Gary VanderMolen replied to Warspite_14
08-Sep-10 01:23 AM

McAfee antivirus is among the top three troublemakers for Windows Mail.
Sometimes it takes a while before symptoms start showing up.
First of all, turn off email scanning in McAfee, although that is seldom =
sufficient.
Next, delete that email account (because it has been corrupted by =
McAfee),
restart Windows Mail, then recreate the account.
If the problem continues, the only way you can prove or disprove that =
McAfee
is the culprit is to uninstall it, followed by using their debris =
removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=3DTS100507
If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:
Instead of switching to a different antivirus, another option is to =
upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse =
effects
of overly intrusive antivirus products: http://download.live.com/wlmail
Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
Gary VanderMolen, Microsoft MVP (Mail)
------------------------------------------------------
This is exactly the problem that I have started getting with Mail today. =
When
logging in or using send/receive I get a Windows security box requesting =
UN
and PW as verification for the mail server (which in my case is with =
Sky).
Entering the detail is of no use and cancelling simply results in the
failure to login leading to the following error message;
Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: =
POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', =
Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: =
0x800CCC92
Oddly, if I go into the Sky homepage to access my emails they are all =
there,
so its seems to be a problem between the Sky server and my email client.
I have tried the advice below to no avail, I am also running McAfee =
security
software, yet turning off email scanning in McAfee has not made any
difference to this problem.
Ideas?