Windows 7 - Server Error 554 - Policy Violation

Asked By for2bobos on 09-Jun-08 04:07 AM
Hello there,

I have been having a serious issue with Windows Live Mail recently.
I am unable to send messages. I can receive messages with no problems
but everytime I try to send an email from any POP3 accountI get the
following message:

-The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server.
For help solving this problem, go to Help, search for "Troubleshoot
Windows Live Mail", and read the "I'm having problems sending e-mail"
section.
If you need help determining the proper server settings, please contact
your e-mail service provider.-
-The rejected e-mail address was -'-'xxxxx@aapt.net.au'-'
(xxxxx@aapt.net.au)-.-
-Subject 'test'
Server Error: 554
Server Response: 554 5.7.1
rejected: (SPM:RAD)
User account blocked from sending email due to policy violation -
Please contact support-
-Server: 'mail.aapt.net.au'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 25
Secure(SSL): No-

I have already tried the following:

1. Uninstalled AVG Antivirus;
2. Deleted the POP3 account and created new one;
3. Tried using the "Require outgoing mail authentication" options;
4. Contacted the ISP and confirmed POP and SMTP servers;

None of the above worked.
If helps, I am using Live Mail on the Laptop and Outlook 2007 on the
desktop (Vista Home Premium x32). I am having problems in both
computers.

There were only two recent events I can link the problem to. They are:-

1. Vista SP1 installation (on both PCs), and
1. AVG 8.0 installation (on both PCs). But considering that I have
removed AVG and the problem still persists I am not sure what could have
sparkled it all.

Please help. I am clueless.
Cheers,

Marcos


--
for2bobos




replied on 09-Jun-08 05:35 AM
Does your connection to that server cross over from one internet
provider's equipment to another's before it reaches the server?
If so, such connections to port 25 are often blocked to cause
problems for spammers.  Note that if you're using a wireless
connection, it can connect to a neighbor's wireless server instead
of yours, and therefore the connection starts out through your
neighbor's internet provider's equipment instead of yours.  In such
a case, you need to ask your email provider if their outgoing mail
server allows you to send it outgoing mail through a port other
than port 25, and if so, where to find their instructions for switching
to the other port.  Just trying all the ports is a very slow way to find
out, since there are about 65,000 ports available and few outgoing
mail servers aceept outgoing mail through more than a few of them.

See if this helps you find such information:

http://home.aapt.com.au/Online_with_AAPT/
for2bobos replied on 09-Jun-08 06:32 AM
Thanks!

I run a very simple but WEP secured home wireless network connection.
Everything runs through a combo router/modem.

What puzzles me is that this email account was working fine. I just
checked that my last "good" email was sent out on the 26 May ... two
weeks ago ... what could have gone wrong?

Cheers,
Marcos


--
for2bobos
replied on 09-Jun-08 08:33 AM
Email providers who want to change whether they apply the port 25
blockage to connections coming in from outside often do it without
notice.
GlowingBlueMist replied on 09-Jun-08 11:25 AM
Check with your mail provider and see if they support alternate ports for
POP3 Email.  I have one POP3 account that uses 3535 for outbound and 110 for
inbound.  An alternate might be to use a SSL connection.  That would take
you away from using port 25 to those like 465 - Outbound/995 -Inbound, or
what ever alternate ports your provider allows you to use.

If using an alternate port fixes things then yes, you have identified
someone is blocking port 25 between you and your email host.  As for where
it is being blocked is anyone's guess since many ISP's or those they
subcontract your service to will not admit to doing it.
Michael Santovec replied on 09-Jun-08 02:29 PM
The critical part of the error message is

Server Response: 554 5.7.1
rejected: (SPM:RAD)
User account blocked from sending email due to policy violation -

The issue isn't WLM or any software on your PC.  Your ISP if refusing
mail from you because they have identified you as a spammer.

I see from another note that you are running a wireless network. So
assuming that you aren't really a spammer, it could be that either a
spambot got installed on your network that is sending the spam, or a
neighbor of yours has piggybacked on your network and sent the spam.

Or it might be as simple that you sent to a mailing list and exceed your
ISP's message limit.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
Gary VanderMolen replied on 09-Jun-08 02:39 PM
I responded to your similar post in the Windows Mail newsgroup.

Seems like the error message from the server is fairly self-evident:
contact support."

So, have you contacted AAPT tech support?

--
Gary VanderMolen, MS-MVP
for2bobos replied on 09-Jun-08 06:49 PM
Thanks all!

I'll check with AAPT later today.
I will also run a spyware software to ensure mail is not being sent out
without my knowledge. Does anyone recommend an efficient free spyware
removal software?

I'll post an update as soon as I undertake these tasks.
Thanks again!

Marcos


--
for2bobos
replied on 09-Jun-08 07:36 PM
You are allowed to have more than one antispyware program installed
at the same time without problems.  I use the following three, but run
only one of them at a time:

http://www.safer-networking.org/en/spybotsd/index.html

http://www.lavasoftusa.com/single/trialpay.php


One of the first two is good at detecting spyware already on your
machine; the other is good at blocking any more from downloading;
and the third one is just an extra check.
mswing replied on 11-Jun-08 12:46 PM
I am having the same problem, The address indicated is not one I use or know,
I am not on a network, I use DSL connection. All other outgoing mail works
only this one problem is stuck, How do I get rid of it.
Gary VanderMolen replied on 11-Jun-08 12:59 PM
Right-click on the error message, copy, then paste it into a reply here.
We need the diagnostic information in that error message in order
to analyze your problem.

--
Gary VanderMolen, MS-MVP
mswing replied on 11-Jun-08 03:48 PM
Error message pasted as instructed. I cannot find this message anywhere, so I
can't delete it.
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Live Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was 'usn2100@sbcglobal.net'.

Subject 'latest'
Server Error: 452
Server Response: 452 too many recipients
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 465
Secure(SSL): Yes
Michael Santovec replied on 11-Jun-08 06:32 PM
Your error message is
Server Response: 452 too many recipients
which is very different than the thread you tacked on to.

The message that is trying to be sent should be in the Outbox folder.
Select that folder and then View, Current View and make sure that ONLY
Show All Messages is selected.

If you don't see the message in the Outbox folder, and If your
anti-virus is set to scan outgoing mail, it's possible that the message
is stuck in the anti-virus program.  You'd need to see that programs
documentation for how to clear.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
Gary VanderMolen replied on 11-Jun-08 07:29 PM
How many recipients did you have for that message?

--
Gary VanderMolen, MS-MVP
N. Miller replied on 14-Jun-08 03:43 PM
Yahoo! has a max number of recipients allowed in outbound email. I believe
it is no more than 50; maybe as little as 25.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Gary VanderMolen replied on 14-Jun-08 06:22 PM
Yeah, the OP never answered my inquiry as to how many recipients he had.

--
Gary VanderMolen, MS-MVP
gunther schwarz replied to mswing on 14-Feb-11 12:07 AM
554 error, here:



The rejected e-mail address was 'guschwa@yahoo.com'.



Subject 'test'

Server Error: 554

Server Response: 554 Domain Relaying denied

Server: 'smtp.fuse.net'

Windows Live Mail Error ID: 0x800CCC79

Protocol: SMTP

Port: 25

Secure(SSL): No