Windows 7 - "Logon Process has failed to create the security options dialog." Error Message

Asked By Banjoguy on 09-Sep-08 02:33 PM
Another thread on this problem has closed. I am adding this in case it
can help someone with the same problem. I have just had 3 days of hell
trying to get my HP dv9500 Notebook working again. (Vista Home Premium
32 bit)

I tried most of the suggestions listed in the other thread although I
could never complete a successful restore to a previous date even though
I tried a dozen times or so from both safe mode and normal windows.

I disabled my PC Tools Spyware Doctor early on. I used Reg Cure to
disable all startup programs. Most attempts to do these things were
aborted when the lock up condition appeared anywhere from 3 to 7 or 8
minutes after power-on - during the procedure. The timing to lock-up
varied each time so I kept trying.  I must have hard-stopped my computer
by holding the power switch depressed for 5 seconds or so - at least 50
times and restarted it again trying different ideas.

Finally, during one initial boot, I hit the F11 key which diverted me
to some diagnostic screens before Windows had a chance to start loading
its files. While there I ran a CHKDSK under the virtual DOS service
which took about 2 hours. That process found and corrected numerous
errors on the hard drive.

(I have no idea if one of those errors was causing the windows logon
process to fail or if those disk errors were caused by my many
hard-stops, some combination of or none of the above.)

I tried rebooting normally after that with no expectations that I had
done anything to make things better. However, I've been running without
any problems for about two hours now exercising all my usual programs. I
restarted PC Tools Spyware and ran an Intelliscan which showed no
infections and I have re-enabled Spyware Doctor's Immunization and On
Guard Protection.  So far no problem with lock-up or that error message.
I'll keep my fingers crossed and update this thread if the problem
re-appears.

Hope this helps somebody out there as none of the threads I was able to
find offered any clear solutions to this problem. This is a very
insidious and discouraging problem because it effectively prevents you
from using your computer to solve it.

Good luck.


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Banjoguy




Klau replied on 11-Sep-08 03:26 AM
Same message here. Bought a Medion Akoya less then a week ago with Vista Home
Premium preinstalled. Yesterday Vista simply froze less than a minute after
logging in. No CTRL-ALT-DEL worked, couldn't shutdown, programs would not
close. All I got was a repeated black screen with the message "Logon Process
has failed to create the security options dialog.". I have been running XP on
another machine for years and I get the impression that Vista is just another
step away from the originally stable NT. Couldn't find any useful information
in a google search or Microsoft.

I ran CHKDSK which did not find any errors. Ran a virus scan with no results.

I could remove 2 programs that I had installed but it did not make a
difference, Vista keeps freezing after 1-2 minutes.
jra1 replied on 16-Sep-08 12:29 PM
sorry for the bump, but didn't want to create a new thread about this...
also sorry if this has been answered fully somewhere else but as is the
nature of the problem I don't exactly have long to search!

i'm really confused by this problem because I haven't used my laptop
for a week, it's just been idling running, I occasionally use msn on it
and I watched a dvd, but apart from that it hasn't been used. However
this morning I started getting this problem.

I'm not really that good with computers, i've run a chkdsk and it has
shown errors but I can't work out how to fix them haha... it says "Run
chkdsk with the /F (fix) option to correct these" but i'm not 100% sure
what that means and don't really wanna just start playing around with
it.

incase it helps, the errors it found were -
The master file table's (MFT) BITMAP attribute is incorrect.
The Volume Bitmap is incorrect.
Windows found problems with the file system.

any help will be much appreciated...


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jra1
Banjoguy replied on 16-Sep-08 01:00 PM
jra1;837498 Wrote:

Hi. Sorry to see you're having this problem. I did allow CHDSK to
correct the errors. That worked for me. I'm not sure but it seems to me
that if important system files have errors that could cause the problem
you see. From watching the "Processes" window in Task Manager I have
found that winlogon process runs continuously. If an important system
file becomes corrupted I suspect that could cause winlogon to hit a bump
in the road.

It's your choice but I wouldn't worry about having CHDSK correct any
errors it finds.


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Banjoguy
jra1 replied on 16-Sep-08 01:06 PM
What I meant was I wasn't sure how to do it. I typed in "chkdsk /F" and
it came up with a command asking whether or not I wanted it to correct
these on restart, I typed Y... then restarted and nothing seemed to
happen.

The strange thing is, the laptop seems to run fine, it's only when I
open something like Firefox or msn that it starts running into problems.
I've run the startup repair thing as well and that says it found
problems with the system files, but I'm not sure if it's fixed them
either.

I'll run another chkdsk soon, but what I really need to know, sadly, is
what I need to be typing in to get this sorted. I'm not computer
illiterate, just stuck around the 'cat sat on the mat' sort of level
haha.


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jra1
Banjoguy replied on 16-Sep-08 01:22 PM
jra1;837525 Wrote:

Maybe someone who knows more about that procedure could chime in. I
don't remember exactly what prompts I responded to but I don't remember
doing anything particularly scary at the time. I mean, I was almost
ready to set it down and run my truck over it to put it out of its
misery.


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Banjoguy
Phatkow replied on 04-Oct-08 02:27 PM
edition.

Here is my story:
Symptoms:  Regardless of users actions; (1) opening or using an
application or (2) if the system sits idle, after approximately 1 to 4
minutes the system will become
Unresponsive and any windows that were currently opened will have “Not
Responding” across the menu bar.  The mouse pointer icon will get the
whirling load icon, although the mouse “may” (not always the case),
continue to move, any attempt to open Task Manager to shutdown processes
or log off end in failure due to non-responsiveness.  At this point the
mouse will generally stop functioning as well.

From this point, one of two things may happen:

(1) The machine will freeze in its current state or (2) The screen will
go black and display the following message:
Error Box titled: Login process has failed to create the security
options dialog - with a dialog message of: Failure - Security Options

In either case, any normal standard attempt to shut down the machine
gracefully is not possible and a hard shut down is required to get the
machine to respond to user input.

Due to the non-graceful shut down, check disk will usually run
(although not all the time) and repair or fix any issues caused by the
shut down.

At this point, attempting to logon again only repeats the above
scenario above 100% of the time.

Because of the short amount of time that the system is accessible for
user input, attempts to diagnose the problem using the windows vista
tools have met with limited and frustrating results.

A Pre-boot System Assessment test shows an error:
TEST – Hard Drive – DST Short Test
Test Results: Fail
Error Code 2000-0142

Error Window displays the following:
ERROR CODE: 0142.
Msg: Error Code 2000-0142
Msg: Hard Drive 1 Self Test Unsuccessful. Status: 79

The HDD is a Western Digital (WDC WD3200BEVT-73ZCT1).

Since the machine was only 6 weeks old, I contacted Dell.  After
spending an hour and a half in chat working on the problem and at the
point where they had me attempt to restore to the Factory install, it
bombed out.  The Dell rep said I had a bad HDD, I tried to resist it but
I had to type \"You Think?\" in the chat window..
My research has indicated that this problem may be related to bad Hard
Drives.  At least it seems that mine was.  In any case they are shipping
me a new hard drive and hopefully that will resolve the issue.  I'll
post back after the new HDD is installed and running for a bit.

Hope this helps if you’re having the same issue.::


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Banjoguy replied on 04-Oct-08 05:47 PM
Phatkow, Thanks for your additional input to this thread.

My HDD is also Western Digital. My model is:

WD1600BEVS-60RSTO

As a manufacturer myself I know that one always tries to use the same
components in different models of your product when possible. This
allows you to buy them in larger quantities and helps to simplify
inventory and purchasing, etc.

I wonder if there is a single component that is common to different
Western Digital drives that is failing - perhaps a proprietary IC. It
would be interesting to hear from others who have experienced this
problem what the make and model of their Hard Disk drive is. Some have
volunteered that information already and I can't remember anyone naming
other than Western Digital - but I'll go back now and check. It's also
useful to remember that Western Digital supplies very many Hard Drives
to the OEM market - possibly the great majority - so that could just be
a coincidence.


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Banjoguy
Klau replied on 13-Nov-08 12:26 AM
Fixed mine after contacting Medion support. They knew about the issue with
BullGuard virus software having a Vista compatibility problem and recommended
to completely reinstall Vista and all software. I applied some common sense
instead and removed BullGuard. Thanked support for preinstalling software
that should have been better named BullDust or BullS...

Frustrating though is that Vista is freezing and doesn't even allow a
shutdown or killing tasks. Would not happen in Linux.
tend2kids replied on 23-Dec-08 10:49 PM
I have a Dell Studio 1735 and have been receiving the the following
error message upon start up "Logon Process has failed to create security
options dialog".  I contacted Dell multiple times and was informed
several times that I had a virus and needed to contact pay support for
assistant.

I mentioned that I ran virus and spyware scans and nothing was
detected.  After repeated attempts, I finally convinced them that I did
not have a virus.

We ran A Pre-boot System Assessment and received the following error:
TEST – Hard Drive – DST Short Test
Test Results: Fail
Error Code 2000-0142

The Dell Rep had me remove the battery and disconnect the hard drive
and then reconnect it.  We ran the Pre-boot System Assessment again and
received the following error:

TEST – Hard Drive – DST Short Test
Test Results: Fail
Error Code 2000-0146

At this point the Dell rep agreed that this was a hard drive issue and
not a virus.  They are sending me a new hard drive at no charge.

I believe this will solve the issue, but will post a reply once I have
installed the new hard drive.


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prosen123 replied on 22-Feb-09 02:13 AM
Thank you for your post.  I had the exact same problem and chkdsk solved
it.


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prosen123
pjg replied to Banjoguy on 21-Mar-10 08:24 PM
For what it is worth.
I run McAfee Security with built-in Firewall, Virus Control, etc etc.
and also Lavasoft Ad-aware for Spyware control on a Dell Latitude
Laptop.  I had a regular update of Ad-aware a few days ago, and shortly
afterwards the PC slowed right down - painfully slow - and everything
was taking ages.  CTL ALT Delete did not work and it took almost an hour
to get the system monitoring tools up to look at CPU usage etc.  Tried
to shutdown and restart but got the dreaded "Logon process has failed to
create the security options dialog ..." pop-up window on a black screen
during the restart.  Proceeded on but PC still very slow.
I suspected a clash of Ad-aware and McAfee so I uninstalled McAfee and
then re-installed it from scratch in case ad-aware had screwed some of
the McAfee DLLs, but to no effect.
Restarted again but to no effect.
Finally decided to uninstall ad-aware and rely on McAfee for spyware
control - as soon as I did this and restarted, the PC returned to normal
operations and speed.


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pjg
jpro77 replied to Banjoguy on 11-May-10 10:15 AM
I am getting the same error message, but it started happening after I
let a child use my computer. I had to start it back up after the battery
died, and I told him to come and get me when it was ready for me to sign
on for him. I am thinking that he pushed some buttons or did some typing
in the DOS screen as it was booting up. Does this change what the fix
would be? His daddy knows computers, and said he would run some
diagnostics on it for me this weekend. I just thought it would be
helpful to give him some info on it.

thanks.


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pjg replied to jpro77 on 12-May-10 08:39 PM
I do not know if I can help, as I am not any sort of techie at the
operating system level.
My problem - as you can see from my post - was cured by removing the
Ad-aware program.  I am assuming it was caused by a clash of spyware
check programs with/without the operating system, since removing one
caused the problem to disappear.
If you look at the thread of others with the same problem, they seem to
have it from two firewalls clashing, or two virus checking programs etc.
Maybe your child started a second virus check program or firewall
program?


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pjg