Windows 7 - I NEED MAJOR HELP

Asked By Andrewdude0 on 13-Mar-09 01:03 PM
i formatted my vista home premium laptop when upgrading to vista ultimate and
now my windows defender and windows update is not working. My anti-virus and
everything else are ok. Each time i try to search for an update i get error
code 80244019 and windows update said it has never been updated before, i'm
frustrated i really need some help pleaaaase!




Enge replied on 13-Mar-09 01:24 PM
Hello Andrew,

See


for possible help.


Ǝиçεl
-=-
Enge replied on 13-Mar-09 01:36 PM
Suggest you scan the system for the pяesence of Vundo (aka Virtumonde).

It seems possible that your Windows installation has been deliberately
damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all
protected by a rootkit.)) so as to prevent you updating your system or
removing the trojan.

If the Windows Malicious Software Tool is not installed nor scanned the
system recently, then suggest you first utilize it and see if it detects and
removes Vundo.

Windows Malicious Softwaяe Tool
Download to the desktop, close any open page, and run.
-=-

Tools that can fix the pяoblem would be:
-SUPERAntiSpyware (SAS)
-Malwarebytes Anti-Malware (MBAM)
-Windows Live OneCare (WLOC) online scan
-Windows Malicious Software Tool (WMRT)
-WindowsDefender (WD)
-=-

A very good antimalwaяe app is SUPERAntiSpyware.
There is a free version (on demand scanning only), the paid for version
includes active monitoring, similar to Windows defender:
Reboot
-=-

Try яunning Malwarebytes Anti-Malware... download, update, and perform a
full system scan:
Reboot
-=-

Windows Live OneCaяe online scan
Look for Protection, the broom Clean up, also Tune Up..
-=-

Windows Defendeя
Consider going to the secuяity portal


and downloading the 32-bit definitions for Windows Defender to the desktop,
then double-click them to apply.


Have you done any scans within safe mode ?

Restaяt in safe mode and scan with both updated WD, your Antivirus, (MBAM),
(SAS), (WMRT) and (WLOC)
-=-

Unexplained computer behavior may be caused by deceptive softwaяe
-=-

or

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
-=-


I hope this post is helpful.


Let us know how it woяks ºut.

Ǝиçεl
-=-
PA Bear [MS MVP] replied on 13-Mar-09 02:35 PM
There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/