Windows 7 - Display start up problems

Asked By Teresa

04-Feb-09 04:14 AM

Hi, I've only had my Dell inspirion D530s,Windows Vista, for two months and
it's doing the same thing, I have to turn it on and off about 6 -10 times to
get windows to come up, I just get a black screen with the Dell logo and
also the keyboard won't turn on. I've been have'n problems with downloading
and and timing out! I went into the device manager, and clicked on Network
Connection, clicked Properties and then went through all the tabs running
Diagnostic tests, I found I had : Ping Gateway 70.67.73.1 : Failed, Ping DNS
64.59.160.13  Failed, :  Ping DNS 64.59.160.15 Failed, also there was a
yellow triangle with an exclamation mark in it and it said ; NO WINS server
is available for this connection.  Then there was another :Ping Network
70.67.73.255  Failed.  After that was the Links section and it said:
Could not reliably detect speed and duplex settings. Possible speed/duplex
settings are 10 Mbps Half duplex and 10 Mbps Full Duplex.
Everything else on the computer says it's running just fine, all lights are
working as they should, this is very frustrating because I looked up the
problems on the Microsoft web and it says there are many things that can
cause connection problems and its really hard to determine which!  But it
sounds like your having same problems as I, so maybe we can work together on
this!  I've heard a few other people having this sort of problem with their
Dell and Dell isn't any help at all!
Teresa

04-Feb-09 05:53 AM

Its under warranty, phone Dell

04-Feb-09 06:40 AM

Hi Teresa,

You have an impending hardware failure and need to invoke your warranty with
Dell. There's no software solution to this. The restarts being necessitated
at startup are typical of this type of problem, and until the failing
component is replaced it's not going to get any better. It is not unusual
for a piece of hardware to fail in the first year, this is why you get a
warranty, and you need to take it to Dell as they are the manufacturer of
the system. If they don't or won't fix it, tell them you're returning it for
a refund.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com