Windows 7 - windows update won't update

Asked By john.gig

15-Oct-07 07:14 AM

Hi,

I'm having problems unstalling update items. I have run a repair of windows
XP (for a Dell laptop) as the CD drive was not being recognized by windows
(still doesn't see the drive as recordable device but other software copes OK
- Nero & SonicNow) and de-installed then re-install Office 2003 (Windows
install cleanup). I have then updated Office from the website. The following
items cannot install:


Security Update for Windows XP (KB928843)

Security Update for Windows Media Player 10 for Windows XP (KB936782)

Security Update for Windows XP (KB890859)

Security Update for Windows XP (KB914389)

Security Update for Windows XP (KB920683)

Security Update for Windows XP (KB908519)

Update for Windows XP (KB894391)

Security Update for Windows XP (KB935839)

Security Update for Windows XP (KB896428)

Security Update for Windows XP (KB913580)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB905749)

Security Update for Windows XP (KB908531)

Security Update for Windows XP (KB904706)

Critical Update for Office XP on Windows XP Service Pack 2 (KB885884)

Update for Windows XP (KB916595)

Critical Update for Windows XP (KB886185)

Security Update for Windows XP (KB935840)

Update for Windows XP (KB933360)

Security Update for Windows XP (KB920213)

Security Update for Windows XP (KB938127)

Security Update for Windows XP (KB900725)

Security Update for Windows XP (KB888302)

Security Update for Windows XP (KB926255)

Security Update for Windows XP (KB918118)

Security Update for Outlook Express for Windows XP (KB941202)

Update for Windows XP (KB922582)

Security Update for Windows XP (KB923191)

Security Update for Windows XP (KB901214)

Security Update for Windows XP (KB932168)

Security Update for Windows XP (KB905414)

Security Update for Windows XP (KB917344)

Security Update for Windows XP (KB914388)

Security Update for Windows XP (KB919007)

Security Update for Windows XP (KB930178)

Update for Windows XP (KB920872)

Security Update for Windows XP (KB926436)

Security Update for Windows XP (KB890046)

Security Update for Windows XP (KB902400)

Security Update for Windows XP (KB918439)

Security Update for Windows XP (KB891781)

Security Update for Windows XP (KB920670)

Cumulative Security Update for Outlook Express for Windows XP (KB929123)

Security Update for Windows XP (KB925902)

February 2007 CardSpace Update for Windows XP (KB925720)

Windows Malicious Software Removal Tool - October 2007 (KB890830)

Update for Windows XP (KB910437)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB896358)

Security Update for Windows XP (KB938829)

Security Update for Windows XP (KB921503)

Update for Windows XP (KB936357)

Update for Windows XP (KB927891)

Security Update for Windows XP (KB924496)

Security Update for Windows XP (KB873339)

Security Update for Windows XP (KB931261)

Security Update for Windows XP (KB924270)

Update for Windows XP (KB900485)

Security Update for Windows XP (KB896423)

Security Update for Windows XP (KB924667)

Update for Windows XP (KB938828)

Security Update for Windows XP (KB911562)

Security Update for Windows XP (KB936021)

Security Update for Windows XP (KB911280)

Security Update for Windows XP (KB923980)

Security Update for Windows XP (KB893756)

Security Update for Windows XP (KB920685)

Security Update for Windows XP (KB933729)

Security Update for Windows XP (KB899591)

Security Update for Windows XP (KB901017)

Security Update for Windows XP (KB911927)

Security Update for Windows XP (KB931784)

Security Update for Windows XP (KB928255)

Security Update for Windows XP (KB923414)

Security Update for Windows XP (KB885836)

Security Update for Windows XP (KB922819)

Security Update for Windows XP (KB927802)

Security Update for Windows XP (KB927779)

Security Update for Windows XP (KB899587)




I have gone through all advised steps that I could find related to fixing or
diagnosing these issues, so here are here are the 'copy' contents from
running WGA:

Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {62F54E0C-47B6-44F4-B5B2-773D26AE8B18}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Vista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645_B4D0AA8B-531-645_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: N/A, hr=0x80070002
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
Inc.</Manufacturer><Model>Latitude D610
Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
minor="3"/><Date>20050811000000.000000+000</Date><SLPBIOS>Dell System,Dell
Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>254C3D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell
Latitude
D610</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Standard Edition
2003</Name><Ver>11</Ver><Val>6069FA8685BC072</Val><Hash>g3sSK8cOaq6oIZuYkj2dNbRAyHg=</Hash><Pid>70141-057-2555675-56181</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>


I'm a total newbie here so apologies if I'm not doing the right thing with
these threads.

all help gratefully received



John Gigg

15-Oct-07 07:39 AM

Hi John, need to see the failed error messages in the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type:   %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093


http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q316529
CD-R Drive or CD-RW Drive Is Not Recognized As a Recordable Device.
--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm


Emails will not be acknowledged - please post to the newsgroup so all may benefit.


System</SLPBIOS></BIOS><HWID>254C3D07018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell
D610</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
2003</Name><Ver>11</Ver><Val>6069FA8685BC072</Val><Hash>g3sSK8cOaq6oIZuYkj2dNbRAyHg=</Hash><Pid>70141-057-2555675-56181</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>