Windows 7 - Unknown error message in Windows Mail

Asked By Marilyne

20-Nov-09 10:37 AM

I am getting this message trying to send out messages,

An unknown error has occurred. Subject 'That was fun', Account:
'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Port: 465,
Secure(SSL): Yes, Error Number: 0x800CCC0B
--

How do I fix this soon.
MEricksen

20-Nov-09 02:11 PM

Your mail account settings are correct.
antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail=20

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

21-Nov-09 01:59 PM

I use Webroot and having been trying to find where to adjust the anitviruse
program. I have not found the spot yet.
--
MEricksen

21-Nov-09 02:54 PM

Added note on Webroot it is setup to just scan email attachments only I
think.  Also, I checked my sent folder and the last message sent successfully
was Monday th 16th.
--
MEricksen

21-Nov-09 08:08 PM

I suggest you do a trial uninstall of Webroot, reboot, then try
your Windows Mail again. If no change, you can reinstall Webroot,
or even better, the new Microsoft antivirus:
http://www.microsoft.com/security_essentials/

it is 100% compatible!

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


I=20
successfully=20
anitviruse=20
uninstalled.
upgrading
effects
465,=20

07-Sep-10 05:49 PM

I am having the same issue as Marilyne even though it is over a year later.  I
want to disable the mail scan on the email antivirus program but I do not know
how to do this.  I am using Avira.  Please help.
Sep 7/10

08-Sep-10 01:21 AM

Since I do not have Avira, I cannot tell you the exact steps you need to
take in order to disable its email scanning.  Try this:
Uninstall Avira, reboot, then try your Windows Mail again. If the
problem is fixed, download and install a free antivirus that is 100%
compatible:
http://www.microsoft.com/security_essentials

Gary VanderMolen, Microsoft MVP (Mail)
------------------------------------------------------


I am having the same issue as Marilyne even though it is over a year =
later.  I
want to disable the mail scan on the email antivirus program but I do not =
know
how to do this.  I am using Avira.  Please help.
Sep 7/10


effects
465,