Windows 7 - error code 80246008 on vista, can't download updates...

Asked By kyliebroo on 28-Sep-07 04:46 PM
cannot download updates on windows vista, cannot turn bits on either, not
sure if vista would have the same solutions as older versions, any help would
be appreciated very much.........

Enge replied on 28-Sep-07 05:47 PM
Have a look at this article. It may be relevant to your prºblem.

I hope this post is helpful.

Let us know how it works ºut.
kyliebroo replied on 29-Sep-07 05:49 PM
** i have already tried that, and i guess it is part of the problem, cause
when i tried to start my BITS, it popped up another error, "the background
intelligence transfer services service on local computer started and stopped.
some services stop automatically when not in use."  so i don't know what to
do next now....someone please help, all i can do with microsoft is email
them, and that is probably gonna take forever to get an answer that way
Enge replied on 29-Sep-07 07:29 PM
You may also want to check your services settings. Automatic Updates (Set to
Automatic), Background Intelligent Transfer Service (Set to Manual) and
Cryptographic Services (Set to Automatic).
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kyliebroo replied on 29-Sep-07 11:32 PM
"Engel" wrote:
kyliebroo replied on 29-Sep-07 11:34 PM
yeah, they are set like that, but the bits will not start, a box pops up saying
that they started, and then stopped, i think that is the root of the problem
Robert Aldwinckle replied on 29-Sep-07 11:44 PM
Try a web search?

Apparently there is a new BITS repair tool for Vista users

(BITS) crash on a Windows Vista-based computer</title>

(Live Search for
vista "background intelligent transfer service" repair

The same search makes it evident that the command line tool  bitsadmin
is also appropriate for Vista users...

This tool is available as part of the Windows Vista operating system


Robert Aldwinckle
Enge replied on 30-Sep-07 01:11 AM
If the problem persists after you have followed the steps above, see this
Knowledge Base article on the
Microsoft Help and Support website or go to the Windows Update Support Center
website  to request support by e‑mail.

Maybe someone else can conjure up something else to try.

Good luck
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kyliebroo replied on 30-Sep-07 08:36 PM
thanks all for the suggestions, i finally got them
support by email, i am gonna paste the instructions below, in case anyone
else wants to try it for the problems they are having.  But be advised that I
did it, and the only error codes I had popping up was the one about the BITS
not starting.  And error codes 80246008,80246005 on my windows
updates....also the first option to turn on the bits didn't seem to work, i
guess it did something though, cause they are working now....

This behavior may occur if one of the following factors is true:

1. The Background Intelligent Transfer Service (BITS) was not started.
2. The Windows Update temporary folder has been corrupted.
3. The current account does not have permissions to install Windows Updates.

To troubleshoot this issue, I suggest we first perform these steps:

Step 1: Turn on BITS
1. Click Start, in Start Search item, type: "notepad" (without quotes) and
press Enter.
2. Copy the following commands and then paste them into the opened Notepad

set BitsRegKey=HKLM\Software\Microsoft\Windows\CurrentVersion\BITS
reg add %BitsRegKey% /v LogFileFlags /t REG_DWORD /d 0xfbcf /f
reg add %BitsRegKey% /v LogFileSize /t REG_DWORD /d 0x100 /f
reg add %BitsRegKey% /v LogFileMinMemory /t REG_DWORD /d 0x30 /f
net stop bits
net start bits

3. After pasting the above commands, please close the Notepad window. Choose
Save when you are prompted to save the file. Type "register.bat" as the file
name and choose Desktop from the left panel as the location.
4. Refer to the Desktop and right click the register.bat file, then choose
Run as administrator.
5. You will see a DOS-like window processing.

Please restart the computer and check the issue. If the issue persists,
please also perform the following suggestions.

Step 2: Enter Safe Mode
1. Restart your computer and start pressing the F8 key on your keyboard.
On a computer that is configured for booting to multiple operating systems,
you can press the F8 key when you see the boot menu.

2. When the Windows Advanced Options menu appears, select Safe Mode, and
then press Enter.

3. Log onto Windows by using the Administrator account or any user account
with the Administrator privileges.

NOTE: In Safe Mode, your system display and Desktop will look and perform
differently than in Normal Mode. This is only temporary. To return the system
back to Normal Mode, we can simply restart the computer.

Step 3: Enable the View Hidden Files option. To do this, follow these steps:
1. Click Start , click Control Panel, click Folder Options, and then click
the View tab.
2. Click Show hidden files and folders, and then click OK.

3. As a System administrator, locate the following folder,
and then delete all files that have a file name that begins with Qmgr:

To do this, follow these steps:
a.  Please navigate to C:\Programdata\Microsoft\Network\Downloader folder.
b.  In the Downloader window, select and delete any files that begin with
Qmgr. For example, delete the following files:


4. Please restart the computer to the normal mode.
6. Open Windows Update immediately. Obtain the latest updates.
Enge replied on 30-Sep-07 09:39 PM
No problem , Glad it worked for you and fixed the problem.

Thanks for the report.
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chubbyb4u replied on 08-Jan-09 02:04 PM

Thanks for the info. i tried doing that...but did not help. In an another forum, I saw that typing "sc query bits" in command prompt would help me in knowing the status of the BITS and would help in restarting the same...when i typed the above there is an error msg saying: the specific service does not exist as an installed service. Have tried everything....please help