Windows 7 - Update Keeps Scanning For Updates....

Asked By Infoma on 22-Apr-08 10:28 PM
...and doesn't end.

I've already gone through the re-registering of all applicable WU*.DLL
components - rebooted - and it's still not fixed.

Anybody have any ideas on how to fix this continuous scanning that never ends?

Thanks...

Andy




MowGreen [MVP] replied on 23-Apr-08 01:33 PM
Which Version of Windows ?
What is [are] the installed antivirus/security suite/and anti-malware
products installed ?
Are there any pop-up/cookie blockers/download managers/or tool bars
installed ?
Which, and/or how many firewalls are being used ?

MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
Infoma replied on 23-Apr-08 08:44 PM
Hi...

Everything was working fine until very recently.

I have:

AVG 8.0 security suite

Spyware Doctor

Spyware Blaster

And I run a number of cleaners / registry cleaners / disk defrags / registry
defrags.

Again, even with all of this, everything was working fine - and for some
reason, now, windows update just keeps scanning.

What other information can I give you?

Running Windows XP Home - SP2 - fully updated, as of recently.

Thanks...

Andy
MowGreen [MVP] replied on 24-Apr-08 02:49 PM
Andy,

Initiate a manual visit to Microsoft Update via the Start Menu link or
open Internet Explorer, click Tools, Microsoft [or, Windows] Update.
If the scan never completes, close IE.
Now go to Start > Run > type or copy&paste the below into the Open: line

%windir%\windowsupdate.log
Click OK or press Enter

The WindowsUpdate.log will now be open.
Scroll all the way to the bottom.
Copy and paste the last 50 or so lines into your reply, please.

MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
Infoma replied on 24-Apr-08 07:21 PM
Hi, MowGreen...

Here it is:

18:11:13:671	3156	ec0	Misc	===========  Logging initialized (build:
7.0.6000.381, tz: -0500)  ===========
2008-04-24	18:11:13:671	3156	ec0	Misc	  = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-04-24	18:11:13:671	3156	ec0	Misc	  = Module:
C:\WINDOWS\system32\wuapi.dll
2008-04-24	18:11:13:671	3156	ec0	COMAPI	-----------  COMAPI:
IUpdateServiceManager::AddService  -----------
2008-04-24	18:11:13:671	3156	ec0	COMAPI	  - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-04-24	18:11:13:671	3156	ec0	COMAPI	  - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2008-04-24	18:11:13:687	2032	eac	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-04-24	18:11:13:718	2032	eac	Misc	 Microsoft signed: Yes
2008-04-24	18:11:13:812	2724	ae0	Misc	===========  Logging initialized
(build: 7.0.6000.381, tz: -0500)  ===========
2008-04-24	18:11:13:812	2724	ae0	Misc	  = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-04-24	18:11:13:812	2724	ae0	Misc	  = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-04-24	18:11:13:812	2724	ae0	DtaStor	Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-04-24	18:11:42:703	2432	cd4	Misc	===========  Logging initialized
(build: 7.0.6000.381, tz: -0500)  ===========
2008-04-24	18:11:42:703	2432	cd4	Misc	  = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-04-24	18:11:42:703	2432	cd4	Misc	  = Module:
C:\WINDOWS\system32\wuapi.dll
2008-04-24	18:11:42:703	2432	cd4	COMAPI	-----------  COMAPI:
IUpdateServiceManager::AddService  -----------
2008-04-24	18:11:42:703	2432	cd4	COMAPI	  - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-04-24	18:11:42:703	2432	cd4	COMAPI	  - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2008-04-24	18:11:42:718	2032	eac	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-04-24	18:11:42:718	2032	eac	Misc	 Microsoft signed: Yes
2008-04-24	18:11:42:734	2724	ae0	DtaStor	Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-04-24	18:11:42:734	2432	cd4	COMAPI	  - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-04-24	18:11:42:734	2432	cd4	COMAPI	-----------  COMAPI:
IUpdateServiceManager::RegisterServiceWithAU  -----------
2008-04-24	18:11:42:734	2432	cd4	COMAPI	  - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-04-24	18:11:42:812	2432	cd4	Misc	===========  Logging initialized
(build: 7.0.6000.381, tz: -0500)  ===========
2008-04-24	18:11:42:812	2432	cd4	Misc	  = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-04-24	18:11:42:812	2432	cd4	Misc	  = Module:
C:\WINDOWS\system32\muweb.dll
2008-04-24	18:11:42:812	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:42:828	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:062	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:43:062	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:093	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-24	18:11:43:125	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:171	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-24	18:11:43:171	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:734	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-04-24	18:11:43:750	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:750	2432	cd4	Setup	***********  Setup: Checking whether
self-update is required  ***********
2008-04-24	18:11:43:750	2432	cd4	Setup	  * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-04-24	18:11:43:750	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:43:750	2432	cd4	Setup	  * IsUpdateRequired = No
2008-04-24	18:11:43:812	2432	cd4	Misc	===========  Logging initialized
(build: 7.0.6000.381, tz: -0500)  ===========
2008-04-24	18:11:43:812	2432	cd4	Misc	  = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-04-24	18:11:43:812	2432	cd4	Misc	  = Module:
C:\WINDOWS\system32\wuweb.dll
2008-04-24	18:11:43:812	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:43:828	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:890	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:43:890	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:921	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-24	18:11:43:921	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:968	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-04-24	18:11:43:984	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:43:984	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-04-24	18:11:43:984	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:44:125	2432	cd4	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-04-24	18:11:44:140	2432	cd4	Misc	 Microsoft signed: Yes
2008-04-24	18:11:44:140	2432	cd4	Setup	***********  Setup: Checking whether
self-update is required  ***********
2008-04-24	18:11:44:140	2432	cd4	Setup	  * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-04-24	18:11:44:140	2432	cd4	Setup	  * IsUpdateRequired = No
2008-04-24	18:11:46:328	2432	cd4	COMAPI	-------------
2008-04-24	18:11:46:328	2432	cd4	COMAPI	-- START --  COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-04-24	18:11:46:328	2432	cd4	COMAPI	---------
2008-04-24	18:11:46:343	2432	cd4	COMAPI	<<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-04-24	18:11:46:343	2032	e8c	Agent	*************
2008-04-24	18:11:46:343	2032	e8c	Agent	** START **  Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-04-24	18:11:46:343	2032	e8c	Agent	*********
2008-04-24	18:11:46:343	2032	e8c	Agent	  * Online = Yes; Ignore download
priority = No
2008-04-24	18:11:46:343	2032	e8c	Agent	  * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-04-24	18:11:46:343	2032	e8c	Agent	  * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-04-24	18:11:46:406	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:46:421	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:46:593	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-04-24	18:11:46:609	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:46:718	2032	e8c	Agent	Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/microsoftupdate/redir/muauth.cab
2008-04-24	18:11:46:718	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-04-24	18:11:46:718	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:46:968	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-04-24	18:11:46:968	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:46:968	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-04-24	18:11:46:968	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:46:984	2724	ae0	DtaStor	Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-04-24	18:11:49:468	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-04-24	18:11:49:468	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:49:546	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-04-24	18:11:49:546	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:49:562	2032	e8c	PT	+++++++++++  PT: Synchronizing server
updates  +++++++++++
2008-04-24	18:11:49:562	2032	e8c	PT	  + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-04-24	18:11:52:765	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-04-24	18:11:52:765	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:52:843	2032	e8c	Misc	Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-04-24	18:11:52:843	2032	e8c	Misc	 Microsoft signed: Yes
2008-04-24	18:11:52:859	2032	e8c	PT	+++++++++++  PT: Synchronizing extended
update info  +++++++++++
2008-04-24	18:11:52:859	2032	e8c	PT	  + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-04-24	18:11:57:000	2032	e8c	Agent	  * Found 0 updates and 36 categories
in search; evaluated appl. rules of 1009 out of 1430 deployed entities
2008-04-24	18:11:57:078	2032	e8c	Agent	*********
2008-04-24	18:11:57:078	2032	e8c	Agent	**  END  **  Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-04-24	18:11:57:078	2032	e8c	Agent	*************
2008-04-24	18:11:57:093	2432	9c4	COMAPI	FATAL: Call to CallbackWorker()
failed, hr=80010106
2008-04-24	18:12:02:078	2032	e8c	Report	REPORT EVENT:
{398245EE-9188-4244-9626-3D14585A7A97}	2008-04-24
18:11:57:078-0500	1	147	101	{00000000-0000-0000-0000-000000000000}	0	0	MicrosoftUpdate	Success	Software
Synchronization	Windows Update Client successfully detected 0 updates.

Thanks...

Andy
MowGreen [MVP] replied on 24-Apr-08 08:27 PM
0x80010106 RPC_E_CHANGED_MODE
Cannot change thread mode after it is set.
(Indicating that the apartment state was possibly already set to MTA)



I've never seen this error. It could possibly be caused by a .dll file
being called to intialize COM in an improper order. IOW, another .dll
would need to be called prior.

A couple of theories:

1) muweb.dll may need to be updated or registered.
Suggest you *not* have Internet Explorer open when you do this -

Open Internet Options in the Control Panel
Click the Programs tab
Click the Manage Add-ons button
Next to Show: should be " Add-ons that have been used by Internet Explorer "
Under Name look for ' MUWebControl Class '
Under Status it should show Enabled
Click on MUWebControl Class to highlight it
Now click the Update ActiveX bottom towards the bottom right of the window
If it needs updating you'll get a notification to Allow the software
installation.
Close the Internet Properties window now.

You know the registration drill <w>

regsvr32 muweb.dll

Now see if the system can access MU
If no joy, read on ...

2) IIRC, AVG 8.0 Security Suite contains a firewall. Is that the
firewall currently being used ? If so, suggest you temp disable it and
enable the native XP firewall. Be sure and disable any Service that the
firewall may being running. This may require a restart of the system.
Consult AVG's Help File or web site to learn how to totally disable
their firewall so that we can see if it's the cause of this issue.

Once you've done that, see if the system can access MU
If no joy again, open Spyware Doctor and see if it offers protection
against malicious ActiveX objects. If it does, make sure that it is not
interfering with or preventing the install of the ActiveX objects
required to communicate with the MS update sites.

I'm not opted in to MU so I can't tell if this entry is an indication of
where the error lies:


Notice the v7. The other URLs in the log show v6
We'll reserve judgement on whether some malware may possibly be
connected to the 80010106 error. The glass is still half full.


MowGreen  [MVP 2003-2008]
===============
*-343-*  FDNY
Never Forgotten
===============
Infoma replied on 25-Apr-08 11:28 PM
Hi, Mow...

Thanks so much for the time and help!

After starting on things you wrote about, I finally decided it might be
easier for me to load down a full system restore from my external drive,
going back about 10 days (but saving new docs, Outlook, etc.).

That did the trick.

I think what screwed me up was using one of these "junk file" removers that
removed various uninstall info, including related to Windows Update.  It's a
case of live and learn, and I will know very well not to uninstall anything
like that again.

Thanks again!

Andy
PA Bear [MS MVP] replied on 26-Apr-08 12:50 PM
Think your Registry needs "cleaning" or "repairing"?  Read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
--
~PA Bear
Infoma replied on 26-Apr-08 01:11 PM
Point well taken, PA Bear.

Thanks!