Windows 7 - Unable to Receive Email

Asked By Sam on 02-May-12 05:04 PM
I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
security updates.  I also have MS Windows Live Mail and I believe I have the
latest update (having a senior moment - cannot remember how to check for the
latest Live Mail version on my computer!) I also have the MS Security
Essential which is active and Malwarebyte Antimalware installed also but is
only active manually.  I should note that I have AT&T as my ISP.

My computer has been working working very well  regarding receiving and
sending email.   Yesterday was able to receive and send email without any
problems.  This morning, I opened windows live email and did not receive any
emails.  I tried to send myself an email twice, but did not receive any
response.  These email did show up in the Sent box, but not in the In box.
I clicked on the Update All Icon on the tool bar and received an error
dialog box with the following error message:

Unable to send or receive messages for the Att (scams) account. An unknown
error has occurred.

Server: 'pop.att.yahoo.com'
Windows Live Mail Error ID: 0x80004005
Protocol: POP3
Port: 995
Secure(SSL): Yes


I contacted AT&T tech support but they were not of any help.  I asked the
tech support person if AT&T if was having any problems as an ISP, but she
denied any problems.  Any help would be very much appreciated.  Sam.


R. C. White replied to Sam on 02-May-12 05:54 PM
Hi, Sam


I am not much good at the techie side of tracing emails, but I can offer two
ways to answer this one.  ;^}

1.  Highlight the message you sent and press <Ctrl>+<F3>.  That will show
you your headers, including this line:
X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

2.  Click the Windows Live Mail icon, then About on the context menu.  (The
WLM icon is that one in the upper left corner; it has no name until you
hover the mouse over it and get the ToolTip.)

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1



I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
security updates.  I also have MS Windows Live Mail and I believe I have the
latest update (having a senior moment - cannot remember how to check for the
latest Live Mail version on my computer!) I also have the MS Security
Essential which is active and Malwarebyte Antimalware installed also but is
only active manually.  I should note that I have AT&T as my ISP.

My computer has been working working very well  regarding receiving and
sending email.   Yesterday was able to receive and send email without any
problems.  This morning, I opened windows live email and did not receive any
emails.  I tried to send myself an email twice, but did not receive any
response.  These email did show up in the Sent box, but not in the In box.
I clicked on the Update All Icon on the tool bar and received an error
dialog box with the following error message:

Unable to send or receive messages for the Att (scams) account. An unknown
error has occurred.

Server: 'pop.att.yahoo.com'
Windows Live Mail Error ID: 0x80004005
Protocol: POP3
Port: 995
Secure(SSL): Yes


I contacted AT&T tech support but they were not of any help.  I asked the
tech support person if AT&T if was having any problems as an ISP, but she
denied any problems.  Any help would be very much appreciated.  Sam.
Sam replied to R. C. White on 02-May-12 07:28 PM
RC, many thanks for your reply and information.

My email, sending and receiving functions are now working okay.   I now
suspect that the problem was with my ISP.   I had this happen about a year
ago with the same symptoms.

RC, I have visited these newsgroups for many years for help and learning
about computers.  I definitely  remember that you are one of the long term
supporters of these newsgroups.   Very much appreciate your help for myself
and the many users of the newsgroups.  Thanks, Sam.

P.S I live in McKinney, Texas.  If you are ever in the Dallas area and have
some extra time, I would definitely like to meet you in person.




Hi, Sam


I am not much good at the techie side of tracing emails, but I can offer two
ways to answer this one.  ;^}

1.  Highlight the message you sent and press <Ctrl>+<F3>.  That will show
you your headers, including this line:
X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

2.  Click the Windows Live Mail icon, then About on the context menu.  (The
WLM icon is that one in the upper left corner; it has no name until you
hover the mouse over it and get the ToolTip.)

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1



I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
security updates.  I also have MS Windows Live Mail and I believe I have the
latest update (having a senior moment - cannot remember how to check for the
latest Live Mail version on my computer!) I also have the MS Security
Essential which is active and Malwarebyte Antimalware installed also but is
only active manually.  I should note that I have AT&T as my ISP.

My computer has been working working very well  regarding receiving and
sending email.   Yesterday was able to receive and send email without any
problems.  This morning, I opened windows live email and did not receive any
emails.  I tried to send myself an email twice, but did not receive any
response.  These email did show up in the Sent box, but not in the In box.
I clicked on the Update All Icon on the tool bar and received an error
dialog box with the following error message:

Unable to send or receive messages for the Att (scams) account. An unknown
error has occurred.

Server: 'pop.att.yahoo.com'
Windows Live Mail Error ID: 0x80004005
Protocol: POP3
Port: 995
Secure(SSL): Yes


I contacted AT&T tech support but they were not of any help.  I asked the
tech support person if AT&T if was having any problems as an ISP, but she
denied any problems.  Any help would be very much appreciated.  Sam.
mac replied to Sam on 02-May-12 07:58 PM
Beware he drinks lie a fish !!

mac :-))
R. C. White replied to Sam on 02-May-12 11:56 PM
Hi, Sam.

Thanks for the kind words.  Glad I could help.

When I go home to Oklahoma I usually drive through McKinney.  But I am always
in such a hurry to get home that I do not even think of stopping.

One of the greatest experiences of my life was my 8 years as a Microsoft
MVP, especially the MVP Global Summits where I got to shake hands with some
great guys and gals from literally all over the world who had previously
been just sigs in newsgroups - including even mac, from the UK.  ;<)

Watch out for mac.  We both drink like fishes - but I stick to coffee and
Cokes, not ale!  (Say good night, mac.)

RC
--
R. C. White, CPA
San Marcos, TX
rc@grandecom.net
Microsoft Windows MVP (2002-2010)
Windows Live Mail 2011 (Build 15.4.3555.0308) in Win7 Ultimate x64 SP1



RC, many thanks for your reply and information.

My email, sending and receiving functions are now working okay.   I now
suspect that the problem was with my ISP.   I had this happen about a year
ago with the same symptoms.

RC, I have visited these newsgroups for many years for help and learning
about computers.  I definitely  remember that you are one of the long term
supporters of these newsgroups.   Very much appreciate your help for myself
and the many users of the newsgroups.  Thanks, Sam.

P.S I live in McKinney, Texas.  If you are ever in the Dallas area and have
some extra time, I would definitely like to meet you in person.



Hi, Sam


I am not much good at the techie side of tracing emails, but I can offer two
ways to answer this one.  ;^}

1.  Highlight the message you sent and press <Ctrl>+<F3>.  That will show
you your headers, including this line:
X-Newsreader: Microsoft Windows Live Mail 15.4.3555.308

2.  Click the Windows Live Mail icon, then About on the context menu.  (The
WLM icon is that one in the upper left corner; it has no name until you
hover the mouse over it and get the ToolTip.)

RC



I have a Dell Studio XPS 9100 computer with Windows 7 Prof, SP1, and all
security updates.  I also have MS Windows Live Mail and I believe I have the
latest update (having a senior moment - cannot remember how to check for the
latest Live Mail version on my computer!) I also have the MS Security
Essential which is active and Malwarebyte Antimalware installed also but is
only active manually.  I should note that I have AT&T as my ISP.

My computer has been working working very well  regarding receiving and
sending email.   Yesterday was able to receive and send email without any
problems.  This morning, I opened windows live email and did not receive any
emails.  I tried to send myself an email twice, but did not receive any
response.  These email did show up in the Sent box, but not in the In box.
I clicked on the Update All Icon on the tool bar and received an error
dialog box with the following error message:

Unable to send or receive messages for the Att (scams) account. An unknown
error has occurred.

Server: 'pop.att.yahoo.com'
Windows Live Mail Error ID: 0x80004005
Protocol: POP3
Port: 995
Secure(SSL): Yes


I contacted AT&T tech support but they were not of any help.  I asked the
tech support person if AT&T if was having any problems as an ISP, but she
denied any problems.  Any help would be very much appreciated.  Sam.