on 02-May-07 05:25 PM
Hi,

Everyone who is having this problem appears to be running Office
Enterprise 2007? Is that right?

I guess it's a bit rich to call it "Enterprise" if the apps don't even
start properly:)



--
Gerry Hickman (London UK)
ChadGarbernolongerdisguste replied on 02-May-07 09:05 PM
No I am running Office Standard 2007.
Peter Foldes replied on 02-May-07 11:15 PM
Try and use the Windows Installer Clean Up Utility and see if it will =
solve this issue with the configuration wizard.
http://support.microsoft.com/kb/290301
--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

even=20
kind of
2007 and it
Vista). The
when you
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Office 2007
wizards
3rd party
installed.
wonder
ChadGarbernolongerdisguste replied on 03-May-07 03:47 PM
It did not do any good. Wizard still shows its ugly head.
ChadGarbernolongerdisguste replied on 03-May-07 04:06 PM
Disk Diagnostic — Errors in system event log
The Disk Diagnostic found evidence of hardware errors. Instability in your
Microsoft Office programs may be the result of these hardware errors.

This result occurs if one of the following has happened recently:

The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of
your hard disk has found errors. SMART is a feature that some disk drive
manufacturers provide to give users advance notice of potential hard disk
failure.
Microsoft Office Diagnostics has found blocked-out (failed) sectors on your
hard disk.
Microsoft Office has had trouble accessing files from the hard disk; it
needs these files to function properly.
We recommend that you do the following:

Check the results of other diagnostics, and follow the instructions for
resolving any issues that the diagnostics have reported. After you resolve
those issues, run Microsoft Office Diagnostics again to see if this Disk
Diagnostic issue is resolved.
If you continue to get this result, contact someone, such as the vendor of
your computer or hard disk.
U Guess replied on 03-May-07 06:26 PM
No good. I tried the Clean up tool (kb290301) and still get the
standard application".

I posted in the other thread:
http://groups.google.co.uk/group/microsoft.public.office.setup/browse_thread/thread/f1f835873664550a/a2c920286a9a95ce?hl=en#a2c920286a9a95ce


That 'HKEY_CLASSES_ROOT\.pip\'  has some sort of permissions problem.

Any ideas???
ChadGarbe replied on 03-May-07 06:47 PM
It did not do any good. Wizard still shows its ugly head.
ChadGarbe replied on 03-May-07 06:52 PM
Disk Diagnostic — Errors in system event log
The Disk Diagnostic found evidence of hardware errors. Instability in your
Microsoft Office programs may be the result of these hardware errors.

This result occurs if one of the following has happened recently:

The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of
your hard disk has found errors. SMART is a feature that some disk drive
manufacturers provide to give users advance notice of potential hard disk
failure.
Microsoft Office Diagnostics has found blocked-out (failed) sectors on your
hard disk.
Microsoft Office has had trouble accessing files from the hard disk; it
needs these files to function properly.
We recommend that you do the following:

Check the results of other diagnostics, and follow the instructions for
resolving any issues that the diagnostics have reported. After you resolve
those issues, run Microsoft Office Diagnostics again to see if this Disk
Diagnostic issue is resolved.
If you continue to get this result, contact someone, such as the vendor of
your computer or hard disk.
Bob Buckland ?:-\) replied on 03-May-07 09:52 PM
Hi C.S.,

Is this a Vista 32 bit or 64 bit installation?  The Registry key you mentioned, HKEY_CLASSES_ROOT\.pip\
wouldn't necessarily be used by Office (which is 32-bit) in a Windows 64-bit environment, even if it's there and could create a
permissions issue.

These steps may be helpful to you in resolving this (have one prior instance that was resolved through these)

1- Reregister MSIEXEC (.exe) [MS Windows Installer]

2- Uninstall Microsoft Office 2007.

3- In the registry take ownership and delete the following key:  HKCR\WOW6432Node\.pip

4- Install Office 2007 again (might want to restart the PC first).

=====================
No good. I tried the Clean up tool (kb290301) and still get the
standard application".

I posted in the other thread:
http://groups.google.co.uk/group/microsoft.public.office.setup/browse_thread/thread/f1f835873664550a/a2c920286a9a95ce?hl=en#a2c920286a9a95ce


That 'HKEY_CLASSES_ROOT\.pip\'  has some sort of permissions problem.

Any ideas??? >>
--

Bob  Buckland  ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
Gerry Hickman replied on 04-May-07 06:03 PM
Hi Peter,


Why do you recommend this tool for this behavior, I don't understand...

I thought that tool was for cleaning up a corrupt MSI database after a
failed uninstall?

--
Gerry Hickman (London UK)
Gerry Hickman replied on 04-May-07 08:07 PM
Hi Chad,

I asked for your Application Event Log, that looks like your System
Event Log?

Either way, it looks like you've got bigger problems than Office 2007.
This warning is saying your hard-drive is heading for a crash!



--
Gerry Hickman (London UK)
U Guess replied on 08-May-07 04:04 AM
On 1 May, 19:27, Chad Garber (no longer disgusted)

FIXED!

After doing a fresh install of Vista, the problem has now been
resolved for me!

My best guess was that the various beta and trial version of office
2007 had left some nasty things lying around.
kimwindso replied on 10-May-07 03:58 AM
I'm hoping someone can help me here as I have the exact problem after
running Office XP and Enterprise 2007 together and then removing
Office XP.  The OS is Vista Ultimate and I DON'T wish to re-install
the OS just to solve an Office issue.  My event log has produced
numerous warnings, on of the more significant is :

Detection of product '{90120000-0030-0000-0000-0000000FF1CE}', feature
'ProductFiles', component '{6252B847-BADA-43D4-9252-E39767FA40A1}'
failed.  The resource 'HKEY_CLASSES_ROOT\.pip\' does not exist.

I tried to access the HCR\.pip\ key in Regedit and receive the
following message:

..pip can not be opened.
An error is preventing this key from being opened.
Details: Access is denied."

I have tried the Windows Installer Clean up utility to remove all
traces of Office XP, cleaned the registry, reinstalled Office 2007
three times and still have the install/configuring messages popping up
upon loading the Office programs..
ANY information that might be helpful would possibly save me from
doing some serious damage to an otherwise new notebook and would also
be most appreciated !!!
kimwindso replied on 10-May-07 09:45 PM
Well it just keeps getting better... I'm saving money on haircuts I
assure you !   My installation of OXP is now doing the same thing with
O2007 unistalled !  I cannot use either Office Suite without this
issue.
ChadGarbe replied on 12-May-07 12:01 PM
you !   My installation of OXP is now doing the same thing with O2007
unistalled !  I cannot use either Office Suite without this issue."

Anyone have any luck with this seeminly common problem? It may be easy for
some to reinstall Vista but I have so many applications that would need to be
installed, its just not feasible for me. I would rather not use Office at all
than have to reinstall the entire operating system -- again! Anybody out
there in Microsoft land have any answers to these beyond annoying issues?
kimwindso replied on 14-May-07 07:57 PM
Wish I could help Chad but everythings seems to have failed and I am
not getting any further information from anyone.  I really hope this
is not being ignored...
kimwindso replied on 18-May-07 05:12 AM
Well a serious amount of hard work and peserverance has paid off...
computer and am confident the following steps should do the same for
others experiencing this problem.  After quite a bit of messing around
I was fairly sure that it the problem was due to a permissions issue
in Vista.  Checking the Event Viewer numerous times and seeing the
references to registry keys that couldn't be accessed helped confirm
this.  Trying to alter the permissions on some of these keys I also
noticed that nearly every Office relevant key would give an "access is
denied" when attempting to open them.  None of these keys had any
permissions granted to them which struck me as strange.  I attempted
to replace all permissions in the HKCR folder but found regedit would
either crash or return a failed message and the permissions would not
be changed.  I was now determined to have the access that I deserved
as an administrator on my own computer !!  SubInACL utility gave me
the power I needed, and all permissions were changed and the
configuration messages disappeared.  It was probably overkill in
assigning permissions to every key in the registry but I was unsure of
what keys Office needed to access so I thought it best to alter them
all (this may be a security concern to some so it might be worth
coming up with a list of keys needed).  To answer the question why it
was necessary to gain back permission of these keys in the first place
is beyond me, I'm not a programmer or developer but I hope someone who
is can shed some light on the issue.  Whether the problem lies with
Vista or Office I don't know either.  But anyway, onto the steps that
are oh so important... use them at your own risk - I can't guarantee
they'll work and you could possible do damage:

- download and install SubInACL (download from
http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
)
- open notepad and paste in the following text

cd /d "%programfiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /
grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /
grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /
grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /
grant=system=f
subinacl /subdirectories %windir%\*.* /grant=administrators=f /
grant=system=f

- save in notepad as fix_office_permissions.cmd
- double click the newly created file and allow to run (took about
5-10 mins on my system)

To the best of my knowledge these are the only steps on the internet
that deal specifically with this problem so I would love to know if
they work for others...
Cheers and best of luck all !!!
Senio replied on 02-Jun-07 09:10 AM
That was very helpful :) thank you very much I had almost given up, and was
about to downgrade to Office xp and never try 2007 again.
I had the same problem and after examining my events numerous times I found
that it had to be a registry problem, either a setting that was wrong or an
access problem, then I tried to alter the rights and I also got some errors ,
well with your batch I finally got my office 2007 to work, thank you very
much
There was some minor errors after I ran the batch file, but a vista repair
take care of them

Here is my story with the ms support team
I called MS support 3 weeks ago and they have called and emailed me about 5
- 10 times with all sorts of solutions, and every time I have told them that
if they wanted to solve the issue it would be in a registry issue, then they
called me on Friday and asked me to be patient as they needed to go through
all the programs on my pc (I already send them a log of installed programs on
my pc) and for the first time I lost my temper with them and told them that
it had nothing what so ever to do with the programs on my pc, and again I
told them to send my case to a office programmer team and forget about the
usual fiddling around support and not to call me again until they had send my
case to some ppl whit some knowledge on the matter, now I can’t wait to tell
them what the solution is
Lloyd Sheen replied on 02-Jun-07 03:45 PM
I followed all this and tried again.  MS go .... yourselves.  Back to open
office.  Two great advantages.

IT WORKS

IT's FREE
Lloyd Sheen replied on 02-Jun-07 03:48 PM
And the final insult.  When I am uninstalling this I get a popup from
windows update.  I only installed Word but it wants to download 7 updates of
which only one is for Word.  Others for programs that are not even
installed.

MS you guys are falling behind.  ever since Steve took over the company is
on its way down.
Senio replied on 03-Jun-07 08:28 AM
Dear lloyd Sheen

Didn't Kim Windsor's batch file help you with the problem?

Senior
Lloyd Sheen replied on 03-Jun-07 11:39 AM
Nope no change.  Still reconfigures each time it runs.
kimwindso replied on 29-Jun-07 12:09 AM
Lloyd, not sure if you're still interested, but today I stumbled
across something unusual that may just explain the reason the batch
file didn't help you.  I normally run Vista with User Account Control
(UAC) turned off (no need for explanations I hope!!) but was required
to turn it on to install a network printer - crazy Yes, but this is
Microsoft's documented answer to a printer that won't install - but
anyway, after enabling it I noticed the Office 2007 config screens
again !!!  I had all the exact errors that I originally had so I
disabled UAC again and everything came good.
So Lloyd I'm thinking that maybe you had UAC enabled when you tried
running the batch file.  I would recommend disabling it if this is the
case (life will be much more pleasant then anyway) and trying again.
I think we can assume that the whole issue is related to UAC and the
restrictions if places on permissions...
Cheers,
Kim
Tom Coope replied on 29-Jun-07 06:54 AM
I am having the same problem.  Will give your solution a try.  This really
looks like a Microsoft design flaw.
Tom Cooper
TomCoope replied on 29-Jun-07 10:48 AM
I have tried all the solutions above, but nothing helped.  I still keep
getting "please wait while windows configures Microsoft Office 2007"  It does
that every time I start any office application and can take about 5 minutes
to complete, but works ok after it finishes. I am running Vista and only have
this problem with MS Office.
Tom Cooper
kimwindso replied on 30-Jun-07 06:52 PM
Tom, you have my sympathy... the only thing I could think of now and
you've probably already covered it, is to ensure you're logged in as
an admin when trying the fix and also try the repair function with
Office.  I'm suprised the fix has had no effect... you did ensure UAC
was disabled?
Cheers,
Kim
Lloyd Sheen replied on 03-Jul-07 09:49 AM
I turned off UAC first day and only enabled it to install PDF reader.  I
agree with everyone that MS has made a terrible mistake with all this.  My
entire experience with Vista and new MS products has been WOW.  WOW this
doesn't work.  WOW that takes a long time.  WOW MS really screwed up this
time.

Lloyd Sheen
TomCoope replied on 06-Jul-07 03:32 PM
I had removed and reloaded MS Office and that did not fix it.  MS Office was
unusable with this problem.  No other applications had this problem until I
noticed Itunes, which I rarely use had the same problem.  I reinstalled the
Vista operating system and that did fix the problem.  I guess the problem is
in the OS, not in MS Office?
Tom Cooper