Windows 7 - Some Windows Updates Fail

Asked By Vinay

22-Jan-10 07:17 PM

Hi All:

My machine is running Win7 Pro. I have a strange problem in that, some
windows updates are installed while some others consistently fail. Allowing
the updates to be installed automatically or doing it manually seem to make
no difference. How can I fix this issue? Is this happening due to corruption
of registry values or something similar?

The machine has installed on it:
MS Office 2007
VS 2008
SQL Server 2008


TIA.

Vinay

22-Jan-10 07:57 PM

Vinay,

Open Windows Update in Control Panel and click the 'Check for updates'
link in the left frame. Once the search for updates finishes, close
Windows Update.

Now click the Start orb > in the 'Search programs and files' field type in
windowsupdate.log

Under Programs, click on windowsupdate.log to open it.
Copy and paste at least the last 50 or so lines into your reply.
*Please* include this entry, which shows the client version installed,
even if it is not in the last 50 or lines:


2010-01-22	09:34:26:767	 940	f94	Agent	  * WU client version 7.4.7600.226


MowGreen
================
* -343-* FDNY
Never Forgotten
================

banthecheck.com

23-Jan-10 12:43 AM

Are you going to tell us which updates failed to install and the error(s)
associated with the failures or shall we just guess?

25-Jan-10 03:21 PM

Thank you for trying to help MowGreen-

This is from the log file-


2010-01-20	09:54:18:773	 956	a0c	Agent	  * WU client version 7.3.7600.16385

The 50 lines are:

2010-01-11	03:05:26:851	 944	47c	Agent	*************
2010-01-11	03:05:26:851	 944	47c	Report	REPORT EVENT:
{5CEE913B-1576-4F29-8D34-4A21BA94674D}	2010-01-11 03:05:11:673-0800	1	195101	{9452E2DD-399E-430C-A7F6-81065B8BD447}	103	80070643	AutomaticUpdates	Failure	ContentInstall	Installation Failure: Windows failed to install the following update
with error 0x80070643: Update for Microsoft Office Word 2007 (KB974561).
2010-01-11	03:05:26:864	 944	15b4	AU	>>##  RESUMED  ## AU: Download update
[UpdateId = {9452E2DD-399E-430C-A7F6-81065B8BD447}, succeeded]
2010-01-11	03:05:26:865	 944	15b4	AU	#########
2010-01-11	03:05:26:865	 944	15b4	AU	##  END  ##  AU: Download updates
2010-01-11	03:05:26:865	 944	15b4	AU	#############
2010-01-11	03:05:26:866	 944	15b4	AU	Setting AU scheduled install time to
2010-01-12 11:00:00
2010-01-11	03:05:26:866	 944	15b4	AU	Successfully wrote event for AU health
state:0
2010-01-11	03:05:26:868	 944	15b4	AU	AU setting pending client directive to
'Install Approval'
2010-01-11	03:05:26:905	 944	15b4	AU	Successfully wrote event for AU health
state:0
2010-01-11	03:05:26:956	 944	47c	Report	CWERReporter::HandleEvents - WER
report upload completed with status 0x8
2010-01-11	03:05:26:956	 944	47c	Report	WER Report sent: 7.3.7600.16385
0x80070643 9452E2DD-399E-430C-A7F6-81065B8BD447 Install 101 Unmanaged
2010-01-11	03:05:26:957	 944	47c	Report	CWERReporter finishing event
handling. (00000000)
2010-01-11	03:05:26:957	 944	47c	Report	REPORT EVENT:
{28A1D04F-FD8B-41F2-8B04-24DAE41CA6E5}	2010-01-11 03:05:26:126-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363)
2010-01-11	03:05:26:957	 944	47c	Report	REPORT EVENT:
{C60AD00E-8567-4253-A5D9-A81020D670AE}	2010-01-11 03:05:26:270-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234)
2010-01-11	03:05:26:958	 944	47c	Report	CWERReporter finishing event
handling. (00000000)
2010-01-11	03:05:26:958	 944	47c	Report	REPORT EVENT:
{784C0066-CC80-483E-B5B1-2DFB065B99B0}	2010-01-11 03:05:26:285-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416)
2010-01-11	03:05:26:958	 944	47c	Report	REPORT EVENT:
{B4E50B54-9034-4094-BCA7-0F04C91DDC3B}	2010-01-11 03:05:26:502-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416) - Security Update for Microsoft Office Excel 2007 (KB973593)
2010-01-11	03:05:26:958	 944	47c	Report	REPORT EVENT:
{76B80C1C-815B-4DD4-98A8-A9E9E93789C5}	2010-01-11 03:05:26:510-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416) - Security Update for Microsoft Office Excel 2007
(KB973593) - Security Update for the 2007 Microsoft Office System (KB972581)
2010-01-11	03:05:26:958	 944	47c	Report	CWERReporter finishing event
handling. (00000000)
2010-01-11	03:05:26:958	 944	47c	Report	REPORT EVENT:
{F0C316D0-0DD7-440D-AF39-174C1FCA9A86}	2010-01-11 03:05:26:517-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416) - Security Update for Microsoft Office Excel 2007
(KB973593) - Security Update for the 2007 Microsoft Office System
(KB972581) - Security Update for Microsoft Office Visio Viewer 2007
(KB973709)
2010-01-11	03:05:26:958	 944	47c	Report	REPORT EVENT:
{C5F29CE0-063F-4E81-B40D-6BD271C5770D}	2010-01-11 03:05:26:588-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416) - Security Update for Microsoft Office Excel 2007
(KB973593) - Security Update for the 2007 Microsoft Office System
(KB972581) - Security Update for Microsoft Office Visio Viewer 2007
(KB973709) - Update for Microsoft Office Outlook 2007 Junk Email Filter
(KB976884)
2010-01-11	03:05:26:959	 944	47c	Report	REPORT EVENT:
{3AF97D9C-2AF0-4B13-B9DF-BFC3B795E547}	2010-01-11 03:05:26:706-0800	1	188102	{00000000-0000-0000-0000-000000000000}	0	0	AutomaticUpdates	Success	ContentInstall	Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ?Tuesday, ?January ?12, ?2010 at 3:00 AM:  - Security Update for
Microsoft Office Outlook 2007 (KB972363) - Security Update for the 2007
Microsoft Office System (KB974234) - Update for Microsoft Office InfoPath
2007 (KB976416) - Security Update for Microsoft Office Excel 2007
(KB973593) - Security Update for the 2007 Microsoft Office System
(KB972581) - Security Update for Microsoft Office Visio Viewer 2007
(KB973709) - Update for Microsoft Office Outlook 2007 Junk Email Filter

25-Jan-10 04:51 PM

Tip: Insert your Office CD into the appropriate drive bay before the next
installation attempt.

Tip: If no joy, see if you can download the "fullfile" version of the
update(s) via http://www.microsoft.com/downloads/ or
http://catalog.update.microsoft.com/ and then install it/them manually.

See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/972363

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary.  There is no-charge
for support calls that are associated with security updates.  When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB972363).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.