Windows 7 - Zune Device Undetectable on Vista

Asked By Carly on 04-Jun-07 11:11 PM
Ever since I've had vista my Microsoft Zune hasn't been detectable on my Zune
software. It's really bugging me.
I've tried looking for solutions, and I have the most recent version of the
software. A lot of the "tutorials" and the help articles are really
confusing, and often tell me to go places that have different text than Vista
so I get lost. I tried updating the driver by going to the device manger, and
the Zune device was showing up as "Unknown device" under "Other devices".
Now it's under "Portable devices" as "Windows Mobile Device".

goodness. PLEASE help me.

fkirsche replied on 05-Jun-07 08:37 AM

Have you seen this?

Let us know whether this publication does anything for you.
Carly replied on 05-Jun-07 10:05 PM
Yea, I have seen it. It's just really confusing. I made the other account,
but I want my files still, and I need an administrating account, and if it's
possible, to make that account my primary. and I've also reset the files,
plugged the cord into the usb in the back of the computer, and did the device
manager deal like I said in my initial post.

JC HARRIS replied on 07-Jun-07 12:18 PM
I had the same issue. Spent three hours on Zune's support line and still
does not work. Went through all of the processes outlined in the KB
article. I am starting to think no one at MS or ZUNE's division has ANY
clue as to what they are doing. Was VERY frustrated.

What is more frustrating is the ZUNE was working fine until two days
ago. When my son went to use it yesterday the songs would say "file has
expired". I did see that my firmware is on 1.2 and should be on 1.4,
which is the issue, but the VISTA machine does not see it (ZUNE)
anymore. Have uninstalled the software four times, have it set to run in
XP SP2 mode, and run as administrator. The download works but when the
driver tries to load it says it "finds the device but cannot load (Code

ZUNE then pawned me off to VISTA support.

Very irritating. Now I have a $250 paperweight. Thanks god I use an iPod.
fkirsche replied on 07-Jun-07 05:05 PM

I can't provide better guidance than that of the Microsoft publication, but
I can ask whether you've checked on any updated drivers that could be
available for the Zun?  I personally don't know, but it's worth checking.
John C Harris replied on 07-Jun-07 05:47 PM
The drivers I guess are attached to the software you download from the ZUNE
site, which I have done three times now. MAddingly frustrating on the lack
of response or guidance from MS on this, but I guess I should be use to this
by now. It is my son's, so my iPod is the salvation.
fkirsche replied on 07-Jun-07 06:02 PM

Try a forum dedicated to Zune issues and help:

Doing my best.