Windows 7 - not receiving pop3 mail

Asked By myschnucki

02-Feb-10 12:43 AM

Wintson thanks for help on other problem of mail downloading into hotmail
account but it somehow resolved itself???

Now, problem is that while I can send email on my smtp.east.cox.net accounts
on live mail, no mail downloads for the server to windows live mail from my
pop.east.cox.net.  I have checked all setup settings and they appear to be
correct.

Mail sent from pop3 accounts to my hotmail account do download to windows
live mail.

02-Feb-10 04:15 AM

And those settings for your cox pop3 server are ?

And if available...post the contents(verbatim) of any error messages


--
...winston
ms-mvp mail

02-Feb-10 10:41 AM

Winston,

No error messages.  Only "no new messages" when I sync.

General
Mail account
Cox
User Infor
Name:  my name
Organization:_______________
Email address:  xxxxxx@cox.net
Reply address:___________________
X  Include the account when receiving mail or synchronizing

Server Information
My incoming server is a POP3 server
Incoming mail (POP3)  pop.east.cox.net
Outgoing mail (SMTP) smtp.east.cox.net
password  xxxxxxx
X  remember password
X log on using clear text authentication
log on using secure password authentication
log on using authenticated (POP (APOP)

Outgoing mail server
__ my server requires authentication (nothing checked)

Connection:  nothing checked

Security:  nothing checked
default setting of Algorithm 3DES

Advanced
Outgoing mail (SMTP)  25
___  This server requires a secure connection (SSL) (nothing checked)
Incoming mail (POP) 110
___  This server requires a secure connection (SSL) (nothing checked)
Delivery
X   Leave a copy of message on server
____ remove from server after ___ days (unchecked)
X  Remove from sever when deleted from "deleted items"

Any other pertinent information I should provide?

02-Feb-10 06:29 PM

Have you used the Cox webmail interface to make sure that there are
messages in the Inbox on the mail server?

If messages are showing the webmail Inbox, then you may want to record a
POP3 log.

To enable logging in Windows Live Mail select Tools, Options, Advanced,
Maintenance, Troubleshooting.  Check the box to enable and click APPLY.
Run the Send/Receive/Synch, then click the box to uncheck and APPLY.

POP3 enables both POP3 and SMTP logging.

The logging information will be appended to WindowsLiveMail.log in the
same location as the WLM Store Folder (click the STORE FOLDER button
above Troubleshooting to see its location).

The WindowsLiveMail.log can grow to be very large.  You may want to
rename (or delete) the current log file before starting logging in order
to get a more manageable file size.  WLM will automatically create a new
log file when needed if one does not exist.

From the log we can see what the problem may be.  The log will show the
mail server you are checking and the account you are checking.

If the response to the STAT command is OK 0 0 that means that the server
says there are no messages available for download.

If WLM is issuing UIDL commands but no RETR commands, then WLM thinks it
has already downloaded those messages.

If WLM is issuing TOP commands but no RETR commands, then you have
messages rules with an action of Do Not download from the server and the
messages are meeting the criteria.

--

Mike - http://TechHelp.Santovec.us

03-Feb-10 11:03 AM

Finally gave up and uninstalled and reinstalled live mail.  Now, it is
working fine.