Hi,
Go here, click on "Get help now" to open a support case:
http://support.microsoft.com/ph/6527#tab0
Support for Windows Updates is free.
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Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com