Windows 7 - Outlook 2007 not saving email passwords

Asked By Fred Marshall on 18-Feb-09 09:57 PM
Windows XP
This issue has been dealt with using all the "known" methods to no avail.
Outlook has been removed and reinstalled.
Before reinstalling it, Outlook Express was set up and IT keeps the
passwords fine.
After reinstalling it, the same issue remains.

Immediately after typing in the account information, clicking on the Test
Account Settings brings up the dialog asking for the password as if it had
never been typed in at all.

Any good suggestions?



Brian Tillman [MVP - Outlook] replied on 19-Feb-09 08:01 AM
Known to you, perhaps, but not necessarily all know methods.  Please tell us
what methods you have used so we can suggest any you may not know.
Brian Tillman [MVP-Outlook]
Fred Marshall replied on 20-Feb-09 08:32 PM

Set up a new Profile.  No change.

Edited the registry in a couple of areas.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\
set Incompatibility Level to various levels with no affect.
But I think this doesn't have to do with *email* passwords.....
- Removed the identity from Protected Storage System with no affect.
But, I understand this doesn't apply to Outlook 2007.

Assured that Office 2007 SP1 is installed.

Still getting the same results.

When I enter a new email account, the Test Settings button immediately
causes the dialog to open that asks for the password.  So, it's as if it's
not being recorded whatsoever!!

I hope this helps.

Fred Marshall replied on 21-Feb-09 02:34 AM
Also uninstalled / reinstalled Office 2007

Confirmed install of Office 2007 SP1
Brian Tillman [MVP - Outlook] replied on 23-Feb-09 07:51 AM
What type of account?
Brian Tillman [MVP-Outlook]
Fred Marshall replied on 27-Feb-09 08:27 PM
it is an administrator type user's pop account.
Brian Tillman [MVP - Outlook] replied on 02-Mar-09 07:59 AM
Take a look at these:
Brian Tillman [MVP-Outlook]
Fred Marshall replied on 27-Mar-09 08:38 PM

The google groups thread allowed me to fix the password problem!  However,
Outlook then refused to Send/Receive mail.  Sometimes there's a message

The operation failed to complete.  Parameters are invalid.......

Testing the accounts seems to work and the messages do go out - as confirmed
using Outlook Express on the same computer.  But Outlook Send/Receive
results in no activity at all.


Fred Marshall replied on 28-Mar-09 01:40 PM

This is a very valuable solution - it was hard to find!  Thanks for your
help with it.  As in my earlier message, I'm still dealing with Outlook.  In
the mean time, I thought I'd comment on this thread: one thing that wasn't clear to me - and I resolved by looking at otherentries in the registry - is whether the fix is referring to "keys" or"strings" or ..... ?At first, I added keys to the keys and then strings to the new keys.Later, I decided that the idea was to add strings to the keys and no newkeys.I hope this makes sense - as I'm not sure I'm using the best terminology.Thanks again,Fred
Brian Tillman [MVP - Outlook] replied on 30-Mar-09 07:41 AM
Have you tried a new mail profile?
Brian Tillman [MVP-Outlook]
Brian Tillman [MVP - Outlook] replied on 30-Mar-09 08:34 AM
I'm not sure of the best terminology either, but I count anything in the
registry that can "contain" something a "key".    In my definition, a key can
be a node in a registry path, such as "User Shell Folders", or it can be a
container that holds a value, like the key "AppData" whose value is
however, I don't know.
Brian Tillman [MVP-Outlook]
Fred Marshall replied on 08-Apr-09 08:51 PM

We tried everything we could drag up.

Finally reinstalled Windows and then Office.  I'm rather convinced that the
OS had been compromised somehow and wasn't going to respond in normal ways
when least expected.