Windows 7 - MSN Videos play sound, no picture

Asked By Jacob200 on 20-Mar-07 01:54 PM
I am trying to watch MSN videos, and I have no idea what format that they
use, but I can only listen to the video.  The video is black and you can not
see anything.  I am using windows xp sp2 and all the updates.

I have tried to work through MSN support, but to no avail.  Any suggestions.

Jacob200 replied on 20-Mar-07 02:19 PM
Ok i turned off my zonealarm firewall, and I can now play the commercials,
but the actual video content that I want to watch is still black.  I can hear
it, but not see it.  Thanks...
Talool replied on 24-Mar-07 03:29 AM
Hi Jacob, I am in the same boat. If I get an answer I will let you know.
Sometimes I get the video but it stops every couple of seconds, not fun....
Jacob200 replied on 14-May-07 06:55 PM
Well, ok admins, anyone have any ideas?  Been trying for 2 months to get this
fixed.  I have read that it might be my firewall, so i disabled it.. Still
nothing.  So, what can I do to fix this.  The odd thing is that occasionally,
the 30second commercials will work, but not the MSN videos.  They are black.
Talool replied on 20-May-07 08:22 PM
Hi Jacob,
Did you fix your problem? Please let me know.
Many Thanks,