Windows 7 - HP 7200 All in One Printer

Asked By Chuck

31-May-08 09:17 AM

I just got this printer, so far I love it. It does everything I need and
more, but I have one small issue. Every time I try to fax something from the
HP Director, it comes up with a error message that says "Fax Scan Error" and
then closes. I can send just a cover sheet with no problems but this I can't
get to work at all.

I have tried running it as a admin and also to use the Compatibility mode to
Windows XP and still doesn't work. But here is the stupid part, on my kids
XP machine, I can send Faxes ok. Is this a  HP problem or Vista problem? I
have been to HP's site with little help there. There fix is to uninstall the
program then reinstall it.

Thanks
Chuck

31-May-08 09:48 AM

Hello Chuck

With the scanner can you do a scan to your PC as this error message is
normally related to a hardware failure, are you using the latest version of
HP's software as Director isnt supported under Vista. which 7200 are you
using is it the photosmart one or the officejet.

CHeck you software under www.hp.com.

Mike (HP Support Agent)

31-May-08 12:00 PM

The photosmart. This is the second HP printer I had that has done this. I
can scan pictures in fine, I can scan documents in fine and the printer
works great. It is just the fax part that is not working correctly.

I am not sure what else to do.

31-May-08 12:04 PM

I should also add that the printer in through the network. Before I had
vista, it worked fine through a network. Maybe a network issue? But then why
would everything else work?

Also, I have Norton installed but turned it off during the installation.