Windows 7 - Does Avast AV interfere with update?

Asked By Joosy

19-Sep-07 06:22 PM

XP.

I installed Avast last week in place of AVG. Update notifications have been
appearing for quite a while. I ran update via  widows update site but
received error  0x80072F76. Being used to switching down, Zone Alarm every
time update needs to run, I suspected Avast may be interfering with update
so, shut down its checking and tried again - no luck. Closed down the
system. On reboot, manually closed every Avast process - voila it updated.
Is this something common? Is there a way to work around it to de-complicate
update?
--
Stevie

and he will be warm for the rest of his life."

~ Sun-Tzu on Fire

19-Sep-07 08:02 PM

Hello Stevie,

You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when you
try to use the Windows Update Web site or the Microsoft Update Web site


http://support.microsoft.com/Default.aspx?scid=kb%3ben-us%3b836941

I hope this post is helpful, but we would highly appreciate it if you could
rate the pºst, so we can keep the community informed and saves somebody else
the hours of trawling through the web trying to find a solution.

Good luck
- --

19-Sep-07 08:51 PM

I paid a visit to this before trying 'stop Avast processes'. Nothing helped.
Incidentally, I was unable to d/l the guided help and still can't.

--
Stevie

and he will be warm for the rest of his life."

~ Sun-Tzu on Fire

21-Sep-07 08:35 AM

Was that while Avast was still running?   Apparently it has a "feechur"
which causes scans to be done before the downloaded file is actually
copied by the application.   In that case would act like a proxy and hence
could cause any of the problem symptoms associated with proxies.


---

21-Sep-07 07:53 PM

Avast was running when I tried to download the file. Whilst Avast seem to do
the job, I'm beginning to prefer my old AV. To run update, it now seem I
need to shut down both Zone Alarm and Avast. As I sit behind a router, this
is not exactly fraught with danger but, it is a bother. Especially starting
up Zone Alarm - you could eat a five-course meal while vsmon takes over the
system!
--
Stevie

and he will be warm for the rest of his life."

~ Sun-Tzu on Fire

22-Sep-07 03:16 PM

If the router has a hardware firewall then advise you to dump Zone Alarm
and enable the native XP firewall. That should provide more than
adequate protection.

I have Avast installed on a laptop and have no issues with updates. The
Web Scanner Provider is not Enabled. That *may* be the issue, Joosy.
If you want Web Scanner Enabled then try adding the MS update sites to
the Exceptions list:

http://update.microsoft.com
http://download.windowsupdate.microsoft.com

Zone Alarm has been known to cause issues with Automatic updates and/or
when visiting the MS update sites.


MowGreen  [MVP 2003-2007]
===============
*-343-*  FDNY
Never Forgotten
===============

23-Sep-07 05:03 AM

Thank you for the advice on the exceptions.

XP firewall does not control outbound traffic. I plan to get some other form
of protection in 465 days (ZA Pro contract expires). Mind you, the chief
cause of me thinking I need outbound control just clicks allow everything.
Hmm, come to think of it, ZA picked up something trying to run from a
newsgroup photo recently. Saved me spamming everyone in my Outlook and OE
contact lists.

--
Stevie

and he will be warm for the rest of his life."

~ Sun-Tzu on Fire