Windows 7 - How come there's no group for Window Live Hotmail???

Asked By JethroUK©
30-Aug-09 05:14 AM
How come there is no group for Window Live Hotmail???

conspicuous by its absence since hotmail is pants and needs far more support
than any other Live app, and probably has bigger user base than any other
windas live app
Windows Vista
(1)
FrameIt
(1)
Hotmailor
(1)
Moderator
(1)
Gallery
(1)
Winston
(1)
Toolbar
(1)
Cookies
(1)
  Ildhund replied to JethroUK©
30-Aug-09 07:12 AM
?

http://windowslivehelp.com
--
Noel
  Picsoe replied to Ildhund
30-Aug-09 10:48 AM
The help-link is Ok but that does not explain why there is not also a forum for
Mail
Calendar
Movie Maker
etc

It is not consitent to have one for Photo Gallery and not for the other Live
applications.
  StephenB replied to Picsoe
30-Aug-09 11:06 AM
Forums are coming. The first ones deployed on answers.microsoft.com a few weeks
ago:
Windows Live Forums -
http://social.answers.microsoft.com/Forums/en-US/category/windowslive
? Windows Live Family Safety
http://social.answers.microsoft.com/Forums/en-US/wlfamily/threads
? Photo Gallery, Movie Maker, and FrameIt
http://social.answers.microsoft.com/Forums/en-US/wlmedia/threads
? Sync and Devices
http://social.answers.microsoft.com/Forums/en-US/wlsync/threads
? Windows Live Events and Toolbar
http://social.answers.microsoft.com/Forums/en-US/wlevents/threads

I think that the grouping of services and naming is a mistake, but perhaps that
will be modified moving forward. I do not know when the other Windows Live
services and programs will get their own forums, but it is my understanding that
it is in the works.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@mvps.org
  Walter Blanchard replied to StephenB
30-Aug-09 12:18 PM
Unfortunately, none on NNTP

--


Walter B
  JethroUK© replied to StephenB
30-Aug-09 02:16 PM
Again Hotmail seems conspicuous in it is absence - and it would quite
obviously would get more hits than all the other groups put together

Is it so poorly produced that Microsoft are actively distancing themselves
from it?
  MHL replied to JethroUK©
30-Aug-09 03:00 PM
microsoft.public.windows.live.mail.desktop

Or just go to support on the hotmail page.
  JethroUK© replied to MHL
30-Aug-09 03:43 PM
.....pretend that hotmail does not exist

the very word 'hotmail' seems to leave a nasty taste in their mouth - they
certainly wont support it
  N. Miller replied to MHL
30-Aug-09 03:56 PM
Not really the right place for "Windows Live Hotmail". There never was a
hoc/ group, for a while.


Indeed. As far as I know, the only support for Hotmail is in one, or more,
web forums; no NNTP groups in the 'microsoft.public.*' hierarchy.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
  ...winston replied to JethroUK©
30-Aug-09 06:34 PM
There never has been a Hotmail unique group.
In the past questions were fielded in two nntp groups
microsoft.public.internet.mail
microsoft.public.msn.disussion

That latter doing double duty for MSN software and Hotmail was called previously called MSN Hotmail.

Ever since the Hotmail Solution went online many of the folks who monitor that forum now just point persons to the web forum. Some
of us, if the question can be answered, continue to answer the question rather than tell someone to go elsewhere, requiring
registerring a Live ID for site use, re-ask the question, and then find it later after some support moderator has moved it to
another location, or Hotmail support incorrectly answers the question yet tags it as a correct answer.

Thus, if you do have a Hotmail specific question that is not related to verification of your account(access, incorrect password),
I have no qualms about answering it here or in those two above groups.

Due note, as time goes on, Msft is pushing more support content with Msft personnel presence(unlike these Nttp forums) to the web
forums.

--
...winston
ms-mvp mail
  StephenB replied to JethroUK©
30-Aug-09 08:10 PM
Hotmail already has a forum that is staffed by Hotmail support personnel -
http://windowslivehelp.com/Default.aspx

I am hoping that there will be a forum on Answers for Hotmail, too, when the
rest of the forums go live.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@mvps.org
  StephenB replied to Walter Blanchard
30-Aug-09 08:12 PM
True, Walter. I have always wondered about the lack of an NNTP newsgroup for
Hotmail. I will not get into a debate of nntp vs. forums, as I am and have been an
nntp user for a very long time and like it a whole lot. However, I also see the
benefit of web based forums.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@mvps.org
  Walter Blanchard replied to StephenB
31-Aug-09 09:22 AM
Steve,

Believe me, I was not trying to start yet another debate.  That dead horse
has been beaten into dust.

--


Walter B
  Gary VanderMolen replied to StephenB
31-Aug-09 03:28 PM
Somehow the concept of Hotmail users and NNTP does not jibe...
;-)

--=20
Gary VanderMolen, MS-MVP (Mail)
http://mvp.support.microsoft.com/profile/VanderMolen


newsgroup for
have been an
also see the
a few=20
http://social.answers.microsoft.com/Forums/en-US/category/windowslive
perhaps=20
Live
a=20
other=20
  ...winston replied to Walter Blanchard
31-Aug-09 09:54 PM
Walter,
I agree with Steve being a long time user of nttp forums, I never heard a good reason why Live Photo Gallery managed to have
one(nttp) and not Writer.

The grouping for the online forums also does not make much sense being buried under Windows Vista.  Maybe it will be fixed and
hopefully easier findable.
e.g.
Not findable here
http://answers.microsoft.com/en-us/dd296759.aspx ??
or here
http://social.answers.microsoft.com/Forums/en-US/category/windowsvista/

but here
http://social.answers.microsoft.com/Forums/en-US/categories




--
...winston
ms-mvp mail
  Walter Blanchard replied to ...winston
02-Sep-09 12:34 PM
I am not holding my breath, Winston

--


Walter B
  Analy Otero [MSFT] replied to ...winston
02-Oct-09 07:05 PM
You can find hotmail, movie maker and the new photo gallery forums here:
http://social.answers.microsoft.com/Forums/en-US/category/windowslive

- Analy Otero [MSFT]
Windows Live Photo Gallery Team Member
  Ildhund replied to Analy Otero [MSFT]
03-Oct-09 04:48 AM
That would be great, but I cannot see any reference to either Hotmail
or Windows Live Mail on that page. Where should I be looking?
--
Noel
  StephenB replied to Ildhund
03-Oct-09 08:05 PM
Strangely, these new forums are not visible to everyone yet. They appeared for
me Friday morning. I have sent a message to the forums team to inquire why they
are apparently not visible to all.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@mvps.org
  Gary VanderMolen replied to Ildhund
04-Oct-09 12:35 AM
Same thing here. No Hotmail or Windows Live Mail support to be seen =
there.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen
  ...winston replied to Analy Otero [MSFT]
04-Oct-09 03:50 AM
No Hotmail or Windows Live Mail forums or category selection at either of these locations

http://answers.microsoft.com/en-us/windowslive/default.aspx
or
http://social.answers.microsoft.com/Forums/en-US/category/windowslive


Premature notice or some type of staged rollout ?



--
...winston
ms-mvp mail
  StephenB replied to ...winston
04-Oct-09 10:30 AM
Don't know what is up as I did not hear back from the forums team yet, but I do
indeed see a whole list of new forums when I sign in there:
These are the originals:
? Windows Live Family Safety
? Photo Gallery, Movie Maker, and FrameIt
? Sync and Devices
? Windows Live Events and Toolbar
These are the new ones that appeared on Friday for me:
? My Home Page and Profile
? Hotmail and Mail
? Windows Live Messenger
? People, Contacts, Groups, and Invitations
? Writer and Spaces
? Permissions and Sharing
? Account and Windows Live ID
? My.Live.com

Very mysterious. I will note that if I go to the Windows Live category on Answers
without signing in, I only see the original 4. As soon as I sign in with my
LiveID I see the complete list.
-steve



--
Stephen Boots
MVP Windows Live
Windows Live OneCare/Live Mesh/MSE Forums Moderator
sboots@mvps.org
  Robert Aldwinckle replied to ...winston
04-Oct-09 04:20 PM
FWIW I tested both of those by
1.    opening them both
2.    checking which Cookies were used by them
3.    deleting all Cookies which were used (including ones which
were accessed but not written)
4.    reopening both of them with my primary Live ID (non-Hotmail account)
5.    reopening both of them with my secondary Live ID (Hotmail  .ca  account)

BTW what a collection of Cookies!   (even with Live Toolbar disabled.)




US Hotmail Live ID accounts only?  <eg>


Robert
---
  ...winston replied to StephenB
04-Oct-09 07:13 PM
Nothing here
- with or without the same Live ID used previously/setup for the 'answers' forums
- with the Live ID used for http://windowslivehelp.com
- nothing with a new Live ID

You must be the sole beta tester <g>

Do the links for the new one's(e.g. Hotmail, Mail, Messenger, People) actually work ?
If so, can you cut and paste in a follow-up response..


--
...winston
ms-mvp mail
  ...winston replied to Robert Aldwinckle
05-Oct-09 05:02 AM
Robert,
Try this one..it was posted by Microsoft Support in a thread in the Sync and Devices forum as a valid link for Live Messenger forum
http://social.answers.microsoft.com/Forums/en-US/wlmessenger/threads

Here is the Sync and Devices thread it(the above link) appeared.
http://social.answers.microsoft.com/Forums/en-US/wlsync/thread/2a8e41c9-1fa7-45ff-a73a-1147d66f1cd7
- second post included the link, my response was the third(informing it does not appear to work)

--
...winston
ms-mvp mail
  Robert Aldwinckle replied to ...winston
05-Oct-09 07:01 PM
Aha!

You are not authorized to perform this action.



That's Ok.  Synch and Devices is one of the 4 forums
that I am (apparently) allowed to see (with my main Live ID
--non Hotmail.)

No difference if I logout or if I login with my secondary Live ID--
live.ca  account.)


Robert
---
  ...winston replied to Robert Aldwinckle
06-Oct-09 01:10 AM
Welcome to the 'unauthorized club' ! <g>

--
...winston
ms-mvp mail
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