23-Oct-06 10:45 PM

Greetings,

A new entry to the Messenger Support Space has just been posted.  Here are the contents of
the post:

Are you encountering error 81000395 when you try to sing into Windows Live Messenger?

If you are encountering this error, please enable connection logging and send us a mail with
the connection log attached to messengeresc@hotmail.com

To gather the connectivity log, please follow steps below:

1. If Messenger is running, right-click the "MSN Messenger" icon in the notification area at
the far right of the taskbar, and then click "Exit."
2. Delete the already existing connection log file, if it is available:
a. Start Messenger but do not sign in.
b. Click "File," and then click "Open Received Files" on the "MSN Messenger" menu to go to
the My Received Files folder.
c. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
press DELETE.
d. Look for the MsnMsgr.txt file, and then delete it. To do this, click the file, and then
press DELETE.
3.Enable connection logging if it is not already enabled.

a. Start MSN Messenger but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the "Options" dialog box, click "Connection."
d. Under "Connection Logging" make sure that the "Save a log of my server connections to help
troubleshoot connection problems" check box is selected.
e. Close the "Options" dialog box.
4. To sign in to MSN Messenger again, click "Sign In." and wait until the sign-in error
appears.
5. To access the new connectivity log file (MSNMsgr.txt) follow steps in Step 2.

You can get directly to the post and comment here:
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!7576.entry

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

29-Oct-06 06:15 AM

Hi Jonathan,

I got the same error message since a couple of days ago.
Without doing anything, it went away all by itself.
I thought that you (as well as other people concerned) might want to know
about this.

I have answered this to other questions about this error as well (sorry for
cross-posting if that was the case).

CU: Geo

29-Oct-06 01:56 PM

Hi Geo,

Yeah you're not the only one -- I too have seen the problem and simply hit Retry and it went
through the second time.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

Windows 7 - I am not sure if this is the right procedure to ask for help with not be able

Asked By bridi

06-Jan-07 11:59 PM

I am not sure if this is the right procedure to ask for help with not be able
to sign into Windows Live Messenger. This is the second time I am having this
problem. The first time all was fixed up but now again today january 6/07, I
am unable to open Windows Live Messenger again. Same problem as before.
Before I decide on reinstalling (or flattening) my computer, I want to know
if there is a possible permenant fix for this. I am not even getting an
error. It just doesn't open up. I have done what is mentioned below to no
avail. Could you please help me or direct me to the right source. Thanks a
bunch
P.S. Happy New Year.

10-Mar-07 10:21 AM

I'm getting this error mainly (almost always) when after I wake my computer
up from standby. My solution was to close messenger and restart it, that
always fixed it, BUT here 's a more efficient way that did the trick, in your
sign-in window, click the drop-down box with your email-address and re-select
your identity.  No more error81000395 for me.

have fun,
the_general,
wal