Windows 7 - Cannot delete emails

Asked By Switz on 19-Feb-09 03:26 PM
I am using Windows Live Mail since yesterday.

Unnable to delete emails or move them in my local folder.
It occurs "unknown error"

What can I do?




R. C. White replied on 19-Feb-09 05:56 PM
Hi, Switzi.

So that someone here MIGHT have a chance to help you:

Which version of WLMail?
Which version of Windows?
HOW are you trying to delete emails?  Step by step, what do you do and what
results do you see?  If there is an error message, please quote it verbatim.

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 7000
Switz replied on 20-Feb-09 10:21 AM
Hi RC

The version of WLMail is 2009 (14.0.8064.0206)
I use Windows XP Home Edition Version 2002

To delete emails (from the Inbox or any other folder) I tried the following
steps:

- I mark the message and go to the button "delete" (above toolbar)
- I mark the message and push the button delete (keyboard)
- I mark the message and move it to the folder "deleted messages"

When I do all these things, a message pops up "an unknown error has occured"
and the message stays in the Inbox. I have the same problem when I
want to move an email from the Inbox to a local folder (a message pops up
with "an unknown error has occured")

I don't have any problems to receive and send emails.

Thanks in advance for your help

Switzi
t-4-2 replied on 20-Feb-09 10:42 AM
Use this tutorial. It applies to messages stuck in ALL mail folders :

http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

t-4-2
Gary VanderMolen replied on 20-Feb-09 04:38 PM
That's for Windows Mail only. It has no bearing on Windows Live Mail.

When I experienced the same problem as the OP about one month ago,
the only thing that fixed it was a complete uninstall/reinstall:
http://liveunplugged.spaces.live.com/blog/cns!F92775FC46A390CA!226.entry

--=20
Gary VanderMolen, MS-MVP (Mail)


pops up
and=20
...winston replied on 20-Feb-09 11:27 PM
We all have a desire to help...human nature, maybe or emulation of parents, friends etc..

It would be much appreciated, rather than send posters on wild goose chases to at least be relatively accurate on the applicable
email client and in this case the ****Operating System****

Your link references a fix for a different email client(Vista Windows Mail) and if not obvious by reading the information the op
provided the wrong operating system. The op is using ***XP*** I.e. No Windows Mail !!

--
...winston
ms-mvp mail
Switz replied on 21-Feb-09 06:51 AM
Thanks everyone for the support.
My anti virus program is Avira AntiVir Personal
There's no possibility to turn off the email scanning options.
I'll uninstall the anti virus program and see what happens....