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Cannot open .docx files after updates

Asked By Liz
10-Mar-10 08:40 PM
I have Word 2003.  I installed Updates KB977724, KB978380, and KB978474 today
and now cannot open .docx files.

I uninstalled and reinstalled the Compatibility Pack for Word 2007 but still
cannot open .docx files.

How can I uninstall the updates?

Thank you.

Liz wrote:Same way you uninstalled the Compatibility Pack for Office...

Shenan Stanley replied to Liz
10-Mar-10 09:04 PM
Same way you uninstalled the Compatibility Pack for Office...

BTW - what operating system do you have?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

You'll find assistance here, Liz:http://social.answers.microsoft.

PA Bear [MS MVP] replied to Liz
10-Mar-10 09:40 PM
You'll find assistance here, Liz:
http://social.answers.microsoft.com/Forums/en-US/wordcreate/threads

today=20still=20Running Word 2002 on a Vista machine here and there are no

Opinicus replied to Liz
11-Mar-10 01:20 AM
today=20
still=20

Running Word 2002 on a Vista machine here and there are no obvious
problems working with .docx files after the updates. (I do not have
KB978474 (Excel 2003) but rather KB978471 (Excel 2002) of course.)

--=20
Bob
http://www.kanyak.com
Opinicus wrote:We shall alert the media.
PA Bear [MS MVP] replied to Opinicus
11-Mar-10 02:14 AM
We shall alert the media.
Thanks, Bob. I will be sure to file this under "useless information.
Michael replied to Opinicus
11-Mar-10 06:45 AM
Thanks, Bob.  I will be sure to file this under "useless information."
--


If he is too old to fight, he will just kill you."
The updates do not show up under Remove Programs, hence my question.
Liz replied to Shenan Stanley
11-Mar-10 10:01 AM
The updates do not show up under Remove Programs, hence my question.

I am running Windows 2000.

I see that this is a common problem.  Does anyone have a solution?  Thanks.

Liz
See the "How to obtain help" section of, e.g.,http://support.microsoft.
PA Bear [MS MVP] replied to Liz
11-Mar-10 10:14 AM
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/978380

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary.  There is no-charge
for support calls that are associated with security updates.  When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978380).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
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