Windows 7 - Windows Live Alerts > Junk Mail?

Asked By Magnus

05-Mar-10 11:01 AM

This is almost too funny... I receive daily alerts from my Windows Live
Calendar... but they all end up in my Windows Live Mail junk folder. I have
white-listed "alerts@live.com" to "Safe Senders" and checked the "Blocked
Senders" list... but I cannot seem to stop these messages from hitting the
junk folder.

Any suggestions?

05-Mar-10 12:00 PM

Is this a Hotmail account?
Is the account pop3?
If it is http, then Hotmail could be putting the emails in the online
Hotmail junk folder.
--
Ron Sommer
MS MVP- Windows Live Mail

05-Mar-10 05:20 PM

It is a "live.com" webmail account that syncs with WLM (I am signed-in to
live.com when WLM starts).

05-Mar-10 09:21 PM

Being signed in connects WLMail with Live Services such as Messenger,
Contacts, and Calendar.  It has nothing to do with syncing email with a
Hotmail account.
I would login to your online Hotmail account and check the junk folder
settings.
--
Ron Sommer
MS MVP- Windows Live Mail

05-Mar-10 10:39 PM

I did as you suggested. My Junk Mail settings are "Everything is sent to the
junk e-mail folder except messages from your contacts and safe senders,
Windows Live Hotmail service announcements, and alerts that you signed up
for."

AFAIK, everything is in order. Since my calendar alerts are covered by this
statement ("alerts that you signed up for") and *also* protected as a safe
sender, they should not be classified as junk mail.

While logged into the webmail account, I resaved the alert settings (who
know, maybe a good kick in the pants might restore things). For the next few
days I will use the webmail interface and mark the messages "not junk" from
there and see if the problem resolves.

05-Mar-10 11:07 PM

If signed on with a Live.com Live ID in WLM when WLM is opened, the Live ID syncs the calendar and contacts with those at
calendar.live.com and contacts.live.com respectively...

....and....
It should also synchronize that Live ID's(when used to logon to Windows Live in WLM) Safe Senders and Blocked Senders in WLM with
the Safe and Blocked Senders for that Live ID in the Hotmail web UI(mail.live.com Options/More Options).

Thus..
- Verify that Safe and Blocked for the Live ID are the same in both places
* WLM (Tools/Safety Options/ Safe Senders and Blocked Senders
* Web UI (Options/More Options/Junk Email/Safe and Blocked Senders

And do recognize that reminders/alerts have been known to be quirky(on time, late, never, processed as Junk, duplicates)...ie..ymmv
regardless of what you find, configure or expect.


--
...winston
ms-mvp mail

06-Mar-10 03:21 PM

I am tracking with you... the safe and blocked sender appear the same for the
desktop and webmail apps.

I opened the desktop WLM today and found the alert in "junk". Leaving the
desktop app open, I opened webmail, found the alert in "junk" (of course),
marked it "not junk" using the web app, and resynced the desktop WLM (the
alert moves into the inbox).

Now to wait another day to see if the app(s) learned anything new. If that
does not work, I will try turning off alerts for a few days and then bringing
them back up... I suppose there could be worse problems ;)

Thanks for your help!

07-Mar-10 02:19 AM

You're welcome..
Hopefully, alerts/reminders will function as expected..if not tomorrow some other day soon. It certainly was not today...yesterday I
setup 2 different calendar alerts/reminders for earlier today, one each on two different Live ID calendars..One showed up, the
other did not. :(

--
...winston
ms-mvp mail