Windows 7 - Error Code 0x80070715

Asked By sebasmiria on 20-Oct-07 05:00 PM
Hello:

Every time I try to do a windows update on IE I get:
The page can not be displayed ..."
I have looked for information about this error but it seems there is none.

My WindowsUpdate.log contains:
Misc	===========  Logging initialized (build: 7.0.6000.381, tz: +0200)
===========
Misc	  = Process: C:\Archivos de programa\Internet Explorer\iexplore.exe
Misc	  = Module: C:\WINDOWS\system32\wuweb.dll
WUWeb	FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
0x800401f3
WUWeb	FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
0x80040111
WUWeb	FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
0x800401f3
WUWeb	FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
0x80040111
WUWeb	FATAL: CreateObject for Microsoft.Update.AgentInfo failed: error
0x800401f3
WUWeb	FATAL: CreateObject for Microsoft.Update.ServiceManager failed: error
0x80040111
.............
Setup	***********  Setup: Checking whether self-update is required
***********
Setup	  * Inf file: C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
Setup	FATAL: Update required for C:\WINDOWS\system32\cdm.dll: target version
= 7.0.6000.374, required version = 7.0.6000.381
Setup	FATAL: Update required for C:\WINDOWS\system32\wuapi.dll: target
version = 7.0.6000.374, required version = 7.0.6000.381
Setup	FATAL: Update required for C:\WINDOWS\system32\wuauclt.exe: target
version = 7.0.6000.374, required version = 7.0.6000.381
Setup	FATAL: Update required for C:\WINDOWS\system32\wuaucpl.cpl: target
version = 7.0.6000.374, required version = 7.0.6000.381
Setup	FATAL: Failed to retrieve version for C:\WINDOWS\system32\wuaueng.dll,
error: 0x80070715
Setup	FATAL: CSusSetupInfSection::IsUpdateRequired failed with 0x80070715

I am running XP Profesional version 2002 Service Pack2, IE7.0

Also, Automatic updates do not work.

Any ideas?

Regards




Enge replied on 20-Oct-07 05:52 PM
Hello sebasmiriam,


- Download/Install Windows Update v3.

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Download/Install the 927891 patch.
http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A

Reboot
- - -

I hope that post is helpful.

Let us know how it works ºut.
- -- --
sebasmiria replied on 25-Oct-07 04:12 PM
Hi Engel:

Installing the Agent fixed the problem.
The installation of the Agent failed at the end but when I rebooted it
was working.
Before I installed the Agent I realized the windows update service was
always on "initializating" state.

Thanks a lot.
Enge replied on 25-Oct-07 09:20 PM
Hi sebasmiriam,

Terrific--glad to hear it.  It helps when you mark your initial question as
answered--that will enable others searching for an answer to find a correct
one more quickly.

I am glad I could help and thank you for updating the thread.
- -- ---
Wilhof replied on 03-Nov-07 01:23 PM
I was unable to get the Agent to install (it failed each time I tried, and
rebooting was no magic bullet).  Is there a way I can make use of the
\wuforce command when I have the Agent installation saved as an .exe file on
my hard drive, or do I need to install it from a link?  I will say that I at
least got to the Windows Update page itself this time, but when I tried to
use it, I got the same old 0x80070715 error code.

Many thanks for your assistance!
-- Wilhoff
r4in replied on 30-Mar-09 12:35 PM
Hello,

I was having the same issue using Windows Update. I would click start
and then Windows Update. IE 7 would open and attempt to take me to the
Windows Update page. It would just sit there for approx. three minutes
and finally error out with the error message 0x80070715.

I searched Google for the error message and this was the first result I
found. I found other pages as well but they all basically refer to the
same "Windows Update V3" process. I tried this and it didn't not work. I
installed the program via command line using the /wuforce switch and
that allowed the installer to launch but I then got the error code
0x80070420 when attempting to install.

I checked Microsoft's website and found a page on this error message. I
followed the instructions per the Microsoft documentation located at
http://support.microsoft.com/kb/958054. I would get a message stating
that the stop command was invalid.

I am not too savy with all of this technical stuff but did some digging
into Administrative Tools -> Services in the control panel. I found that
the "Automatic Updates" service was sitting in a "Starting" state. I
right clicked on it and start or stop were not an option as it was
already attempting to start. I right clicked on it, clicked on
properties and in the window that pops up I changed "Startup Type" from
automatic to manual. I rebooted my PC and when I got back into Windows I
went back to the Administrative Tools -> Services in the control panel.
I then right clicked on "Automatic Updates" and clicked start. The
process started and I am now sitting at the Windows Update page in IE.

Hopefully this helps someone or anyone in the future. I spent about two
hours on the issue and after doing this I was able to get to Windows
Update just fine.


--
r4in
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Mauricio replied to r4in on 04-Jun-10 12:11 PM
Hello .
Thanks for your tip, it resolved the issue for me !!

I had the same problem, the "Automatic Updates" service was hung in

Following your procedure fix the issue, thanks a lot !

Mau