Windows 7 - Activex control is gone

Asked By lomay on 05-Nov-08 07:49 PM
Windows xp sp3.
When trying to get an update this is what I got:

Install the ActiveX control required to view the website
The website will not display correctly on your computer without this
control. To install it:
1. Right-click the Internet Explorer Information Bar. It's located just
below the address bar.
2. In the right-click menu, click Install ActiveX Control.
3. In the Security Warning dialog box, click Install.

Note: If the Information Bar doesn't appear, or if you've installed the
control but still can't use the website, take these steps to solve the

Example: Internet Explorer Information Bar with right-click menu

This started when I installed the full backup of Acronis True Image 11.0
Validation process still says that my windows is Genuine.
Nothing happens when I click on TOOLS >> MANAGE ADD ONS >> ENABLE OR DISABLE

Needs help.


lomay replied on 05-Nov-08 08:07 PM
EDIT:  I have tried all these:

Click Start, select Run and type (pressing enter after each one and wait for
the success

net.exe stop wuauserv
Press Ok

Repeat for the following:
regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wuweb.dll
regsvr32 jscript.dll
regsvr32 wucltui.dll
regsvr32 msxml3.dll
regsvr32 softpub.dll
regsvr32 atl.dll

net.exe start wuauserv

Also make sure you accepted the Microsoft Trust Certificate
To turn on automatic updating of trusted root authority certificates

1. In Control Panel, open Add or Remove Programs
2. Click Add/Remove Windows Components.
3. Select the Update Root Certificates check box.
4. Click Next, and then click Finish.

. To open Add/Remove Windows Components, click Start, click Control Panel,
click Add or Remove Programs, and then click Add/Remove Windows Components.

Download the latest version of the Windows Update agent from here (x86):
.... and save it to the root of your C:\ drive.  After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer Windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...


Log on as an user with administrative rights and open Internet Explorer and
visit and select to do a CUSTOM scan...

Once the scan is done, select all the critical, any of the optional software
updates you want and *none* of the option hardware updates and install them.

Reboot again.
Enge replied on 06-Nov-08 01:03 PM
Hello LoMayok,

Try this:

Search for and delete all files "*.tmp"
Search for all files "temp" Delete the contents of them, do NOT delete the
Go to Control Panel
Click Internet Options
Click "Delete Cookies", click OK, may take a few minutes
Click "Delete Files"
Check "Delete all offline content" click OK, may take a few minutes
Click "Clear History" click Yes, may also take a few minutes
Perform Disk Cleanup checking all boxes except "Compress old files"
Start/All Programs/Accessories/System Tools/Disk Clean-up

How to Automate the Disk Cleanup Tool in Windows XP

Test this WGA diagnose test, connection to MS, that scripts working.

Go ahead and download Dial-ª-Fix.
Scroll down about 2/3 of the way to Download Dial-ª-fix
Click the Double green checkmark and click Go.
Try the
and D/L your updates

For the benefit of the community reading this post, please rate the pºst.

I hope this post is helpful.

Let us know how it works ºut.

lomay replied on 06-Nov-08 06:58 PM
All of these problems occured after the infection of Vundo Trojan.  Clean up
was done using super antispyware, trojan remover, anti trojan elite,
kaspersky and avg.

Genuine Microsoft Validation says "genuine" but failed in WGA Diagnose in

Is there a fix to this or reformat is the only way?
Enge replied on 06-Nov-08 09:45 PM
Hi LoMayok,

What about DAF ??
Go ahead and download Dial-ª-Fix.

For Windows Defender
Go ahead and download\update from here

go to the Microsoft address specified, and
in the right column, download the 32-bit definitions.

Perhaps some maintenance, try running the "chkdsk /r" command at the command
prompt How to perform disk error checking in Windows XP

You can also run

Go to start and run and type (remember the space after SFC)
press enter and let it scan your system, if any files are damaged or missing
they will be replaced using the files on the windows disk

Good luck
lomay replied on 06-Nov-08 11:12 PM
The original CD that I have is SP1 but updated my system to SP3.   SFC
/SCANNOW  is telling me that I have the wrong CD inserted in the drive.

My Computer >> right click "C" >> Properties >> Tools >> Check Now >>
Selecting the 2 Options >> OK.      The chkdsk run after reboot.  It did find
some corrupt files but I do not know exactly what it did with the files.

After all the above work, I run Dial-a-Fix then reboot.

Tried windows update and I am still stuck with the same problem.
PA Bear [MS MVP] replied on 07-Nov-08 12:56 AM
You've got more work to do:

When all else fails, HijackThis v2.0.2
( is the preferred tool to use (in
conjuction with some other utilities).  HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert.  **Post your log to,,, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.


Start a free Windows Update support incident request:

Support for Windows Update:

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
lomay replied on 07-Nov-08 02:13 AM
I tried download center and it let me download IE8 beta 2.  Installed it and
everything is working normally just like before.  Windows update is no pain

Thanks for all your  time....
PA Bear [MS MVP] replied on 07-Nov-08 12:22 PM
You were very lucky, IMHO.  I suspect that installing IE8B2 was the
equivalent of doing a Reset in your previous IE version.

Now, what happens after you've uninstalled IE8B2?

NB: If WinXP SP3 is not installed yet and you then install it without having
first uninstalled IE8B2, you will NOT be able to uninstall IE8B2 unless you
first uninstall SP3!
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
lomay replied on 07-Nov-08 05:17 PM
My system is already in SP3.  As of now I am very happy with the performance
of IE8 beta2.
PA Bear [MS MVP] replied on 07-Nov-08 10:06 PM

NB: You will have to uninstall IE8B2 before you will be able to install IE8B3
or any Release Candidates.
~PA Bear
john replied on 28-Dec-08 05:30 PM
I had the same problem.  Solved it by enabling MU WebControl Class in ActiveX
list.  John F
john replied on 29-Dec-08 11:23 AM
Check the ActiveX called MUWebControl Class  "muweb.dll".     Make certain
that it is enabled.