Windows 7 - Can't Install Office Service Pack 3

Asked By JamesJ

25-Sep-07 05:33 PM

Microsoft Update has tried 3 times and 3 times have failed to install
Office Service Pack 3.
It downloads but fails to install.
I'm using XP sp2 and Access 2003. No other Office product.

Any help will be appreciated,
James

25-Sep-07 07:02 PM

I have exactly the same problem with this office service pack 3 I am also
running XP SP2-ist time I have ever had a prob.
Any advice warmly welcomed!

25-Sep-07 07:18 PM

Put your Office 2003 (whatever it is) installation media in the CD drive
before installing it?
Have you tried downloading the entire package for SP3 and installing it
stand-alone as opposed to utilizing the web page?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

25-Sep-07 07:17 PM

Put your Office 2003 (whatever it is) installation media in the CD drive
before installing it?
Have you tried downloading the entire package for SP3 and installing it
stand-alone as opposed to utilizing the web page?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

25-Sep-07 07:11 PM

You can download it manually and attempt to install offline independent
of Windows Update.
http://support.microsoft.com/?kbid=923618
Scroll to the bottom of the link.
Two options are available.
Office 2003 SP3
Office 2003 SP3 for Multilingual User interface

While I did download the file, I chose not to install it preferring a
wait&see approach.
All updates prior to sp3 were current on my system(s) and Office 2003
sp2 completely functional for a long time, thus not broke.
- reference the Known Issues in the above KB923618

--
...winston
MS-MVP Windows Live Mail

25-Sep-07 11:28 PM

You cannot install an Office 2003 service pack
http://support.microsoft.com/?id=884298
Installation Unsuccessful
The update cannot be applied.

How to troubleshoot failures updating your Office installation from the
Office Update Web site
http://support.microsoft.com/kb/304498
The Office Update site is currently experiencing some technical difficulties
and is unable to check for updates.
Error! The catalog cannot be displayed.
Installation unsuccessful.
The Office Update Catalog cannot be displayed.
The Office Update site is unable to check for updates on this computer.
Error 0x80070641
Error 0x51F
Error 0x530
Error 80070643

If you receive an error code 0x8024002D, then the installation failed to
install because the source was required.

Options –

Try installing Service Pack 3 with your Office 2003 CD in the installation
CD-ROM drive before trying to install.

Try downloading the full installation pack and installing
http://www.microsoft.com/downloads/details.aspx?familyid=e25b7049-3e13-433b-b9d2-5e3c1132f206
NB - Full-file version update may request Office source files
http://support.microsoft.com/kb/840169/

Try and fix the problem -
http://office.microsoft.com/en-us/ork2003/HA011402361033.aspx

Try repairing/reinstalling Office 2003 –
Description of the differences between repair and reinstall in Office XP and
2003
http://support.microsoft.com/kb/298027

KB articles about known problems -
After you install a Microsoft Office service pack, you are prompted
unexpectedly to restart the computer.
http://support.microsoft.com/kb/905726
After you install Office 2003 SP3, an add-in, ActiveX control, or COM add-in
may not work as expected in an Office 2003 program. The functionality of an
add-in, an ActiveX control, or a COM add-in is reduced, or the functionality
is blocked after you install Office 2003 Service Pack 3
http://support.microsoft.com/kb/938814
Error message when you try to create a new MAPI form in Outlook 2003:
After you install Office 2003 SP3, you may receive an error message when you
try to create a new MAPI form in Outlook 2003.
http://support.microsoft.com/kb/938816
After you install Office 2003 SP3, attachments that contain the .gadget
extension cannot be opened in Outlook 2003.
http://support.microsoft.com/kb/938811
After you install Office 2003 SP3, the Fast Saves feature does not work as
expected in Word 2003.
http://support.microsoft.com/kb/938808
After you install Office 2003 SP3, the Microsoft Office Document Imaging
program may not work as expected.
http://support.microsoft.com/kb/938813
After you install Office 2003 SP3, you may receive an error message when you
try to open or to save a file.
http://support.microsoft.com/kb/941636
After you install Office 2003 SP3, you cannot open some Microsoft Excel
workbooks that contain Microsoft Visual Basic for Applications (VBA) macros.
http://support.microsoft.com/kb/938806
After you install Office 2003 SP3, the version number of Office is no longer
saved in the properties of the document as expected.
http://support.microsoft.com/kb/938807

http://taurarian.mvps.org/Office/office_2003__sp3_notes.htm

26-Sep-07 01:10 AM

Either through the update; or, through the stand alone update I am unable to
update with Office 2003-SP3.

Problem: I not only have Off 2003 Pro; but, also have OneNote and Frontpage
2003 that came on seperate CD's.  Update does not prompt or provide
opportunity to swap CD's during the 2003 SP3 update. So, there is no chance
to insert original media.

And, OneNote seperate update also fails as well along with Outlook 2003
Security update.

Results: all updates fail; yet, continuously retry.

This is an annoying feature of Microsofts.

Consider, I do not repair cars; I take the car to a mechanic and they
diagnose and repair.

Microsoft should do the same and offer a revised update.

26-Sep-07 06:06 AM

I do not have Office 2003, only Access 2003.

James

26-Sep-07 06:17 AM

Downloading and installing Office 2003 SP3 manually seemed to
have worked.  "Installation ...successful.".

Thanks,
James

26-Sep-07 10:59 AM

You installed it somehow - correct?  Put in the media you installed Access
2003 with.

That's "whatever it is" in reference to Office 2003.  Access 2003 is a
component of MS Office 2003.  You probably have media sitting around for
Access 2003 - otherwise it's hard to get it installed.  Insert that media in
your system so that the updater has access to it while installing.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

26-Sep-07 03:09 PM

You're welcome James.

--
...winston
MS-MVP Windows Live Mail

26-Sep-07 03:47 PM

"JamesJ" wrote:

04-Oct-07 09:44 PM

All the help appreciated and I will certainly give this a try myself (in the
midst of a move atm and media packed away) but I wonder if MSFT realizes they
could've saved me months of frustration simply by prompting for the install
media as they always used to? Sorry, rhetorical question. : )

Cheers.

20-Oct-07 01:12 PM

I also have the same problem. I had tried installing the update with the
original Office 2003 CD in the computer and received the same failure. I
tried downloading the LOCAL INSTALLATION TOOL and tried running htat and
received an error message as well.

Help

01-Dec-09 07:49 AM

I am having the same problem, I have tried installing it manually with the
office disc in the drive.  I have also tried to repair the insalltion from
tyhe disc.
I keep getting error 0x78F
--
Thanks in advance for your help,

Lainey.

03-Dec-09 09:45 PM

The equivalent decimal value for that code is 1935.
Try adding that number to your web search.  ; )


http://support.microsoft.com/kb/926804

(Google web search for
office 1935 error install site:support.microsoft.com
)