Windows 7 - SearchIndexer.exe Running at 100% CPU

Asked By Imm

30-May-07 06:52 AM

Hi all, (this one I feel is for microsoft directly)

I recently had a problem where outlook2007 crashed on searching for an email
by sender name.

Everytime I now start outlook, SearchIndexer.exe runs as 100% killing my pc
performance obviously.

I myself work in IT support and am very aware of support techniques to
investigate, yet I am at a loss for this one.

If i killed the process, it comes back.
If i leave the process running overnight for more than 12 hours, it still
never completes doing whatever it thinks its doing.

I guessed it was trying to perform an indexing routine for the first time,
yet I would have expected it to complete withing a couple of hours max
considering its a brand new pc and installation of vista.

Also, restoring back to previous restore points doesn't resolve the issue.

I have seen 1 or 2 other people experience the same problem and they have
had discussions with MS supprort to resolve the issue, but no solution issued
yet as far as I can see.

Any suggestions welcome here.
Next step is to call MS or reinstall Vista I guess. In that case, i'll go
back to XP!
Thanks

Immy

30-May-07 03:32 PM

Immy,

- If you right-click on the SearchIndexer.exe process while it is using 100%
CPU you should be able to create a mini-dump file. If you can get that dump
file to me { davewood@microsoft.com } I can do some debugging and try and
diagnose the problem.

- I would also double-check that it isn't still indexing e-mail - open the
Indexing Options Control Panel and see what status is reported and whether
the number of indexed items is increasing. I would have thought 12 hours
would

- Ultimately you can reset your index {Restore Defaults} in the indexing
control panel, although if possible I'd like to debug this first ...

Dave Wood

30-May-07 04:41 PM

Hi Dave,

thanks for the response.
I'll produce the mini dump and send to you.
Just a few other things to be aware of...

1. Reinstalling Office didnt help
2. It appears that SearchIndexer.exe is not hitting 100% without opening
outlook.
3. I ran a full chkdsk /f

None of the above helped so I stopped the windows search service.
I'll start it all up now and sen the log file to you.

Thanks
Immy