Windows 7 - Vista ceases, what can I do?

Asked By tinco

21-Nov-09 12:25 AM

I have a new computer--HP, less than a year old, loaded with Vista OS.  I
love the speed of it and hate the way the locks itself down daily.  Usually
in the mornings.  I have no use of keyboard or mouse at the time of lockdown.
I have to manually shut off the tower and then re-boot.  It starts over,
usually stays good until later that day or the next morning.  I do not know
how to make this not happen and would appreciate any advice as to whether
this is the computer or the OS?  I have never had anything like this happen
with my other HP or any other machine for that matter.
I am thinking if it is the OS, cannot I just delte Vista and reload windows 7
instead?  Bad idea or good?
Thanks for your advice!

21-Nov-09 07:12 AM

Hi,

Lockups or freezes without blue screens (stop errors) are usually hardware
related, ie: a system component is faulty or failing. Upgrading from Vista
to Win7 will not alter that or reolve it. As your HP is less than a year
old, it would still be under warranty and you should have this problem
addressed immediately by them.

If there are stop error messages, please post back with the text of them
verbatim for analysis.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

21-Nov-09 09:03 AM

It appears that your graphics card may be what is locking up.  Are you
possibly watching live or recorded TV at the time or playing any high
activity games.?

21-Nov-09 06:35 PM

If the computer's less than a year old, why have not you contacted HP
for warranty support.  From your description, I'd suspect hardware problems.


--

Bruce Chambers

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