Windows 7 - why does my screen jump to top when i am typing an email?

Asked By pluc on 14-Oct-08 03:54 PM
When i am typing an email and it has initially scrolled down so that the
cursor remains in view, the screen view - not the cursor - suddenly jumps to
top of email again.  this is EXTREMELY annoying (and quickly going beyond
that).  even if i scroll the screen back down, it does it repeatedly.  GRRRR.




Peter Foldes replied on 14-Oct-08 05:42 PM
Have you checked for Malware lately ???

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

the=20
jumps to=20
beyond=20
GRRRR.
JocelynFiorell replied on 14-Oct-08 06:34 PM
Do you have Speech Recognition enabled and a microphone turned on?  If so,
disable them.

--
Jocelyn Fiorello

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
pluc replied on 15-Oct-08 08:40 AM
it is my work computer so I have no idea.  Would the antivirus/spyware stuff
catch that? (i'm clueless, obviously)
pluc replied on 15-Oct-08 08:41 AM
nope.  no microphone.  any other suggestions?
JocelynFiorell replied on 15-Oct-08 08:47 PM
Try opening Outlook in Safe Mode -- that will disable any add-ins you have
installed.  Perhaps one of them is causing the problem.  Close Outlook, click
the Windows Start button, click Run, then in the box type "outlook.exe /safe"
(without the quotes).

--
Jocelyn Fiorello

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***
RickatGLA replied on 05-Nov-08 11:00 AM
Jocelyn,

Did anyone find a resolution to this.  One of my users is having the same
problem, for some reason while he is typing the screen jumps to the top of
the email message, even though the text he is typing is still being entered
at the bottom of the email message.  He is fit to be tied and thinks we made
a mistake to update from Office XP to Office 2007 because of this bug.

I will try to run it in Safe Mode to disable any plug ins to see if the
issue still occurs, but I doubt this will resolve anything.  I will get back
to you on this.

Has anyone else reported these issues beside me and pluci?

Thanks in advance.
kombobulator replied on 15-Nov-08 04:07 PM
Hi Rick,

This problem is happening in our office too--intermittently, several
times a day--to the Outlook 2007 (XP Pro) belonging to our CEO (of
course!), who is fit to be tied as well; I may have to roll back to
Outlook 2003. I have tried many suggestions, but I have not been able
to fix it yet.
It does occur in Safe Mode as well. I cannot reproduce it on my
workstation. I have a hunch it is a coding bug in Outlook/Office 2007,
possibly in one of the libraries (wwlib.dll, mso.dll, etc), enabled by
some unusual settings in Outlook, in the register, and/or somewhere
else in XP/Vista. It is apparently happening to some "victims" in
offices where others have identical software installations and are not
affected, so I don't think it is a problem with the problem
workstation having some different version of a .dll or driver
installed. Our CEO's workstation had identical hardware and was set up
at the same time, with identical software as two other users, as far
as I know.

Does your user use HTML mail, and is magnification (zoom) set to
anything other than 100%?

This problem has been reported by many, many people (some reporting on
multiple occurrences) in this and other discussion groups, and is
probably much more common than anybody realizes (including Microsoft),
but I have not seen any solutions yet:

--not necessarily in order--

in microsoft.public.outlook.general:
(1) Aqueous: reaching the bottom of the view while writing email, the
pane does not continue to create viewable text, but instead shifts
upwards.
(2) N.: This is FAR from being an isolated incident.  I encountered
the problem as described when I first installed in late January, and
since then every single one of my clients with a 2007 installation
also exhibits the problem.  I contacted MS in February and was told
they knew about the problem and would be correcting with an update.
We're all still waiting.  And manually scrolling.
(3) lovevizslas: When I reply to a message and am typing the reply, my
window keeps jumping down to the bottom (?!) of the page
(4) DJW:  I experience the same problem using "Web Layout" except that
it always jumps to the top.
(5) Joylynn: Where you able to correct this problem?  I am having the
same thing happen.
(6) Mike Blair: Hi Joylynn, we have a similar situation here.
(7) anon-e-moose: I've seen several questions regarding this topic,
but have not seen a solution. So I'm hoping this will be the lucky
one.
(8) dmcquil: When I am composing an email the view often jumps to the
top of the email text even though the cursor remains at the bottom
(9) mikeyb420: I'm having the EXACT same problem, and it STINKS!
(10) cerveza_fiesta: Once scrolled down, as soon as the text auto-
returns (starts a new line) the darn thing jumps right back to the top
of the email and hides what I was just typing, forcing me to go over,
scroll back down again, continue typing until it auto-returns again
and jumps to the top of the email....again
(11) Kent V. Busse :When my typing gets to the bottom of the email
composition window, the text does not scroll up to allow me to see
what I am typing.
(12) VIP: As the vertical scroll bar appears the view 'jumps' up so
that, while the cursor is still at the bottom of the page and
characters enter in the right place, I am looking at the top of the
message.
(13) Marsha: I have the same problem, and am surprised to find that
most people apparently don't.
(14) RHB-Rick: I am having the same problem as others have described.
(15) CW: I just installed Office 2007.  Sometimes when I am replying
to a message I'll be typing along and all of a sudden the body of the
email jumps up towards the top and I have to pull it back down to
where I was typing and continue.
(16) bobc: Yes, I'm having the same thing happen to me and it happens
all the time.
(17) VIP: As the vertical scroll bar appears the view 'jumps' up so
that, while the cursor is still at the bottom of the page and
characters enter in the right place, I am looking at the top of the
message.
(18) marklin: It is happening to our users too.  So far we have 4
reported cases of email view jumping to the top, while the cursor is
still below.
(19) pluci: When i am typing an email and it has initially scrolled
down so that the cursor remains in view, the screen view - not the
cursor - suddenly jumps to top of email again.  this is EXTREMELY
annoying (and quickly going beyond that).  even if i scroll the screen
back down, it does it repeatedly.  GRRRR.
(20) Rick at GLAC: Did anyone find a resolution to this.  One of my
users is having the same problem, for some reason while he is typing
the screen jumps to the top of the email message, even though the text
he is typing is still being entered at the bottom of the email
message.  He is fit to be tied and thinks we made a mistake to update
from Office XP to Office 2007 because of this bug.
(21) Peaceful Michael: I've just recently started having this same
problem.
(22) fishinwater: I have the exact same problem with viewing window
jumping to top of page while I am still successfully typing at bottom.
(23) kombobulator (this message)

in www.experts-exchange.com:
(24) rtlaw: screen jumps to top of email when typing. I only have one
user reporting this to me.
(25) dassey: I tried to find a solution, but nogo.

--
kombobulator


On Nov 5, 8:00=A0am, Rick at GLAC <RickatG...@>
RickatGLA replied on 13-Nov-08 04:18 PM
Kombobulator and Jocelyn,

I opened a support case with Microsoft email support, but have not found a
solution from the suggestions that had so far.

But I did some additional testing on the system that is experiencing the
problem.  the person using this system likes to use large fonts as it is
easier for him to see what he is typing.

This is what I did so far to correct the jumping issue (that is until I am
told that it did not work in the long run).

He was using the font "ARIEL BLACK 12 PT BOLD" for New and Reply To email
messages.  I changed the font to "TAHOMA 12 PT BOLD" for both and for his
signature.  This seems to have correct the issue of the page jumping to the
top.  I do not know why it would matter, but it seems to have improved the
situation.

Also, before I changed the fonts I tried running Outlook in safe mode, but
that did not provide any good results.  I also renamed a few DAT files, but
no luck.  Here are the DAT files I renamed per MS Supports suggestions.

Outcmd.dat - This file is where Outlook stores all the changes that you make
to your toolbar.
This is where the Adware, Spyware and Virus applications normally hit. This
file can be corrupted, it can be found here:

Extend.dat - This file is an internal cache file used by Outlook to store
paths to all DLL files used for Outlook extensions

Frmcache.dat - This file is as an index of the individual forms that have
been cached on the computer

Views.dat - This file may exist on your computer only if you have not
created a custom view on your folders.


I hope this helps some of my fellow Outlook 2007 sufferers.


Rick LaPorte
TechInst replied on 20-Dec-08 06:04 AM
Add me to your list.  For me, it happens whenever Outlook 2007 does an
automatic send/receive.  ... driving me nuts!!  Has anyone else
correlated it to an auto send/receive?
kombobulator replied on 13-Jan-09 09:34 PM
Thanks Techinst and Rick.

Techinst---I added you to my list, which continues below, and which
consists of more posts I found in microsoft.public.outlook.general and
microsoft.public.outlook:

(26) Mr e:
And me! It's enormously annoying, and I can't figure it out. It seems
to occur when the characters in a line length are longer than a
previous one, but this doesn't seem to happen when the message is
still all visible and the scoll button is at the at the top, only if
the scroll button has moved, at which point it'll jump back to the
top. I'm even condsidering writing emails in haiku until a resolution
is found.

(27) jingso:
Same glitch here and it's driving me insane. I don't know where else
to look for answers. I've tried everything I can think of.

(28) mek...@gmail.com:
I have a user who has an annoying issue when composing a new email.
When the body of the message exceeds the vertical size of the text
area, instead of scrolling down with the text, the text area scrolls
to the top so she can't see what she's typing. This is Outlook 2007 on
a cleanly installed system.

(29) Gary Hillerson:
I'm experiencing a new problem, and can't figure out why. When i'm
composing a long message, the message window scrolls strangely, and
displays the top of the window, such that I'm not seeing what I'm
typing. Text entry is happening in the right place, but the window
display is wrong. I have to continually scroll back down to see what
I'm typing, and as soon as the line wraps, it happens again. ugghh
This seems to happen whether i'm using HTML, Rich Text, or plain text.

(30) Pat Adams:
On a couple of our desktop computers running Office 2007 on Windows XP
with HTML as the Outlook email format, the cursor jumps to the top of
the window rather than scroll down as the user is typing a message
that exceeds the size of the message window. It happens only from time
to time, but the same two people are the only ones having the
problem.
(I think Pat is confused about the position of the cursor and the
scrolling action that takes place--or else this is a different
problem-
kombobulator)

(31) TechInst:
Add me to your list.  For me, it happens whenever Outlook 2007 does an
automatic send/receive.  ... driving me nuts!!  Has anyone else
correlated it to an auto send/receive?

So there are now over 30 Outlook 2007 users who have posted that they
are experiencing this problem!!
So far I think Mr e's suggestion of writing in haiku is the most
useful workaround I have seen.

kombobulator




On Dec 31 2008, 4:45=A0am, Rick at GLAC
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RickatGLA replied on 15-Jan-09 08:32 AM
Kombobulator,

So does Microsoft plan to apply a fix to this issue or are they just going
to let us suffer and ponder the option of switching to Open Office?  I have
on person out of 30 who is having this problem, but of course it happens to
be the boss.  And we all know how bosses can be, they do not understand the
technical stuff, they just say, "Why am I paying for this junk from
Microsoft?  Let's switch to Open Office."

I would really rather have Microsoft provide a fix to this issue post haste.

Does Microsoft monitor these discussion groups?

Thanks for listening and your compilations.  It is nice to know that we are
not the only ones.

Rick
Brian Tillman [MVP - Outlook] replied on 15-Jan-09 12:50 PM
Usually not, but occasionally a Microsoft person will respond.  it is not an
official support channel, however.
--
Brian Tillman [MVP-Outlook]
Brin replied on 29-Jan-09 03:25 PM
Do all of your users have any ties to a black berry server?  My boss thinks
it may be his blackberry sync that is causing this issue but i am pointing it
at MS.  any thoughts?
markli replied on 06-Mar-09 07:53 PM
Hey all, here are some relief as to why this is happening....i hope.  I had
this issue with a number of my users on different systems.  I called
microsoft support and opened a ticket.  They persisted at first that it was
my programs that interfere....after i think about a month or two of going
back and forth and pointing fingers....I decided to do a video capture of my
desktop and simulated it.  I sent it back to them and that was the first time
they truly understood and decided to somewhat be more helpful.  After another
long bout of going back and forth, i finally did something really really
silly.  I logged my keystrokes on a piece of paper and discovered that at
certain settings, with certain keystrokes, this would happen.  I sent the
keystrokes and settings to microsoft and their tech was finally able to
produce it.

The common things among my users having this issue is that that they have
emails that are zoomed in or resolutions that are really low.  This means
outlook keeps having to readjust lines more often.  BTW, it had happen to
most of our senior partners....probably because they have bad eyesight.

So far, microsoft said they admit it is their fault when i described the
exact settings they needed to trigger it... They refunded my money but said
they will work on this.  haven't heard from them yet.

So solution for your people is turn the resolution higher and zoom to normal
zoom of 100%.  It should solve problem.

I don't have the exact settings and keystrokes needed anymore, but if i find
i will post it and you can test it out to see if you have a similar problem.
Sorry.