Windows 7 - Windows Live Mail Error ID: 0x800CCC0E

Asked By OldRufi on 15-Apr-08 03:01 AM
Since joining this discussion a few days ago - I have been invaded by
spyware, adware, a trojan...worm (or whatever). With some determination I
managed to rid myself of "the beast." Now I received the following error when
trying to send email thru my Live account connected to 'gmail' & 'comcast'
that have worked for the past 6 months...

Server: 'smtp.gmail.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060

Any suggestions?
--
Relying on the Kindness of others in the Global Community...Old Dogs ''can
learn new tricks''.




Gary VanderMolen replied on 15-Apr-08 03:08 AM
Gmail does not use port 25. Correct your mail account settings
to agree with:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (WLMail)
V Pitr replied on 15-Apr-08 05:20 AM
I have the same problem when trying to send mail.
The connection to the server has failed.

Subject 'My Monavie E-mail ?'
Server: 'mail.live.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10060
Ildhund replied on 15-Apr-08 06:44 AM
mail.live.com is not an SMTP server. You should be using the settings given
by your mail service provider (Monavie?). If this is a Hotmail-type account
(Office Live or AdminCenter), then you should be using HTTP unless you know
you have POP/SMTP access to it - see
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!171.entry

You should always be able to use your ISP's SMTP server for outgoing mail.
--
Noel
N. Miller replied on 15-Apr-08 11:00 AM
The *same* problem? What part of 'mail.live.com' is a problem with Comcast
and Gmail servers? Next time, start your own thread for assistance.

FWIW, when I try to telnet to 'mail.live.com', I get a failure. Apparently,
as Ildhund states, that is not a valid SMTP message submission server for
the Windows Live email service.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
N. Miller replied on 15-Apr-08 11:04 AM
For Gmail, use port 465 with SSL. This has always been required for Gmail
accounts.

For Comcast, if you had a viral infection, your computer may have been a
spam spewer, and gotten your access to the Comcast SMTP message submission
server on port 25 blocked. Fortunately, Comcast offers a message submission
access for their traveling customers which requires configuring your mail
client in a similar fashion to Gmail: use port 465 with SSL enabled. For
Comcast, be sure to use your full '%User_ID%@comcast.net' as your username,
along with your account password.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Bob replied on 15-Apr-08 04:46 PM
Psst. Don't tell anyone. it is a Comcast secret. Port 25 has been changed to
port 587.
http://help.comcast.net/content/faq/How-to-configure-Windows-Mail-for-Vista-to-use-port-587-for-sending-email
Gary VanderMolen replied on 15-Apr-08 07:52 PM
Your problem is only superficially similar.
Who is your ISP? Who is your mail provider?
Where did you get those settings from that you are using?

--
Gary VanderMolen, MS-MVP (WLMail)
N. Miller replied on 15-Apr-08 11:10 PM
Port 587 is fairly new, and not always needed. Port 465 has been available
for a long time:

The new Comcast beta pages won't let me post a direct link. On the FAQ pages
for "Email", look for the "How do I configure {Email_Client_Name} to send
and receive E-mail while traveling" link. The same information should work
from a Comcast IP connection.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Gary VanderMolen replied on 15-Apr-08 11:39 PM
Comcast is still keeping info semi-secret by not allowing a direct link to
the pages with that new setup information.

--
Gary VanderMolen, MS-MVP (WLMail)
replied on 26-Jun-08 08:31 PM
Did you remember to include this part of the instructions?

http://mail.google.com/support/bin/answer.py?answer=13273
Michael Santovec replied on 26-Jun-08 08:51 PM
10061 = Connection refused
0x800CCC0E = Cannot connect to server

Have you ever used this account with a mail client?

Have enabled POP3 support on the Gmail web site for this account?


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
gUzAnO replied on 27-Jun-08 05:27 PM
ahm.. well i used this account with iexplorer interface, and yes i am
sure that i followed all the instructions on the G-Mail settings, POP
settings, everything but still cannot make it work :/ so, any other
suggestions?

Thanks for your answers though ^^


--
gUzAnO
Michael Santovec replied on 27-Jun-08 06:53 PM
Using IE to access the account is different than POP3 access.

You do have to go into the Gmail options and Enable POP3 access.  Double
check that.  If it doesn't say that POP3 access is enabled then you
still need to do that before you can access it in WLM or Outlook Express
or Thunderbird, etc.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
A replied on 31-Aug-08 07:56 PM
Comcast using PORT 587 is not a secret. Most ISP's and Webhosts use ports 26,
or 587 as their secondary outgoing mail port, nothing secret about this.
There are many many other issues that cause this error to populate in
Outlook. The error it's self gives the general meaning that a connection
cannot be made when Sending or Receiving email. Therefore, it's very hard to
give an accurate answer when someone needs help resolving it.

I would suggest reading a step by step tutorial like in this example: <a
href
="http://computerquestionhelp.com/0x800CCC0E.html">http://computerquestionhelp.com/0x800CCC0E.html</a>

Regards,
Gary VanderMolen replied on 31-Aug-08 10:57 PM
On the contrary, for the longest time Comcast specified only port 25
for SMTP in their setup instructions, and only as a side note =
recommended
port 587 as an alternate. Recently they began dropping port 25 service
for many customers, apparently without advising them properly.

--=20
Gary VanderMolen, MS-MVP (Mail)


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POP
Margaret Wright replied on 24-Jan-09 08:47 PM
I want to thank you so much for solving this problem for me in less than 5 minutes. I have been fighting back & forth with Comcast for 8 months off & on. I had to use their mail because I could not reply or forward or send anything in Live Mail. I can't believe I had to deal with this for 8 months without any answer from either support group.





Windows Live Mail Error ID: 0x800CCC0E - Gary VanderMolen

15-Apr-08 11:39:40



Comcast is still keeping info semi-secret by not allowing a direct link to

the pages with that new setup information.



--

Gary VanderMolen, MS-MVP (WLMail)
Jehad Najiba replied on 16-May-09 02:29 AM
The sending problem when useing (smtp) server was fixed when I changed the default servr port numbers from (25) with (465)