Windows 7 - Windows Update Error 0x80072EE7

Asked By Erik on 31-Dec-07 03:17 PM
I had problems with updating Windows Defender after installing it in November
and had to manually update and now unable to do any Windows Updates. I get an
error message of 0x80072EE7 when I manually go to the Windows Update site. I
am using Windows XP SP2. I currently have avast! version 4.7 Home Editon for
AV (only software that I am able to update) and had Comodo 3.0 for a firewall
that I installed in November but recently uninstalled it to see if I could
get Windows Update to work. I looked at some of the information on the MS
support site to try but have been unsuccessful. Can a MS-MVP help me?




PA Bear replied on 31-Dec-07 03:32 PM
Are other updates installing?

You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error
0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when
you try to use the Windows Update Web site or the Microsoft Update Web site:
http://support.microsoft.com/kb/836941

Previous conversations about the problem:
http://groups.google.com/group/microsoft.public.windowsupdate/search?group=microsoft.public.windowsupdate&q=0x80072EE7+%2B+defender&qt_g=Search+this+group
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Erik replied on 31-Dec-07 04:37 PM
I have been receiving updates for my Anti-Virus avast! 4.7. I only have not
been able to receive updates for Microsoft Windows Update and Windows
Defender (anti-spyware). I have Windows Update set to automatically run but
noticed that the updates are not happening and tried to go to the site to
update and keep receiving error 0x80072ee7. Enclosed is about 30 or so lines
of my %windir%\windowsupdate.log when I go to Windows Update which I hope
maybe will help you figure out my problem.

2007-12-31	13:42:29:359	1140	a2c	AU	## START ##  AU: Search for updates
2007-12-31	13:42:29:359	1140	a2c	AU	#########
2007-12-31	13:42:29:359	1140	a2c	AU	<<## SUBMITTED ## AU: Search for updates
[CallId = {6DB1EF60-1BA3-4318-8138-59C31B49D81B}]
2007-12-31	13:42:29:703	1140	23c	Agent	*************
2007-12-31	13:42:29:718	1140	23c	Agent	** START **  Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-12-31	13:42:29:718	1140	23c	Agent	*********
2007-12-31	13:42:29:718	1140	23c	Agent	  * Online = No; Ignore download
priority = No
2007-12-31	13:42:29:718	1140	23c	Agent	  * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2007-12-31	13:42:29:718	1140	23c	Agent	  * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-31	13:42:41:437	1140	23c	Agent	Update
{F40D654C-C79B-44AE-80F7-23FB8D8B7CEE}.100 is pruned out due to potential
supersedence
2007-12-31	13:42:41:437	1140	23c	Agent	Update
{45C0C301-CDAB-412C-9456-401A72B632FF}.100 is pruned out due to potential
supersedence
2007-12-31	13:42:41:437	1140	23c	Agent	  * Added update
{647916B1-C103-472E-970F-C18FACB1798C}.100 to search result
2007-12-31	13:42:41:437	1140	23c	Agent	  * Found 1 updates and 13 categories
in search; evaluated appl. rules of 609 out of 974 deployed entities
2007-12-31	13:42:41:453	1140	23c	Agent	*********
2007-12-31	13:42:41:453	1140	23c	Agent	**  END  **  Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-12-31	13:42:41:453	1140	23c	Agent	*************
2007-12-31	13:42:41:453	1140	dd4	AU	>>##  RESUMED  ## AU: Search for updates
[CallId = {6DB1EF60-1BA3-4318-8138-59C31B49D81B}]
2007-12-31	13:42:41:453	1140	dd4	AU	  # 1 updates detected
2007-12-31	13:42:41:453	1140	dd4	AU	WARNING: AU ignoring update during
offline scan:
2007-12-31	13:42:41:453	1140	dd4	AU	#########
2007-12-31	13:42:41:453	1140	dd4	AU	##  END  ##  AU: Search for updates
[CallId = {6DB1EF60-1BA3-4318-8138-59C31B49D81B}]
2007-12-31	13:42:41:453	1140	dd4	AU	#############
2007-12-31	13:42:41:453	1140	dd4	AU	Setting AU scheduled install time to
2008-01-01 08:00:00
2007-12-31	13:42:41:484	1140	23c	Report	REPORT EVENT:
{8157A166-53D5-47B4-9422-7EA48E4E7DC7}	2007-12-31
13:42:27:687-0500	1	202	102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	Content Install	Reboot completed.
2007-12-31	13:45:17:703	 360	390	Misc	===========  Logging initialized
(build: 7.0.6000.381, tz: -0500)  ===========
2007-12-31	13:45:17:703	 360	390	Misc	  = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-12-31	13:45:17:703	 360	390	Misc	  = Module:
C:\WINDOWS\system32\wuweb.dll
2007-12-31	13:45:17:703	 360	390	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-31	13:45:17:718	 360	390	Misc	 Microsoft signed: Yes
2007-12-31	13:45:32:718	 360	390	Misc	WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7/windowsupdate/redir/wuredir.cab:
error 0x80072ee7
2007-12-31	13:45:32:718	 360	390	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-31	13:45:32:718	 360	390	Misc	 Microsoft signed: Yes
2007-12-31	13:45:33:046	 360	390	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-31	13:45:33:046	 360	390	Misc	 Microsoft signed: Yes
2007-12-31	13:45:33:078	 360	390	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-31	13:45:33:093	 360	390	Misc	 Microsoft signed: Yes
2007-12-31	13:45:33:218	 360	390	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2007-12-31	13:45:33:218	 360	390	Misc	 Microsoft signed: Yes
2007-12-31	13:45:48:218	 360	390	Misc	WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7/windowsupdate/a/selfupdate/WSUS3/x86/Other/wsus3setup.cab: error 0x80072ee7
2007-12-31	13:45:48:218	 360	390	WUWeb	FATAL: CheckIfClientUpdateNeeded
failed: error 0x80072ee7
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77
wuredir.cab Modified 11/21/2007 and wuredir.xml Modified 3/21/2007
Only 1 file found under C:\WINDOWS\SoftwareDistribution\WuRedir.
coolbrezze22HELPM replied on 31-Dec-07 07:18 PM
"Erika" wrote:
Erik replied on 01-Jan-08 10:44 AM
Still looking for help or any suggestions on what to do to fix my Windows
Update problem. Firewall is not the problem. I do not have any software
accelerator programs that I am aware of. I  added the Windows Update website
and the Microsoft Update website to the Trusted Sites list and did not find
any entries for Windows Update and Microsoft Update from the hosts file.
Below I copied and pasted 30 or so lines from my windowsupdate.log and
concerned since only one file was found under
C:\WINDOWS\SoftwareDistribution\WuRedir. Does any MS-MVPs have any
suggestions on what I should or need to do so I can make sure I receive
critical Updates for XP 2SP and any other Microsoft products?
MowGreen [MVP] replied on 01-Jan-08 11:52 AM
If you never opted into Microsoft Update than that's expected, Erika. No
worry there.


That is the most likely culprit. There have been posts concerning Comodo
not allowing the installation of required files needed to update the system.
Suggest you try "Method 2: Download and install the Windows Update
Agent" here:
http://support.microsoft.com/kb/943144


MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
PA Bear replied on 01-Jan-08 01:33 PM
See MowGreen's reply.


Have you replaced Comodo with another third-party firewall or is the Windows
Firewall enabled now?
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Erik replied on 01-Jan-08 03:25 PM
To ensure I install the correct Windows Update Agent under Method 2 is it
based on the PCs processor. My PC has an AMD Athlon 64 x2 4200+ processor so
does that mean that I should click on the link for Windows Update Agent
Erik replied on 01-Jan-08 03:33 PM
When I unstalled Comodo I enabled the Windows Firewall.
"PA Bear" wrote:
Erik replied on 01-Jan-08 05:31 PM
To ensure I install the correct Windows Update Agent under
http://support.microsoft.com/kb/943144 and Method 2 can anyone tell me if the
correct choice is it based on the PCs processor. My PC has an AMD Athlon 64
x2 4200+ processor and runs on Microsoft Windows Media Center Edition 2002 so
does that mean that I should click on the link for Method 2 for Windows
Update Agent "Windows, x64-based systems" or "AgentWindows, x86-based
systems"?
PA Bear replied on 02-Jan-08 11:56 AM
You want the x86 version.
--
~PA Bear
MowGreen [MVP] replied on 02-Jan-08 06:23 PM
Erika wrote:
PA Bear replied on 02-Jan-08 07:18 PM
[Is there an echo in hear?]
MowGreen [MVP] replied on 03-Jan-08 01:30 AM
Youtalkin'toyerself ? <w>

MG
Erik replied on 03-Jan-08 05:22 PM
I tried the link for the x86 version
http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.0.6000.381/WindowsUpdateAgent30-x86.exe
(http://download.windowsupdate.com/windowsupdate/redist/standalone/7.0.6000.381/windowsupdateagent30-x86.exe)
but all I get is that Internet Explorer can not display the webpage.