Windows 7 - Password recovery w/changed e-mail address

Asked By PA-Woodchuck

25-Jan-10 01:07 PM

The problem now is the wife does not remember her password! Password recovery
wants to send the reset info to her old e-mail account which was deleted and
nolonger active. Is
there anyway around this other than setting up a new account?

regards

25-Jan-10 08:47 PM

Greetings Chuck,

Windows Live ID services can help with this:
https://support.live.com/default.aspx?productkey=wlid

To get to the form choose any option from the FAQ on the left, then choose 'Get more help' at
the bottom right, and then 'Get more support'.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--

30-Jan-10 09:35 PM

Thanks, but how long does it take from support to respond to my concern?

30-Jan-10 10:52 PM

Hi,

I have forgotten what the official timeframe should be, but generally I have heard from most
people that they get a response in less than a day.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--

01-Feb-10 08:36 PM

MAX, got back but did not offer any solution. The problem... cannot login
because the wife forgot the password and cannot reset the password because
the orignal e-mail address is not active anymore. Now waiting for MAX's help
again!

01-Feb-10 09:02 PM

Hi,

In general it takes at least two e-mails to get anything out of the ordinary done.  Unless it
has changed recently, the "rule" is that they are not allowed to customize their initial
response to your mail (only cookie cutter answers) but can do so on the first reply from you
and actually take the necessary action.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--