Windows 7 - Installing Video Card

Asked By Doug on 23-Oct-09 10:04 PM
I just installed a ATI Sapphire 4830 DDR3 Video card.My motherboard has on
board video,ATI  4200??

I booted up was still using on board video.I uninstalled ATI drivers and
software.The screen blinked and changed to 88x600,looked like safe mode.It
said to restart.I booted up and no video.I tried onboard and new card.I know
it is booting into windows.I can hear the music .
I tried getting into bios,will not go to bios.Now the screen probably is
asking do I want to restart windows or Bla Bla Bla.

What can I do to get some video back .I do not care if it is onboard  Just
before I deleted drivers I looked in Device manager
and did not see the new card.Probably because of drivers not installed??It
should of shown The PCI-2 slot.No??

I am running Vista Home Premium 64 Bit
Asus MoBO
Phemnom11 Quad Core 3.2 GHz
8 Gigs of DDR3 memory
Plextor DVD/CD/RW
Blue Ray DVD
750 watt Power Supply
2 Western Digital Black Caviar Hard Drives 750 gigs

I really appreciate any assistance.
If I clear Cmos,maybe I could get into bios but would that help???

Thanks in Advance

Curious replied on 24-Oct-09 09:09 AM
You need to get into your BIOS to change it from using the Onboard graphics/
Different MOBOs use different keys to get into your bios.
Watch the Bios post screen very closely to see which key you need for yours
it could be the delete key or the F2 key or another key.
13th_Panther replied on 24-Oct-09 12:08 PM
First things first what brand is your Computer?

if you are using a hp then it wont .exept any other video card you will
have to get with the manfartur to get some help on what card to get that
will work.

Posted via
Doug replied on 24-Oct-09 12:39 PM
I can not get into Bios.I cleared the Cmos,took out battery,no luck.It is
the delete key.

I tried at least a dozed times.


Doug replied on 24-Oct-09 12:54 PM
It is not HP. I built the system.

Rosewill RP600V2-S-SL 600W ATX12V v2.01 SLI Ready Power Supply
Phenom11 Quad Four running at 3.2GHz
2 Western Digital Black Caviar Hard Drives
Plextor CD/RW DVD/RW
LITE-ON Black 4X BD-ROM 8X DVD-ROM 32X CD-ROM SATA Internal 4X Blu-ray
8 GiGs of G Skill Memory
LG W2353V-PF Black 23" 2ms(GTG) HDMI Full HD 1080P Widescreen LCD Monitor
Antec Nine Hundred Black Steel ATX Mid Tower Computer Case

The system was running fine until I tried to install new card.

13th_Panther replied on 24-Oct-09 01:14 PM
you have to set the bios to use ether pice or vga so that the bios can
tell the mother board what to use .

or try to disable it in the control panel  and system and look for it
there .

Posted via
Doug replied on 24-Oct-09 01:42 PM
My problem is I can not get into Bios.I cleared Cmos and pulled
battery.System will not go into Bios or Boot.Can not set Bios if I can not
get in.

13th_Panther replied on 24-Oct-09 01:36 PM
CPU	AMD Socket AM3 ;Phenom™II /Athlon™II /Sempron™ 100
Series Processors
AMD Cool 'n' Quiet™ Technology
Supports 45nm CPU
Chipset	AMD 785G/SB710
System Bus	Up to 5200 MT/s HyperTransport™ 3.0
Memory	4 x DIMM, Max. 16 GB, DDR3 1800(O.C.)*/1600(O.C.)/1333/1066/800
ECC,Non-ECC,Un-buffered Memory
Dual Channel memory architecture
*Due to OS limitation, when installing total memory of 4GB capacity or
more, Windows® 32-bit operation system may only recognize less than 3GB.
Install a 64-bit WindowsWindows® OS when you want to install 4GB or more
memory on the motherboard.
Expansion Slots	2 x PCIe 2.0 x16 (blue @ x16 mode,gray @ x4 mode)
1 x PCIe x1
3 x PCI
VGA	Integrated ATI Radeon™ HD 4200 GPU
SidePort Memory - onboard 128MB DDR3 1333 memory
- Supports HDMI™ Technology with max. resolution up to 1920 x
1200 (1080P)
- Supports Dual-link DVI with max. resolution up to 2560x1600 @60Hz
- Supports D-Sub with max. resolution up to 2048x1536 @85Hz
- Hybrid CrossFireX™ Support
- Dual independent displays support with HDMI / DVI and D-Sub
- Supports Microsoft® DirectX 10.1, OpenGL 2.0, Shader Model 4.1
- Hardware Decode Acceleration for H.264,VC-1, and MPEG-2
- Maximum shared memory of 512MB
Multi-GPU Support	ATI® CrossFireX™ Technology
Storage	SB710 Chipset
1 xUltraDMA 133/100/66 for up to 2 PATA devices
5 xSATA 3 Gb/s ports Support RAID 0,1,10,JBOD
1 x eSATA 3Gb/s port

if this is the same mobo then you cant install any other video card

Posted via
Curious replied on 24-Oct-09 02:19 PM
How is your keyboard physically connected to your computer?  The connection
you are using may not be active at boot time.  Recently another user had a
similar problem with a USB connected keyboard.
When I get in the Bios on my systems I start tapping on the correct key such
as the delete key as soon as the post screen appears since it does not give
you much time to do it.

The BIOS does not care about what display interface it is using since all
graphic cards default to 480p which all interfaces and displays accept.  It
is not till your OS is loaded and your graphics card drivers are loaded and
then they care about what you are connected to using what resolution(3) over
what interface(s)
Doug replied on 24-Oct-09 06:56 PM
I tried a PS2 and a USB Keyboard,no Luck.I usually get a screen from Asus
before I have the option to hit delete.It says hit delete to enter Bios and
Tab to see Boot.It lets you see each device as it is checked.

AGood Idea though.
Thank You

I believe the Bios chip on board must of went????

Any thoughts appreciated.
Curious replied on 24-Oct-09 07:06 PM
You need to start tapping the delete key as soon as you see any display on
the screen. Don't wait till it suggests it.
Doug replied on 24-Oct-09 07:27 PM
I tap it as soon as I hit the Power Button on Case.I was just saying what
usually comes up on screen before you enter bios.
Doug replied on 24-Oct-09 07:44 PM
My Motherboard is an Asus Model# M4A785TD-V EVO

PCI Express x 16 Slots

The Motherboard supports up to two  CrossFireX
PCI Express x 16 graphic cards that comply with the PCI Express specs.

Curious replied on 24-Oct-09 08:43 PM
But you are not allowed to enter the BIOS itself and make changes.
Is there any possibility that you created a password in order to enter the
Do you have the latest BIOS updates for the MOBO from the card vendor
Doug replied on 24-Oct-09 09:09 PM
The latest Bios is installed.I have no password.

I can not figure this one out.I would say Bios chip is dead??

The fans start up,the optical drives run and hard drives,when I push the
power button.Screen is Black.

I appreciate the assistance. To top it off I got my win 7 in the mail

Curious replied on 24-Oct-09 10:27 PM
Contact your MOBO manufacturer to find out why you can not get into your
BIOS settings to change from installed graphics to your PCI graphics card.
I suggest you use  e-mail to contact them instead of phone since they have
to think before they respond.
R. C. White replied on 26-Oct-09 05:52 PM
Hi, Doug.

What kind of keyboard are you using?

Many keyboards are not recognized by the computer hardware - including the
motherboard - until their drivers are loaded.  There are many variations on
this theme, including USB and Bluetooth keyboards.  Both of those have given
me problems at different times.

See if you can find a good old-fashioned corded PS/2 keyboard and plug it
directly into the PS/2 port on the mobo.  If that gets you into your BIOS,
look for settings that will allow the mobo to recognize the keyboard (and
mouse) before the operating system starts to load.  My experience is limited
since I have just one computer, so I only get to see a new mobo every 3-4
years, and I have never had an ASUS board.  You may have to study that mobo
manual carefully, and log onto the ASUS web page for more documentation.

My mobo is from EPoX, which has faded away since I got the board 3 years
ago.  But some of the best support I found was from other EPoX users in
Usenet newsgroups.  There are several Usenet newsgroups with "mainboard" and !  You should be able to find some other ASUS
users there, many of whom will be true gurus.

Good luck!  And please let us know what you learn.

R. C. White, CPA
San Marcos, TX
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
Doug replied on 28-Oct-09 02:27 AM
I contacted them and was told to clear Cmos.This after I emailed them and
told them, I cleared Cmos and removed battery!!

Here is how I got in. I am hooked up to the monitor using DMI Cable. My
laptop is threw VGA. I was thinking and trying everything for almost 2 days.
The Manufacturer of the Mobo got back to me and tried to help me fix the
problem. I was told by them to send it back for a replacement it is dead??
Here is what solved the problem, I removed the VGA cable from the laptop.
Disconnected DMI from Motherboard and hooked up the VGA BAM!!!!it booted.
Apparently the Boot Chip can only recognize VGA.It makes sense when you
think of it.
Hopefully if this ever happens to someone else, they can find the fix.

I had onboard Video ATI 4200.I did not disable it, I installed the new
drivers and ATI Catalyst.Sutdown installed the new video card.Put the DMI
cable on the video card and it runs fine.!!!!!!!!!!!!!!!!!!

If it was a couple more hours I would of sent back the MoBO and the video
Thanks For the help
R. C. White replied on 28-Oct-09 09:49 AM
Hi, Doug.


And thanks for the feedback.  Not only does it close out this thread, but it
will provide guidance for others with a similar problem - IF they bother to
read previous posts.  Even if they do not read it, maybe some of us who try
to help will remember it when someone needs it.

R. C. White, CPA
San Marcos, TX
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64
Doug replied on 28-Oct-09 01:14 PM
Hi R.C.,
Thanks for the Congrads. I felt pretty Dam Good after finding the problem.
I  spoke to Asus ,Sapphires. and Asus for ATI Catalyst Program. None of
their Techies could figure it out. They all said Board or Bios chip is
corrupt or Dead.
All it took was 2 days with no sleep.

Thanks Again