Windows 7 - Receiving 'SBCGlobal' email in WLM

Asked By John C. Ilif on 15-Oct-08 09:02 PM
I've seen this addressed all over the internet, and some in this forum, but I
can't solve the problem: I cannot send/receive my email from my SBCGlobal

I use Hotmail and GMail also, and they continue to work fine.

I have set/reset the 'correct' setting for the ATT account (SBCGlobal) many
times, and made 'suggested' settings as well....currently back to the
'correct' settings, per ATT...nothing works...I've had multiple chats online
and long phone calls with ATT, but nothing seems to fix the problem. I also
work with multiple clients, and they are having the same problem.

Changing pop.mail...doesn't work
Clearing all folders in (email) doesn't work
Turning off antivirus and/or firewall doesn't work

Anybody with THE solution, please?


Gary VanderMolen replied on 15-Oct-08 10:51 PM
Make sure your settings agree with

If you get an error message, post it here.
We can't do much troubleshooting without the complete error message.

Gary VanderMolen, MS-MVP (Mail)
N. Miller replied on 16-Oct-08 06:24 AM
SBC Global is an old name. Users of '', and
'' are now part of "at&t Yahoo! HSI".

Some users have found that they need to delete a corrupt Digital ID. Go to
Tools | Safety Options | Security.

Unfortunately, the person who fixed his problem in this manner did not
identify how to determine which Secure ID was corrupt.

Other than that, be sure you are using port 995 for POP3 and port 465 for
SMTP, along with SSL.

~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
John C. Ilif replied on 16-Oct-08 08:05 PM
OK's the error message. Any Help? Since the problem has been
reported repeatedly, and no one I've talked to at ATT has ANY idea, I thought
the error message was irrelevant...I still think so. I also thought that
have come up with a solution, instead of generic solutions. Thanks for

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of

Server: ''
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes"

All settings are correct, per ATT, and any modifications that I've tried
have not worked, so setting were returned to ATT recommended.

Finally, can you tell me about any differences in WM and WLM? One of the
people I talked to at ATT said my problem was that WLM was a 'Client EMail'
program, and Client Email programs are not supported by ATT.

Thanks again....John
N. Miller replied on 17-Oct-08 12:30 AM
That support person is blowing smoke. AT&T does support "Client Email"
applications. They have instructions on their site for several: MS Outlook,
MS Outlook Express, and Mozilla Thunderbird, among them.

Have you checked your Digital ID store?

~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
Gary VanderMolen replied on 17-Oct-08 02:12 PM
Error messages are important, if nothing else, to confirm the absence
of a wrong setting. Your settings, as reflected in the error message,
look fine.

By any chance are you using Microsoft OneCare? If so, that problem is
caused by a recent update to OneCare. To fix it, in Windows Mail:
Click on Tools, Options, Security, Digital IDs. Under the Personal tab
you will see a digital ID. Highlight it and click the Remove button.
Restart Windows Mail and try sending.

Gary VanderMolen, MS-MVP (Mail)