Windows 7 - 80240025

Asked By Fac on 20-Mar-08 08:13 AM
I am getting a 80240025 error when I attemt to do a Windows Update. I can
find no information on this error code. Any clues?




MowGreen [MVP] replied on 20-Mar-08 12:55 PM
Windows version, please ?
Accessing, downloading, or installing an update from Windows Update ?

How to post a good newsgroup question
http://dts-l.com/goodpost.htm

MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
Fac replied on 20-Mar-08 02:13 PM
I am running Vista Enterprise. I am behind a corporate firewall but was able
to run Windows Update previously. I choose to look for updates online. The
updates are displayed and when I select install the progress bar shows some
activity and then the error appears.
MowGreen [MVP] replied on 20-Mar-08 03:44 PM
80240025 WU_E_USER_ACCESS_DISABLED
URL is too long

Could be that your network uses a proxy. Let's see the WindowsUpdate.log
Go to Start > Run > type in or copy and paste the below in and then click OK

%windir%\windowsupdate.log

The log will open. Scroll all the way down to the bottom and work your
way back up looking for FATAL or WARNING entries.
Copy and paste the entries proceeding and right after any FATAL or
WARNING entries into your reply, please.

MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
Byron replied on 27-Aug-08 09:20 AM
2008-08-27	09:05:18:636	5152	1654	COMAPI	-- START --  COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-27	09:05:18:636	5152	1654	COMAPI	---------
2008-08-27	09:05:18:652	2232	1530	Agent	WARNING: WU client fails
CClientCallRecorder::BeginFindUpdatesEx from MicrosoftUpdate with error
0x80240025
2008-08-27	09:05:18:652	5152	1654	COMAPI	WARNING:
ISusInternal::BeginFindUpdatesEx failed, hr=80240025
2008-08-27	09:05:18:652	5152	1654	COMAPI	  - WARNING: Exit code = 0x80240025
2008-08-27	09:05:18:652	5152	1654	COMAPI	---------
2008-08-27	09:05:18:652	5152	1654	COMAPI	--  END  --  COMAPI: Search
[ClientId = <NULL>]
2008-08-27	09:05:18:652	5152	1654	COMAPI	-------------
2008-08-27	09:05:18:652	5152	1654	COMAPI	FATAL: Unable to initiate
asynchronous search, hr=80240025
Diana replied on 27-Aug-08 09:40 AM
Hello Byron,

Pleae check to see if you have a policy that is disabling access to Windows
Update.

Error 0x80240025 denotes:
Group Policy setting"
If you check the registry for the DisableWindowsUpdateAccess key, you will
likely find the following:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate
DisableWindowsUpdateAccess REG_DWORD (1)

S-1-5-18 maps to the SYSTEM ACCOUNT

To correct the problem, either set the value to 0 or delete the key.
You may also need to check that you do not have a Group Policy that
continues to set this value to 1 to avoid the problem from happening after a
policy is refreshed.

Diana Smith [MSFT]   <diasmith@hotmail.com>
CSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.
Byron replied on 27-Aug-08 07:36 PM
Over 100 servers and only this one was demonstrating this issue.  So we had
to rule out GPO; however, could not sucessfully find the registry key
demonstrating the DisableWindowsUpdate.  Your reg key was not present nor was
it present under my account.  That stated I was able to search the registry
and locate the problem inside the Default user profile.  This may have been
caused by a previous solution with GPO and/or with modification to the
Default user profile. This stated, thank you so much for your reply as that
appears to have resolved the issue.

TO anyone reading this after us, please search for the mentioned registry
key and address as described, by Diana Smith in previous reply.
boatn replied on 27-Aug-08 07:41 PM
Error 0x80240025 denotes:
Group Policy setting"
If you check the registry for the DisableWindowsUpdateAccess key, you will
likely find the following:
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\Wind­owsUpdate
DisableWindowsUpdateAccess REG_DWORD (1)


S-1-5-18 maps to the SYSTEM ACCOUNT


To correct the problem, either set the value to 0 or delete the key.
You may also need to check that you do not have a Group Policy that
continues to set this value to 1 to avoid the problem from happening after a
policy is refreshed.
muppe replied on 10-Oct-08 12:42 PM
This worked, fantastic, thank you for your help
na replied on 20-Oct-08 04:18 PM
I get the same error. I found
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Policies\WindowsUpdate
DisableWindowsUpdateAccess REG_DWORD (1)
- and set it to 0 as suggested, however I still get the same error. I'm
running Win XP Pro, and am not on a corporate network.

The tail of my WindowsUpdateLog reads:
21:03:43:265	4080	bbc	COMAPI	-- START --  COMAPI: Search [ClientId =
MicrosoftUpdate]
2008-10-20	21:03:43:265	4080	bbc	COMAPI	---------
2008-10-20	21:03:43:265	 676	9e0	Agent	WARNING: WU client fails
CClientCallRecorder::BeginFindUpdatesEx from MicrosoftUpdate with error
0x80240025
2008-10-20	21:03:43:265	4080	bbc	COMAPI	WARNING:
ISusInternal::BeginFindUpdatesEx failed, hr=80240025
2008-10-20	21:03:43:265	4080	bbc	COMAPI	  - WARNING: Exit code = 0x80240025
2008-10-20	21:03:43:265	4080	bbc	COMAPI	---------
2008-10-20	21:03:43:265	4080	bbc	COMAPI	--  END  --  COMAPI: Search
[ClientId = <NULL>]
2008-10-20	21:03:43:265	4080	bbc	COMAPI	-------------
2008-10-20	21:03:43:265	4080	bbc	COMAPI	FATAL: Unable to initiate
asynchronous search, hr=80240025


- is there anything else I can try?
Elain replied on 20-Nov-08 07:09 AM
Thanks Diana - your fix has got me out of a mess here at work! [Elaine]
Sa replied on 15-Mar-09 11:14 PM
Diana,

Thanks a lot it helped me.

I had 2 Win XP workstations that I removed from one domain and brought into
our domain.  Was having the exact same problem Byron was having.  Apparently
they had the registry key set to 1 for the default user profile.

Sam
Ondra Kotecky replied on 28-Jul-09 05:03 AM
It works! Thanks Diana.

I am using Win XP. I do not know why but the reg key could not be found even if it is there! I just followed the path Diana suggested.