Windows 7 - Genius WebCam Messenger don't work with Windows Vista 32

Asked By JoubertVasconcelo

10-Jul-07 05:40 PM

Hi there,

Windows detected the webcam, instaled the drivers, but when I try to use
no image is show. I tried to use in MSN, Skype and the native image capture
software. Nothing.

Someone knows anything about this?

10-Jul-07 08:18 PM

Joubert,

1) Go to the deloper site & download the correct Vista drivers

http://download.geniusnet.com.tw/webcam/

The bottom one in the list is your webcam. Its 3.26 MB

http://download.geniusnet.com.tw/webcam/VCMessenger_V.zip

2) Go to the Vista newsgroup & ask them

Hardware & Devices:

http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=microsoft.public.windows.vista.hardware_devices

General:

http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=microsoft.public.windows.vista.general

Note:

When I was beta testing Vista there were no drivers for Logitech cams then &
they are a named product unlike Genius

--
Newbie Coder
(It's just a name)

15-Jul-07 02:46 PM

Hey Joubert.....I have the same problem buddy..! Everything looks
normal.....except that the screen is blank.!  So, if u were able to resolve
your problem.... could u pls. help me with it...thnx .!

15-Jul-07 02:56 PM

installed proper driver from the site mentioned by u..but still do not
work..!! Any more suggestions..?

15-Jul-07 03:09 PM

Adi,

I went to the developers site:

http://www.geniusnet.com.tw

Click on ENGLISH at the top
Click ON SUPPORT & choose DRIVERS
Choose WEBCAM from the top list
Choose VCAM MESSENGER from the second list

Now choose WINDOWS VISTA & click the download link which will open a new window

Here is the driver link it takes me too:

http://download.geniusnet.com.tw/webcam/VCMessenger_V.zip

It says V before zip so I guess that means VISTA

Info on that popup window:

Product Model VideoCAM Messenger
OS Windows Vista
Version
File Size 3.26MB
Release Date 2007/05/04
File Name VCMessenger_V.zip
Description Driver for Windows Vista 32bit


I hope this helps & you get it resolved. Please post back

--
Newbie Coder
(It's just a name)


http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=microsoft.public.windows.vista.hardware_devices
http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=microsoft.public.windows.vista.general
in
capture

16-Jul-07 12:32 PM

Hey Newbie,
well sorry man, I ve already tried the procedure that u ve
mentioned several times, everything goes on as expected, but the when the
amcap application window is opened, it just shows a blank screen. My system
is intsalled with W. Vista Home Basic x32  with pre installed DirectX 10.
The original installation cd used to upload the driver was
corrupt and cudn't be uninstalled,hence had to perform system restore.
Suspect that it hasn't helped and some files may still exisist from
previously.
Hope u cud suggest how to locate and remove those files.
Brgds.

17-Aug-09 03:34 PM

If its the VideoCam Eye from Genius you have then the V2 driver from
there website does NOT work on Vista or Windows 7 its only designed for
XP. You will get the blank screen in msn etc if you use this driver. The
driver you need Vista and Windows 7 will download for you. Strangely the
driver is a Trust driver. The Trust 14823 driver will allow your Genius
Videocam eye web cam to work in Vista and Windows 7. In Vista uninstall
any drivers you have installed for it and then do an automatic search
for the driver, Vista will find the correct driver and install it. If
its Windows 7 RC1 your using or earlier you will need to run Windows
Update make sure the cam is installed first with the old driver from the
Genius website the update manager will then offer you a number of
optional updates one of those updates is the Trust 14823 driver tick it
and it will automatically download and update your old driver. I have
this web cam and it works perfectly in Vista and Windows 7.


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10-Jan-10 03:04 PM

Dear Dragonwight,

I have windows 7 and tried your procedure. It does not work. WIndows
update gets a different driver (Sonix).

Do you have the files that work? If you send them to me I would really
appreciate it.

Thanks.


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molorjul
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10-Jan-10 05:53 PM

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What?

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MS-MVP
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How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

31-Mar-10 04:40 PM

Hello guys,



I just follow the explanations of Dragonwight and... I got a black screen on Skype.

=> I go to the Skype options panel / video / webcam parameters and I reduce the USB bandwith to the minimum (default is max). And... it works !!!

If I put the bandwith somewhere in the middle, video crash... But it could come from my computer because it is quite old.



I hope it will help !