Windows 7 - Can't load Windows Update-always goes to Goggle Search window?

Asked By Scott on 10-Apr-09 03:11 AM
whenever I click on Windows update from the start menu it goes to Goggle
Search window-I delete the goggle option in Internet options and choose Yahoo
as default-still comes up as Goggle Search - click on Microsoft Update it
gives Goggle screen that says "404 error?" "not found on server?-I have
Windows XP-Internet Explorer 7 and have Windows Auto Updates set to ON in
Norton Internet Security 2008 but it wont even download automatic even-Please
help someone-it has been like 4 months with no Updates




Mosey100 replied on 10-Apr-09 07:02 AM
I keep getting this as well and it is really peeing me off. I cannot even
search an answer.... Someone help, please.
PA Bear [MS MVP] replied on 10-Apr-09 10:25 AM
There is a very good chance that you are seeing the affects of a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! => Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
gregtri replied on 10-Apr-09 10:00 PM
"PA Bear [MS MVP]" wrote:
Shenan Stanley replied on 10-Apr-09 10:24 PM
Did you have a question or need to add something, gregtrip?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html