Windows 7 - Error Code 0x80070001

Asked By Linda on 30-May-10 06:25 PM
I had a virus on my computer (Windows XP).  I performed a Full System
Recovery.  I reloaded MS Office 2003.  I had NOrton AV already installed.  I
have been trying to reinstall NAV, but it tells me that I need to download
WinXP SP2.  I have WinXP SP1 (yes my computer is old)  I tried downloading
SP2, but I keep getting error codes, i.e., the one listed above and

It also tells me that it cannot copy the file - printuit or something like
Please help if you can

PA Bear [MS MVP] replied to Linda on 31-May-10 10:46 AM
Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows.  Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!

HOW TO do a clean install of WinXP: See and/or Method 1 in

After the clean install, you will have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that is not brand-new or has not been
freshly formatted:

4 steps to help protect your new computer before you go online

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)

Tip: After getting the computer fully-patched, download/install KB971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool

McAfee Consumer Products Removal Tool

If these procedures look too complex - and there is no shame in admitting
this is not your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
MowGreen replied to Linda on 31-May-10 01:57 PM
Incorrect function.

0x87ff0004 Error_Too_Many_Open_Files

*CAUTION*: Ensure that the system is  malware free before applying SP3
or you will be wasting your time.

Using Internet Explorer, have it scanned here *first* -

NO malware detected ? Good, then read on ...

0x87ff0004 is mentioned in this KB article -
Steps to take before you install Windows XP Service Pack 3

0x87ff0004 on the above page links to here -
How to troubleshoot an unsuccessful installation of Windows XP Service
Pack 3

Solution: After downloading the full standalone SP3 package and *saving
it*, configure the system to Clean boot, and then apply SP3.

Windows XP Service Pack 3 Network Installation Package for IT
Professionals and Developers

How to configure Windows XP to start in a "clean boot" state

*-343-* FDNY
Never Forgotten