Windows 7 - cant open email

Asked By Mike

28-Jan-10 08:58 PM

trying to open my email but it just keeps asking me for my user name and
password here is the error i keep getting

Account: 'pophm.sympatico.ca', Server: 'pophm.sympatico.ca', Protocol:
POP3, Server Response: '-ERR authentication failed', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92  i am not sure if i
have the right password or not

28-Jan-10 09:23 PM

Check the box on the Servers tab of the account setup (Tools - Accounts -
Properties) which is for authentication of the outbound server.  It reads
something like, "My server requires authentication".

29-Jan-10 10:29 AM

Mine is doing the same thing with the same error codes and I tried your
suggestion, but it did not help.  Why would Windows Mail all of a sudden start
asking for the login and password?

29-Jan-10 04:38 PM

Even though you think it is the same, at the very least the account info is
different, so please copy and paste your error message for proper
assistance.

02-Feb-10 09:23 PM

I am also havig the same issue.  All of a sudden I am being asked for my
passowrd and username. I also tried the suggestion below, but to no avail.
The error message I am now getting is:

Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
Port: 110, Secure(SSL): No, Error Number: 0x800CCC17

Please advise.

02-Feb-10 11:16 PM

First, test your password by logging in to your Cox webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that =
corrupted=20
mail account, restart Windows Mail, then recreate that account.

If that does not fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,=20
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons=20
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm=20
--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


my=20
avail. =20
POP3,=20
info is=20
your
sudden=20
Accounts -
It reads
name=20
Protocol:
not sure=20

03-Feb-10 02:16 PM

Thank you Gary!  I was able to access my Cox Webmail, and used the same
username and password to try to get into my Outlook Express email.  I also
deleted and re-established my email, but again, to no avail.  I Have Trend
Micro Anti Virus as well as Webroot Anti Virus (not quite sure why I have
two...) on my computer and messed around with it a bit and saw nothing about
email?  You will have to excuse me, I am a bit technologically challenged, so
I am not sure I am even looking in the right place?

This is the error message I am getting now:

Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
Server Response: '-ERR invalid user name or password.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Thank you soo much for your time and assistance!

Michelle

03-Feb-10 04:23 PM

As I mentioned in my previous reply, your antivirus can cause that =
problem.
Also, you should never have more than one antivirus installed. Try this:
Uninstall your Trend Micro Antivirus, reboot, then try Windows Mail =
again.
If no improvement, also uninstall your Webroot Antivirus, reboot, then =
try
Windows Mail again. After removing both antivirus programs, you may also
need to delete and recreate your email account in Windows Mail.
If removal of your antivirus programs results in success with Windows =
Mail,
then download and install the free Microsoft antivirus program:
http://www.microsoft.com/security_essentials/

--=20
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


same=20
also=20
Trend=20
have=20
about=20
challenged, so=20
POP3,=20
corruption.
corrupted=20
for my=20
avail. =20
POP3,=20
account info is=20
tried your
sudden=20

03-Feb-10 05:14 PM

Verify your settings closely against the links here (scroll down to the
Windows Mail section - reference each link and verify):

http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=16d799e1-107f-40e1-b04c-7f95e8bcaf39

One Note:  Be sure that on the Servers tab you only have the first part of
your e-address (BEFORE the @) in the "Email Username" field.

03-Feb-10 05:53 PM

I have deleted both security programs, and deleted and re-added my email
address.  I am still getting the following error message:

Account: 'pop.west.cox.net', Server: 'pop.west.cox.net', Protocol: POP3,
Server Response: '-ERR invalid user name or password.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Along with the request for user name and password.

Any other suggestions?

Should I just try to restore my computer to an earlier date when my email
was fine?  I just do not understand why it is all of a sudden an issue.
Nothing has changed with my computer.  Until now.

Thank you again for your help.

03-Feb-10 07:20 PM

Thank you "slk759".  I did follow the instructions via the Cox website.  The
only thing that needed to be changed/updated was the "Server Port Number".
That has been updated, and I still can not access my email.  Actually, I am
able somehow to send emails.  Im not sure if they are making it to their
destination, but I have sent some and they are reflected in the sent file, I
just can not receive any...

Thank you for your time as well.  Any other suggestions?  This is terribly
frustrating... :0)

Michelle

03-Feb-10 07:27 PM

Those are logon password errors. Call Cox tech support and have them reset
your password, or change it.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA

03-Feb-10 08:30 PM

1 - Make sure the "Logon using Secure Password Authentication" is NOT
checked . . . . .
2 - Take note of Gary's advice . . . . .

03-Feb-10 08:36 PM

and 3 - Bruce's advice . . . (sorry Bruce!)

03-Feb-10 08:39 PM

That's <sniffle> OK.