Windows 7 - USB Mouse & KYBD non-functional after recent update

Asked By sasev

11-Apr-08 10:21 PM

I have read other posts on this subject, but cannot try to apply the
suggested solutions.  I have neither a mouse nor a keyboard working.  When I
try to get into Safe Mode, the desktop comes up, but I cannot interact wthout
a mouse/keyboard.  I booted to the Vista DVD, and restored to earlier times -
twice - and the problem persists.  The mouse and keyboard work when I boot
from the Vista DVD.   I am using a Dell E521 with Vista Home Basic.  I called
Dell support, but nothing they tried worked either.  Any suggestions would be
greatly appreciated.

12-Apr-08 08:06 AM

If you have a PS/2 mouse and/or keyboard you could try to use them, it worked
for me. I read other posts, where this did not help as well... so maybe...


Claus

12-Apr-08 09:16 AM

"Claus Scheiblauer" wrote:

12-Apr-08 09:34 AM

Claus,
Thanks fo rthe suggestion.  Unfortunately, my Dell does not have a PS/2
connector!

end/saseve

12-Apr-08 09:41 AM

Sorry to report, but I had same problem - no mouse/kybd worked, USB or PS2.
Only recovery for me was to remove hd, put it in another Dell, copy data
off, and then rebuild my computer.  NOT real happy, to say the least.

Hope you find a better solution.

Scott

12-Apr-08 12:24 PM

saseve;680710 Wrote:
Hello, you didn't mention what Dell people said. Based on that, try
checking the status of your touchpad and mouse by the following :
Control Panel -Classic view -Mouse - at the top, choose Hardware. One at
a time, highlight " Dell touchpad "and " Hid-compliant mouse "and see
what the Device Properties said below. Did it say "working properly" ?
If not, go back to Mouse properties window and check the touchpad
settings and pointer options, make sure appropriate boxes are checked.
That's all I know.


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t-4-2

12-Apr-08 01:06 PM

i have been having the same problem with my mouse (dell) after vista upgrade.
i contacted dell and their great solution was to rebuild my system which i
refused to do.   after restarting my system and pressing the F8 key i was
able to get into a safe mode which allowed me to go into safe mode and i as
able to restore to the previous configuration.   this fixed the problem at
the time, but the next morning it reloaded the upgrade again and i had to do
the same procedure all over again.   i contacted dell again and was told that
so far i was the only user with this problem and that i needed to notify
microsoft so that they could fix the problem in the next upgrade.   i did
notify microsoft and they referred me to this discussion group and were not
aware of this problem.   i am pullling my hair out trying to figure this out.

12-Apr-08 01:50 PM

rowdy123;681271 Wrote:

Hello, Rowdy. You might have a different issue than Saseve, since you
mentioned only your mouse. Is it a wireless ? There is an optional
update meant for wireless mouse/keyboard ( Other hardware hid non-user
input data filter").  Meanwhile, do your restore in Safe Mode again,
BUT, this time when your are back on normal mode, go to Control Panel,
under Security, pick Check For Updates, on the left side panel, pick
Change Settings, check the box that says "check for updates but let me
choose whether to download and install them". That way you have the
chance to avoid the update which you think is the culprit. I also heard
that there is a way to "hide" the update you don't want, but I don't
know how to do that.


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t-4-2

12-Apr-08 02:27 PM

thanks and i already have my setting set for this option.   my problem now is
that when my norton tries to update, i get error messages, that figures.
can yu believe that dell support told me to wait 2 weeks until microsoft
fixes the problem and then try to load the upgrade again.   my mouse is a
dell 2 button usb connection (non-wireless).   i have tried all 4 usb ports
and it still didn't fix the problem.
--
rowdy123

12-Apr-08 02:46 PM

rowdy123;681344 Wrote:
Hello, Rowdy. I'm sorry that I do not have answer for Norton's issue. I
hear that Norton is a pain in the you -know -where. Norton camp will
scream at me, but you might consider UN-install Norton ( I say,
un-install, not disable),and try something like AVG or AVAST from the
web sites. I hear they are free. I have McAfee.
PS. Remember, You said it's the update. You might be barking at the
wrong tree. May be someone with more superior knowledge will give you a
better solution.


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t-4-2

12-Apr-08 09:48 PM

After nothing else worked, and after Dell could not assist, I ended up using
an old Ghost image from 1/23 to restore my machine.  I had all the data
backed up, so I just had to re-copy it to the new installation.  It is
incredible to me that MS caused me, and probsbly 1000's others, an incredible
loss - and there was no way to get any help from them, short of paying to
talk to one of their reps.  It was their updates that caused the problem for
me - not any Dell issue.  It is scary to think that they could offer an
what good is a computer that cannot be interacted with froma either a mouse
or keyboard?

Now I am faced with about 23 "important" updates to apply to my image from
1/23 - and I can say that I am now leery of just installing them anymore.  I
think in the long run this will hurt MS's efforts to get people to use
automatic updates.

Thanks to those of you who read my request for help and responded.  I wish
you better luck than me on the solution.

13-Apr-08 09:40 PM

t-4-2,

Thanks for the reply. I have a Dell E521 Desktop.  Unfortunately, it was not
possible to try ANY solution, because I could not input anything via mouse or
keyboard.  Even Safe mode didn;t work.  Only when I booted from the Vista DVD
was I able to use the mouse.  I eventually booted from my Ghost 12.0 disk and
re-installed an  old image from 1-23-08.

saseve

13-Apr-08 10:20 PM

saseve;682712 Wrote:
Hello, Saseve. I knew you and Rowdy have different problems. I still
have trouble imagining your issue, but I am glad you have it resolved -
by yourself.


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t-4-2

22-Apr-08 07:35 PM

It appears the people above are correct on the problem occuring after the update.  The update was from 04-12-08.  If you can boot to last known configuration, do so and then immediately go into Control Panel\Windows Updates and turn off automatic updates.  For those of us unfortunate enough to not have this as an option (last known configuration doesn't solve the problem), I am clueless as to how to fix this.  I've been working on Windows since version 2.5 and never have been this frustrated over an issue. I removed the USB controller and root hubs from device manager. Uninstalled and reinstalled intellimouse software and even tried mice from 3 different brands hoping that it was a specific driver issued instead of  a generic HID device driver.  None of these things have worked.  Has anybody made any progress on this issues?

Thanks!