Windows 7 - Vista Help & Support - Permissions Problem?

Asked By Mike on 18-Aug-08 08:17 PM
I posted this in General, but got no response. I have a little bit of
updated findings to post here.

If I run Help and Support as Administrator or if I create a new user and run
from it, Vista Help & Support runs perfectly.

However, when I run it from my primary user/administrator sign-on, I just
get text text (looks like text from an .h1s file).

I have googled for days and the closest I can find to a solution refers to
Server 2003 and XP. I can't find anyone with this problem.  I can't find a
can find is HELPPANE.exe and I have changed and rechanged permissions until
my fingers are sore.

The only thing I can find that is different is in Process Explorer (free
download), it shows "Builtin/Administrators" with a deny flag when I run as
primmary user/administrator. "Builtin/Administrators" shows a "mandatory"
flag when I run as Administrator or any new user I create.

I don't have malware. I don't have a restore file that goes back as long as
I have had the problem.  I have uninstalled tweaks and freeware/purchased
utility programs.  I still cannot get the thing to work.

It appears that the H and S service is not running.  But I can't even find a
service to run manually to test.

Please help.


Mike replied on 19-Aug-08 08:07 PM
See this string in the "TechGuys" forum.  It looks like the same problem:
Mike replied on 20-Aug-08 03:06 PM
Bump - need expert to look at this!
Mike replied on 23-Aug-08 10:54 AM
I've traced the error through event logs in Event Viewer. This is what I am
consistently getting for one user only.  The remainder of users have correct
H&S processing.

- <Event xmlns="">
- <System>
Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" />
Mike replied on 28-Aug-08 09:57 PM
Any ideas?
Paul Montgomery replied on 28-Aug-08 10:18 PM
Ten days - and five of your posts (counting this one) -  without a
reply: it ain't looking good.
davehc replied on 29-Aug-08 12:24 AM
At the time of the Techguy link mentioned above, there was an almost
identical thread running, to which I was contributing. The problem was
not resolved in either. I have browsed extensively for an answer and
come up blank.

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Paul Montgomery replied on 29-Aug-08 01:16 AM
On Fri, 29 Aug 2008 09:54:37 +0530, davehc

And you will come up blank here until you learn to quote what you are
replying to.

There are hundreds of people reading this group that are NOT using the
same interface you are using.

Play to the audience and you'll get a better response.
davehc replied on 29-Aug-08 01:56 AM
Paul Montgomery;92627 Wrote:

I'm sorry but I don't understand the comment. I am in a thread here
dealing with a single "Help and support" problem (I think!) I was
remarking that on another site (where I was offering help) the problem
was not resolved. I would appreciate an expansion of you comment, as it
seems I may be posting wrongly? I don't get interface bit either??

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Flight replied on 29-Aug-08 06:54 AM
Leave him. He has completely nothing to say in this group. All he is, is a
pain in the ass. He has no idea what decent behavior means. An ape has more
education than this "person".  So go on with what you want to say and act as
if he does not exist.
davehc replied on 29-Aug-08 07:45 AM
Ok. Thanks for bothering with the reply. I'm fairly new to the site and
will note your comment.

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Gordon replied on 29-Aug-08 08:37 AM
No not at all. The problem is, that the Winvistaclub forum LEACHES off the
Microsoft News groups. All the posts that you see as "guest" are people who
are posting through the MS news server, and that this forum is leaching off.
We get quite cross about this because we get lots of orphaned posts with no
quotes etc etc and it is really down to the forum owners. They are trying to
make it look like their forum is great with lots of activity when it really
davehc replied on 29-Aug-08 09:42 AM
Ah. OK Gotcha. I'll have to probe into that further and see how I can
tell more succesfully where I am intending to post.

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Paul Adare - MVP replied on 29-Aug-08 10:16 AM
Stop using the lame web interface at Winvistaclub and use a real news
reader client.

Paul Adare
MVP - Identity Lifecycle Manager
Command:  Statement presented by a human and accepted by a computer in such
a manner as to make the human feel as if he is in control.
DDW replied on 29-Aug-08 04:28 PM
Just hit the "quote" button before replying and you will be fine.

Reply via this group
No email please
Mike replied on 29-Sep-08 02:50 PM
The name of the program is procmon (Process Monitor). I installed IE8 Beta 2
and my H&S problem came back.  I went to

and found that IE8 had updated these files and reset the permissions.
Fortunately, I had gone through the process explained earlier and used
procmon to quickly locate the files with permission problems and fixed them.