Windows 7 - Updates KB978474 and KB979771 downloaded but will not install

Asked By Harriette

12-Mar-10 11:21 AM

I have tried downloading and installing from the icon as well as from the
website.  I have turned my computer on and off a few times.  Bottom line I now
have several copikes of each of the updates but none will install.  How do I
fix this and also delete the extra copies of the updates?   Thanks for any
suggestions

12-Mar-10 04:46 PM

What is the nature of the failure of the install? Mine tries to install upon reboot, but then hangs for (so far) 45 minutes at while saying "Updates are being installed". I'm guessing it is never going to finish. I'm scared to turn off the machine.



Are you experiencing the same thing?

12-Mar-10 04:48 PM

What is the nature of the failure of the install? Mine tries to install upon reboot, but then hangs for (so far) 45 minutes at while saying "Updates are being installed". I'm guessing it is never going to finish. I'm scared to turn off the machine.



Are you experiencing the same thing?

12-Mar-10 04:48 PM

What is the nature of the failure of the install? Mine tries to install upon reboot, but then hangs for (so far) 45 minutes at while saying "Updates are being installed". I'm guessing it is never going to finish. I'm scared to turn off the machine.



Are you experiencing the same thing?

12-Mar-10 04:20 PM

From: MS10-017: Description of the security update for Excel 2003: March
9, 2010
http://support.microsoft.com/kb/978474


For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts.  "

Contact MS about the installation issue with KB978474 as it is a
Security update and there is NO CHARGE assistance for this issue.

DO NOT mention the other update or they will attempt to charge you.

Both updates will install when MS troubleshoots the KB978474
installation issue. Do not worry about the extra copies of the updates
as that is a trivial matter at this point in time, Harriette.



MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com

12-Mar-10 05:39 PM

Bet you cannot post this 1 more time!

--


If he is too old to fight, he will just kill you."

18-Mar-10 01:51 AM

I am having same problem - but just with KB978474 .  Have Windows 7 Home
premium.  Has been going on since the security update was released.  Each
time I turn off my computer it tries to install - but it fails.  When I try
to manually install is gives me code 80070652 and windowsupdate_dt000.   I
have manually downloaded the update and tried to install and it says"The
update cannot be applied".   I think now this is causing excel attachments
not to be able to be opened from my Outlook 2003 - and precluding me from
installing other new software (I get an error message to wait for the other
installation to finish).
I successfully installed a hot fix KB947821 that was to fix this issue - but
to no avail.

18-Mar-10 02:42 AM

Is there by any kind a "sprtcmd.exe" process listed in Task Manager ("View
all Processes for all users" or similar)?

Bye,
Freudi