Windows 7 - The server has rejected your login. Please verify that your userna

Asked By frustr8edwmicrosof on 05-May-08 03:04 PM
Ok, really frustrated. I've got two emails, both gmail accounts. When I first
set them up everything worked perfect. I know that I have the right port
numbers as directed by gmail, I also know that I have my user name and
password entered correctly. When I open my windows mail it will work just
fine at first, but after having it open for a short time I get these error
messages telling me that "The server has rejected your login. Please verify
that your username and
password are correct" . When it gives me the box to put the information in I
know that I put it in correctly, but the same error pops up over and over.
I'm sure it has to be something with the way it's working with IMAP or
something because I never had this issue with outlook and my pop mail
accounts. If someone could help I would greatly appreciate it. Should I go
back to Mozilla's thunderbird email? Would that be able to handle the IMAP
better? Vista issue maybe? Anyways thanks in advance for any help or
suggestions.
--
The biggest company got there by stealing the smaller software's ideas and
calling them original.




Aaro replied on 08-May-08 01:06 AM
I am having this same issue it makes me want to scream.
replied on 08-May-08 01:52 AM
Some email servers insist that you enter your username with no spaces
and no CAPITAL LETTERS.  Some insist that you follow it with the
part of your email address starting with @, and some insist that you
don't.  Many insist that you use CAPITAL and lowercase letters in
the correct places in your password.  Many give unclear error messages
about what the problems are if you don't follow these rules.
Aaro replied on 09-May-08 05:21 PM
I don't think it is how my email and password is formatted. When I initially
start windows Mail, I can get new mail, send mail, delete mail... everything
is dandy. After about 5 mins of leaving it open, a dialog pops up telling me
my credentials are wrong. If I wait for a wile before hitting ok, then cancel
(two separate dialogs)it will go away and let me do more email for a while...
Gary VanderMolen replied on 09-May-08 05:43 PM
When you click on cancel, does it show an error message? If so,
post the complete error message.

Also, which antivirus are you running?

--
Gary VanderMolen, MS-MVP
frustr8edwmicrosof replied on 13-May-08 01:15 PM
I'm running the new avg free edition, either way though, same issue when I
was running mcafee. The problem isn't in how I enter my username or password
as I keep them saved and they work at first. The problem is somewhere in
windows mail. It starts with " Your Imap server wishes to alert you to the
following invalid credentials (failure)". You click the ok on that and up
pops the new message "The server has rejected your login. Please verify that
the user name and password is correct". So then you re enter the credentials
and the fun starts all over again and over again and over again and over
again. The only way that I've found to stop it is to close out of windows
mail and restart it at which point it works fine, downloads my mail just
fine, deletes it, everything...... until I'm on it too long and the fun
starts again.
Silver Kit replied on 14-May-08 03:30 PM
I've got exactly the same problem.  It's driving me to distraction.  All
the details are correct and they all worked fine on Outlook Express, but
since moving to Vista and Windows Mail I've been getting this problem.


--
Silver Kit
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Gary VanderMolen replied on 14-May-08 11:35 PM
Right-click on the error message, copy, then paste it into a reply
here. There are diagnostic codes in there that we need to see.

--
Gary VanderMolen, MS-MVP
powerbumble replied on 15-May-08 07:51 AM
I am also having the same exact issue.   Coincidence that it's occurring so
suddenly to multiple people where I could find no mention of it previously?

The account I'm having the error on is one of two Gmail accounts (out of
four total accounts in use.

Here's my exact error message track:

1)  "Your IMAP server wishes to alert you to the following:  Invalid
Credentials (failure)"
2)  "The server has rejected your login. Please verify that your username
and password are correct.  "
3)  Windows Security login dialog:  "Logon to Gmail powerbumbler"
4)  Repeat 'Ad Nauseum'

It works fine until it doesn't.....
powerbumble replied on 15-May-08 07:56 AM
I should have added that there is no 'error code'.  Windows Mail appears to
think it is working just fine and that the mail server it is talking to is
being picky.
Silver Kit replied on 15-May-08 04:50 PM
Definately no 'error' message, other than the one listed in the rest of
the thread.  It doesn't give any indication why suddenly it doesn't
like the authentication details, but press send and receive again two
minutes later and it will send just fine!?!


--
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replied on 15-May-08 07:06 PM
Most of the frequent responders in this newsgroup use a method of reading
the messages that often has problems with going back to see previous
messages
in each thread.  Therefore, you're likely to get more and better responses
if
you quote the previous messages in the thread.
Jennifer Dewe replied on 23-May-08 12:18 AM
My problem seems the same... error code 800cccd1  - thanks for your help!
dewey.jenn@gmail.com
Jennifer Dewey
replied on 23-May-08 03:30 AM
We're likely to need the entire error message, not just the error number.
Right
click on the error message and copy all of it to your next message.
Gary VanderMolen replied on 23-May-08 03:37 AM
As it says in the response you quoted:
Right-click on the error message, copy, then paste it into a reply
here. That means we need to see the complete error message.
--=20
Gary VanderMolen, MS-MVP


help!
All
Express, but
problem.
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Bobby replied on 23-May-08 09:27 AM
Look, you can look it up in Windows Help in  Vista.
I learned how to look up the error numbers a long time.
Sometimes, you need to reboot a few times, then try again
After a few reboots, it will be ok.
SCSIraidGURU replied on 23-May-08 10:23 AM
You need two profiles.

Did you put in the correct POP3 and SMTP information.  At home, I have
my work and home e-mail configured in Windows Mail.   SMTP server is
from my ISP.   I can't use the work SMTP behind the firewall.  POP3 is
the mail server address.

you want to spell your username and password the same way you signed
up, same case.  Make sure you did not choose secured mail.   You could
try leaving the use username and password blank and get prompted for
username and password.  Once you figure it out, enter it in the
settings.   Some require full e-mail address

abc@xyz.com : username@domain.com

Some are just abc, your username.  Check your mail server FAQ.


--
SCSIraidGURU

Michael A. McKenney
'www.SCSIraidGURU.com' (http://www.SCSIraidGURU.com)

Supermicro X7DWA-N server board
pair of Intel E5430 quad core 2.66 GHz Xeons
16GB DDR667
SAS RAID
eVGA 8800 GTS 640 MB video card
replied on 23-May-08 10:56 AM
For many errors, that does not give us enough information to
recommend a suitable fix for the problem.
Gary VanderMolen replied on 23-May-08 04:46 PM
Many problems are too complicated to be resolved by=20
consulting Windows Help. A search using Google is often more
productive. If that fails, users should feel free to consult the=20
responders here who are donating their time and expertise.

--=20
Gary VanderMolen, MS-MVP


number.=20
help!
distraction.=20
Express,=20
problem.
------------------------------------------------------------------------
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J replied on 31-May-08 01:20 AM
Help how did you guys fix your gmail? I cant work it out its doing my head in.
Ta
Mark Bufor replied on 08-Jun-08 07:53 PM
Did anyone find the answer to this problem? I just started trying to use
Windows Mail with my Gmail account today and I'm running into the same issue
that is described in this message string.

Mark Buford
mwbuford@gmail.com
Dave replied on 08-Jun-08 08:16 PM
What's the complete error message?



--
Vista Home Premium 32 SP1
http://get.live.com/wlmail/overview
replied on 08-Jun-08 08:39 PM
We need to see the complete error message for you, too, not just a
summary of it or just the error number.
Gary VanderMolen replied on 08-Jun-08 08:43 PM
As it says in the response you quoted:
Right-click on the error message, copy, then paste it into a reply
here. We need to see the diagnostic information contained in the complete
error message.
--
Gary VanderMolen, MS-MVP
Dave Griffiths replied on 09-Jun-08 03:02 AM
Gmail requires that you activte the service before you can pop against it.
Have you followed the following document.

http://mail.google.com/support/bin/answer.py?answer=86382


HTH
Dave
poe10 replied on 30-Jun-08 07:51 PM
I have been using POP3 for a few weeks in windows mail to access my gmail
account and have just set up a seperate IMAP account with the same
credentials and am getting  the same error.

The  initial flash error reads (cut and paste doesn't work)
Account:       imap.gmail.com
Server:         imap.gmail.com
username:    username@gmail.com
Protocol:       IMAP
Port:             993
Secure(SSL): 1
Code:            800cccd01


Please note that I removed my password from the POP3 account to prevent it
accessing gmail while I tried out IMAP.   Is it possible that others have
done the same and that the invalid account details error relates to the POP3
access failure and not to the IMAP itself ? (Am going to delete the POP3
account to see if it cures the problem)

The errors below are from the transfer window (which does allow copy and
paste) and all have different error codes to the one provided in the flash
window..

Account: 'gMail', Server: 'pop.gmail.com', Protocol: POP3, Port: 995,
Secure(SSL): Yes, Error Number: 0x800CCC17

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2


Windows Mail could not download the requested message. It is likely that the
message was removed or expired from the server. Your IMAP server has closed
the connection. This may occur if you have left the connection idle for too
long. Subject 'Merc', Account: 'imap.gmail.com', Server: 'imap.gmail.com',
Protocol: IMAP, Server Response: 'System Error', Port: 993, Secure(SSL): Yes,
Error Number: 0x800CCCDD
poe10 replied on 30-Jun-08 08:07 PM
The error is more specific ... (deleting the POP3 account does not appear to
mave made a difference)

Header download for the '[Gmail]' folder did not complete. The operation was
canceled by the user. Account: 'imap.gmail.com', Server: 'imap.gmail.com',
Protocol: IMAP, Server Response: 'Invalid credentials u26if3100669mug.0',
Port: 993, Secure(SSL): Yes, Error Number: 0x800C006F

I have found that my login details were missing from the account property
settings and that the Outgoing SMTP port (under Advanced tab) reverted to its
default of  '25' instead of '465' as advised in Gmails support documentation.
poe10 replied on 30-Jun-08 09:24 PM
I found a link for  "Try clearing captcha" in googles own support pages and
ran it.    Its early days but the problem appears to be gone - I have run
several transfers without the error popping up - time will tell !

http://mail.google.com/support/bin/answer.py?answer=78754&topic=12922

You have to give it your login and password plus a human check (which is
what captcha is all about) it appears to automatically clear a cache or
setting on your machine.
replied on 30-Jun-08 10:17 PM
Did you follow all the instructions for using IMAP on gmail.com?

http://email.about.com/od/windowsmailtips/qt/et_get_gmail.htm


http://mail.google.com/support/bin/answer.py?hl=en&answer=75725


http://mail.google.com/support/bin/answer.py?answer=77696&topic=12814
ofrmgf replied on 30-Jul-08 06:12 PM
I too am enjoying this problem
Might I add this error to the mix
Secure(SSL):1
800cccd1
edw aka ofrmgfo
replied on 03-Aug-08 05:31 PM
We often need complete error messages, not just selected parts
of them, to be able to do much about the problems.
Frank Saunders MS-MVP IE,OE/WM replied on 03-Aug-08 06:33 PM
0x800CCCD1   IMAP_LOGINFAILURE              Login failed

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email
DGreatGnazzin replied on 08-Aug-08 09:17 AM
I believe I have found the fix.  It requires 2 steps.

Run the captcha utility see link below:

http://mail.google.com/support/bin/answer.py?answer=78754&topic=12922

Then login to your email with YourUserName@gmail.com
Remember to add the @gmail.com to the end.

It works for me.
Mrsone91 replied on 08-Oct-08 01:24 AM
Hello. I am having the exact same problem with using IMAP Gmail. I know I
have all the settings right. I keep on getting the dialog box that says that
the server rejects my login. Then I have to re-enter my credentials over and
over again. I don't get what is going on.
Gary VanderMolen replied on 08-Oct-08 02:28 AM
Which antivirus?

--
Gary VanderMolen, MS-MVP (Mail)
Mrsone91 replied on 08-Oct-08 02:36 AM
I am using Norton Internet Security 2008.
Gary VanderMolen replied on 08-Oct-08 02:47 AM
Norton antivirus is among the top three troublemakers for Windows Mail.
One frequent symptom is corruption of the account password. Sometimes
you can fix that for a while by deleting that account, restarting Windows Mail
and then recreating that account. In the long run, the only way you can prove
or disprove that Norton is the culprit is to uninstall it, followed by using their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of overly intrusive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)
Mrsone91 replied on 08-Oct-08 12:13 PM
Thank you. That makes sense. As I stated before, I know my credentials were
correct when I was entering them in. For some reason, the server didn't get
the right information from me. Sometimes I would be able to get the IMAP
going by chance, but after awhile that wasn't working either.

I ended up just switching to POP3 with Windows Mail, then I did go a head
and download and run Windows Live Mail. I like that program because I can get
my Hotmail there, too. I may attempt to try to use IMAP in Windows Live Mail,
but after my experience with IMAP and Windows, I may just stick with POP3 for
now.

If Windows Mail has tihs many problems, I wonder why they don't just switch
to shipping Windows Live Mail out in PC's.

Thank you for your response.
Gary VanderMolen replied on 08-Oct-08 05:05 PM
Thanks for sharing your positive experience of switching to Windows Live Mail.

--
Gary VanderMolen, MS-MVP (Mail)
Gary VanderMolen replied on 17-Oct-08 08:06 PM
I assume by "you" you mean Microsoft. Microsoft does not read this
forum. It is strictly for peer-to-peer help.

Updates from Microsoft are thoroughly tested on many different machines,
before the update is released to the general public. Problems happen
when people use non-compatible third party programs which use non-
standard coding techniques.

--
Gary VanderMolen, MS-MVP (Mail)
Gary VanderMolen replied on 17-Oct-08 08:25 PM
I will get right on it. But cleaning all those messed up windows may take a while.  :-)

--
Gary VanderMolen, MS-MVP (Mail)
Invalid credentials. 7if250300eyb. replied on 04-Nov-08 05:52 PM
Hi, same problem here. Nothing to do with 3rd party software. There
practically nothing installed on my pc : vista, windows defender & security
center, no virus scanning and IMAP thru gmail.
Still same problems.
error message :
The server has rejected your login. Please verify that your user name and
password are correct.
Invalid credentials. 7if250300eyb.3

the code at the back changes with every pop-up.
Gary VanderMolen replied on 04-Nov-08 07:14 PM
I'm going to make a guess as to what the problem is, but next time
please submit a verbatim copy of the error message, which you can do
by right-clicking on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."

--
Gary VanderMolen, MS-MVP (Mail)
Ryan replied on 06-Nov-08 10:08 PM
I have the same problem. It is really frustrated. I am considering using
Thunderbird now myself. I have always used Microsoft Outlook Express in the
past, now Windows Mail with Vista, and I didn't have this problem until I got
Windows Vista.
Gary VanderMolen replied on 07-Nov-08 02:50 AM
If you are sure you are using the correct username and password,
one possible cause for that error is account corruption. One thing
you might try as a possible quick fix is to delete that corrupted
account, restart Windows Mail, then recreate that mail account.
If that doesn't fix it, more drastic measures will have to be taken.

Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)
AnthonyMaw replied on 19-Oct-09 01:41 PM
Yeah I have got the same problem using Windows Live Mail to access my Gmail
account.

I see a lot of speculative answers but nothing useful.

If anybody knows the EXACT ANSWER then please post it otherwise do not
speculate about "maybe this" or "try that" !!!!
t-4-2 replied on 19-Oct-09 01:55 PM
With the tone and choice of words you used, good luck for getting a real
answer.

t-4-2
Sam Hobbs replied on 19-Oct-09 02:30 PM
Start your own thread.

Also note that I do not see any "speculative answers", so if there were any,
they are not showing here so your comments are especially useless.

Also, use the Windows Live Mail newsgroup; you cannot expect anything useful
about Windows Live Mail in a newsgroup that is not for Windows Live Mail.
Gary VanderMolen replied on 19-Oct-09 02:32 PM
The newsgroup to which you posted is dedicated to supporting the=20
Windows Mail program. If your problem is with Windows Live Mail,
you will get more help by posting that issue in the WLM newsgroup:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?d=
g=3Dmicrosoft.public.windows.live.mail.desktop
or via your news reader: =

Incidentally, responders will seldom accept a "me too" type of post,
so submit your own detailed problem report.

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Gmail=20
I first=20
port=20
and=20
just=20
error=20
verify=20
information in I=20
over.=20
or=20

I go=20
IMAP=20
ideas and=20
jamie.penelop replied to frustr8edwmicrosof on 15-Dec-09 01:36 PM
"frustr8edw/microsoft" wrote:
karmyn lester replied to frustr8edwmicrosof on 22-Dec-09 04:11 PM
Unable to send or receive messages for the imap.gmail.com account. Your 'Inbox' folder was not polled for its unread count. The operation was canceled by the user.



Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Server: 'imap.gmail.com'

Windows Live Mail Error ID: 0x800CCC17

Protocol: IMAP

Port: 993

Secure(SSL): Yes





I have tried everything from entering and re-entering info to changing adm passwords and settings to ugh!!! and i have several hundred kb on my computer... HELP!!!!
jhal replied to frustr8edwmicrosof on 20-Jan-10 02:41 PM
"frustr8edw/microsoft" wrote:
jhal replied to Aaro on 20-Jan-10 02:42 PM
"Aaron" wrote:
jhal replied to on 20-Jan-10 02:43 PM
jhal replied to Aaro on 20-Jan-10 02:43 PM
"Aaron" wrote:
jhal replied to Aaro on 20-Jan-10 02:44 PM
"Aaron" wrote:
jhal replied to Gary VanderMolen on 20-Jan-10 02:44 PM
"Gary VanderMolen" wrote:
jhal replied to frustr8edwmicrosof on 20-Jan-10 02:46 PM
"frustr8edw/microsoft" wrote:
jhal replied to on 20-Jan-10 02:47 PM
jhal replied to Silver Kit on 20-Jan-10 02:47 PM
"Silver Kit" wrote:
jhal replied to Jennifer Dewe on 20-Jan-10 02:47 PM
"Jennifer Dewey" wrote:
jhal replied to Gary VanderMolen on 20-Jan-10 02:47 PM
"Gary VanderMolen" wrote:
jhal replied to Bobby on 20-Jan-10 02:48 PM
"Bobby" wrote:
jhal replied to on 20-Jan-10 02:48 PM
jhal replied to poe10 on 20-Jan-10 02:49 PM
"poe101" wrote:
jhal replied to Gary VanderMolen on 20-Jan-10 02:49 PM
"Gary VanderMolen" wrote:
jhal replied to DGreatGnazzin on 20-Jan-10 02:49 PM
"DGreatGnazzini" wrote:
jhal replied to frustr8edwmicrosof on 20-Jan-10 06:49 PM
"frustr8edw/microsoft" wrote:
jhal replied to frustr8edwmicrosof on 20-Jan-10 06:51 PM
"frustr8edw/microsoft" wrote:
jhal replied to frustr8edwmicrosof on 20-Jan-10 06:51 PM
"frustr8edw/microsoft" wrote:
jhal replied to Aaro on 20-Jan-10 07:06 PM
"Aaron" wrote:
jhal replied to frustr8edwmicrosof on 20-Jan-10 07:06 PM
"frustr8edw/microsoft" wrote:
jhal replied to Gary VanderMolen on 20-Jan-10 07:07 PM
"Gary VanderMolen" wrote:
jhal replied to Aaro on 20-Jan-10 07:07 PM
"Aaron" wrote:
jhal replied to on 20-Jan-10 07:07 PM
jhal replied to frustr8edwmicrosof on 20-Jan-10 07:08 PM
"frustr8edw/microsoft" wrote:
jhal replied to Silver Kit on 20-Jan-10 07:08 PM
"Silver Kit" wrote:
jhal replied to Jennifer Dewe on 20-Jan-10 07:10 PM
"Jennifer Dewey" wrote:
jhal replied to on 20-Jan-10 07:10 PM
jhal replied to Bobby on 20-Jan-10 07:10 PM
"Bobby" wrote:
jhal replied to jhal on 20-Jan-10 07:11 PM
jhal replied to jhal on 20-Jan-10 07:11 PM
jhal replied to Gary VanderMolen on 20-Jan-10 07:11 PM
"Gary VanderMolen" wrote:
jhal replied to on 20-Jan-10 07:11 PM
standar replied to jhal on 20-Jan-10 07:41 PM
ginnie replied to frustr8edwmicrosof on 25-Jul-10 04:56 PM
"frustr8edw/microsoft" wrote:
GOOGLE GOOGLE replied to frustr8edwmicrosof on 24-Jan-11 08:41 AM
Here you must to clearing "CAPTCHA" :



https://www.google.com/accounts/DisplayUnlockCaptcha



-----------------------------------------------

See this page :

http://mail.google.com/support/bin/answer.py?hl=en&answer=78754



I'm having trouble logging in with my username and password

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Comment Print



If you're repeatedly prompted for your username and password, or if you're getting an 'invalid credentials' or 'web login required' error, we suggest that you verify the following settings in your mail client:



* Re-enter your password to ensure that it's correct. Keep in mind that passwords are case-sensitive.

* Make sure your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.



If the issue persists:



* Try clearing the CAPTCHA.

* If you're a Google Apps user, visit https://www.google.com/a/yourdomain.com/UnlockCaptcha in order to clear the CAPTCHA. Be sure to replace 'yourdomain.com' with your actual domain name. If you're a transitioned Google Apps account user, you should use this link to clear your CAPTCHA.

* Try changing your password according to our tips on creating a strong password.



GOOD LUCK !!!
Bruce Hagen replied to GOOGLE GOOGLE on 24-Jan-11 09:59 AM
Another "Egghead" replies to a 2?? year old post.